Very easy to buy Premium Access tickets to the David Hockney 2025 Exhibition in Paris. Once there was shown to the premium access entrance. Very quick access to the exhibition, did not have to qu... See more
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Buying our admission tickets to Pompeii, Herculaneum and the coach transfer to Vesuvius was straight forward. The only complaint being that the combination of Herculaneum and Vesuvius didn't come up... See more
Ordered tickets to Pantheon, Rome while standing outside. Booked for 15 mins, only for it to pop up that should receive in 30 mins. Said should get confirmation text and email, but neither arrived, so... See more
Company replied
We recently spent 2 weeks traveling throughout Italy visiting all the top attractions in the major cities. I used tiquets for everything. It was easy, they kept me well informed on my tiqets status, w... See more
Company details
Tiqets
Written by the company
- Making culture more accessible
- Tiqets is an innovative ticketing platform that is revolutionizing the way visitors discover, buy and use tickets for museums, shows and attractions. With instant and mobile tickets, the company is providing travelers with hassle-free entrance. Since its founding, the company has successfully connected the largest venues of the main tourist destinations.
Contact info
James Wattstraat 77-P, 1097 DL, Amsterdam, Netherlands
- +31 85 888 4442
- customerservice@tiqets.com
- tiqets.com
4.3
Excellent
52K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
Fraudulent company
Fraudulent company. Wildly misleading or lacking information. Unhelpful customer service. Stay away at all costs, and buy from official sources instead.
Date of experience: 16 July 2025
Reply from Tiqets
Dear Simon,
Thank you for your feedback. We’re sorry to hear about your experience and understand your frustration.
Upon reviewing the case, we did find communication with our customer service team, and it appears that there may have been an error during the booking process on your side. That said, we’re always here to help clarify any confusion and assist where possible.
Kind regards,
Team Tiqets
Stay away from this vendor, unreliable information, zero accountability
I bought tickets through Tiqets to a concert of arias at Chiese Valdese in Rome. Their website information regarding the event was false and misleading in 3 ways:
The website promises free wine tasting during the break. There is no break and therefore no wine. The picture posted is very misleading. It shows a large groups of singers and players on a nicely lit and decorated stage. In fact, the ensemble is just one pianist and 2 singers, in a poorly lit church. The list of arias was performed incompletely compared to the website. But the worst was the attitude of Tiqets. When I approached Tiqets with the above misleading information and asked for a partial refund, even if for the promised unlimited wine they refused to take responsibility, promised repeatedly to look into the matter, claimed for weeks they were unable to reach their supplier ( which I couldn’t care less about as they sold me the tickets and should be responsible for their adds). Shameful attitude, best stay away.
If you look at their response you will see the attitude: lots of apologies, zero commitment to resolve the complaint, zero accountability. Of note : their untruthful information of the event is still posted on the event’s website, they didn’t bother to correct it. Why do so? Maybe we can mislead more customers.
Date of experience: 30 June 2025
Reply from Tiqets
Dear client,
Thank you for sharing your feedback, and we're truly sorry to hear about your disappointing experience. We understand your frustration and regret that the event did not meet your expectations based on the information provided.
While we regret that our previous responses did not resolve the matter to your satisfaction, your comments have been noted and escalated internally.
Thank you again for bringing this to our attention.
Kind regards,
Team Tiqets
Partial Refund Not Received for Tour
I purchased a guided tour of the Colosseum in Rome for over €50 (ref. 2113444558). However, the day before the tour, I was contacted by the tour provider, ItalyPass, and informed that the guided tour would not be possible. Instead, they offered me a regular entrance ticket worth €18, without a guide, and promised a partial refund.
Tiqets, however, never informed me about this change. To date, I have not received the refund. I have filed complaints three times already, but on the chat support, my case is ignored, the chatbot keeps looping and simply says I will receive an email, which never happens.
ItalyPass has confirmed the situation and even sent me a photo of the email they sent to Tiqets, confirming the change and requesting a 30% refund on my behalf. Still, I have not received any reimbursement.
Date of experience: 08 June 2025
Reply from Tiqets
Dear Marcel good morning,
Thank you for reaching out and for sharing your experience with us. We sincerely apologize for the inconvenience you faced regarding your Colosseum guided tour and for the frustration caused by the lack of timely communication and support.
After reviewing your case, we can confirm that the partial refund for the change in your tour experience has indeed been processed. You should see the refunded amount reflected on your original payment method shortly, if it hasn't already appeared.
We truly regret the confusion and the delay in communication, both regarding the change in your tour and your efforts to follow up. This is not the experience we aim to provide, and your feedback will be used to improve both our service and support processes moving forward.
If you have any further questions or if the refund does not appear within the next few business days, please don't hesitate to reach out—we’re here to help.
Kind regards,
Team Tiqets
SCam
SCam. Paid tickets and never received it. Impossible to contact anyone. Run away
Date of experience: 15 July 2025
Reply from Tiqets
Dear Benoit,
Thank you for your feedback. We're very sorry to hear about your experience. We’ve checked but have not been able to locate your booking with the information provided.
Please know that our customer service team is available 24/7 and always happy to help. If you could share your booking reference ID or any additional details, we’ll gladly look into this right away and assist you further.
Kind regards, Team Tiqets
David Hockney 2025 Paris - Fondation Louis Vuitton
Very easy to buy Premium Access tickets to the David Hockney 2025 Exhibition in Paris. Once there was shown to the premium access entrance. Very quick access to the exhibition, did not have to queue for security. Was very grateful for the premium access as it was an extremely hot day.
The exhibition was the sole reason for our trip to Paris and having read some Tiqets reviews I was very concerned the tickets were not genuine so also bought second timed entry tickets for later in the day. I did not need to, the Tiqets experience was excellent and the exhibition was absolutely amazing.
Date of experience: 12 July 2025
Exploring the Neuschwanstein Castle with guide Steven
Exploring the Neuschwanstein Castle in Bavaria (GER) via Tiqets.com was a wonderful experience, especially because of our amazing guide -[Steven, U.S.] who explained to us all there is to know about the castle and its history, adding some nice funny comments, which made us not want to end the guided tour!!! Thanks to Steven, we will remember this visit for a very long time!!!
Date of experience: 06 July 2025
SCAMMED on Tiqets dot com wasted trip in Rome. Be read to understand and protect yourself
Be VERY, VERY careful. We were SCAMMED by one of Tiqets suppliers. Just because seller are on this site does not mean you can trust them. At the Colosseum there was no ticket office at all to collect tickets. The maps location on the app did not match what the support person shared. Support was not able to provide any useful support. Very disappointing experience. Would not recommend Tiqets as it is clear they are letting end users vet their suppliers and not taking responsibility for this. Very, very bad form.
Pick a different platform and be careful.
2024-07-18 I have received the reply from Tiqets.com customer support. They denied the refund, citing their third party supplier have sent the same google map link for ticket collection of which there is NO office or any building open to collect tickets. I stand by this rating that this was a scam and now that Tiqets.com are not investigating this properly with the level or care needed. Be very careful with this service.
Date of experience: 14 July 2025
Reply from Tiqets
Dear Matthew,
Thank you for sharing your feedback, and we're truly sorry to hear about your experience at the Colosseum.
We completely understand how frustrating this must have been. What you describe is certainly not the experience we aim to provide, and we take such concerns very seriously. To help us investigate this further with the supplier involved, could you please share your booking reference or any additional details with our customer service team?
We’re committed to ensuring the reliability of our partners and would appreciate the opportunity to look into this thoroughly and make things right where possible.
Thank you again for bringing this to our attention.
Best regards,
Team Tiqets
Ponzi scheme in Bangkok with TIQETS to entry Grand Palace
We bought TICKETS for Grand Palace in Bangkok through TIQETS and the person who came to “give service” told us we have to…. buy tickets in cash for 500 bahts (we later bought at same price at the cashier). So, in the email they sent us we already paid for three “tickets” 54 USD, and have found at the entry that we had to pay another 1500 bahts and pay to the guide in cash. It’s real Ponzi schemes.
Date of experience: 12 July 2025
Reply from Tiqets
Dear Oleg good afternoon,
Thank you for sharing your feedback, and we’re sorry to hear about the confusion during your visit to the Grand Palace.
We sincerely apologize for the misunderstanding regarding the additional charges. To assist you further, could you kindly provide proof of the payment made at the location (such as a receipt or payment confirmation)? This will help us investigate the matter with our customer service team.
We appreciate your cooperation and look forward to resolving this for you.
Best regards,
Team Tiqets
Dodgy ticket provider, avoid!
Absolutely diabolical customer service! I purchased two combo tickets for Montpanasse tower and a boat tour. But both tickets for the boat tour issued had been previously used! I had to purchase 2 new tickets at the pier which Tiqets has refused to reimburse me for. Definitely do not recommend this company and will not be using it again in the future. Avoid!
Date of experience: 08 July 2025
Reply from Tiqets
Dear Bailey,
We’re very sorry to hear about your experience, this is absolutely not the standard we aim to uphold. Receiving previously used tickets is unacceptable, and we understand how frustrating and inconvenient this must have been, especially having to repurchase tickets on-site.
While we know our support team has already reviewed your case, we’d appreciate the chance to take another look. Please reach out to us at customerservice@tiqets.com with your order details so we can investigate further.
Thank you again for your feedback it helps us improve and prevent similar issues in the future.
Best regards, Team Tiqets
Will not risk using them again
Ordered tickets to Pantheon, Rome while standing outside. Booked for 15 mins, only for it to pop up that should receive in 30 mins. Said should get confirmation text and email, but neither arrived, so no ref no of the order. After 50 mins of wandering nearby waiting, still nothing. I checked my PayPal account, and altho the transaction had initially gone through, they had also cancelled it, so my money never actually went. I'm assuming PayPal stopped the payment as company flagged up, but i don't know for sure. Ended up buying directly from venue for cheaper!
Date of experience: 08 July 2025
Reply from Tiqets
Dear Gibby,
Thank you for sharing your experience. We’re truly sorry for the inconvenience you faced when trying to book Pantheon tickets. This is not the smooth service we aim to provide. It’s possible there was a processing issue, but we’d love to investigate further, please contact us at customerservice@tiqets.com so we can look into what happened and ensure it doesn’t happen again. We're also glad you were still able to enjoy your visit!
Kind regards,
The Team Tiqets
Buy the official Oslo Pass instead!
Buy the official Oslo Pass instead! This site is misleading and is only an intermediary that sells the pass for the same price as the official app. Also, this one has to be redeemed in person for an official voucher before use. I bought this when the Visitor Center was already closed and needed a train ticket right away, so had to also buy the official Oslo Pass after I realized the Tiquets app was useless. I never redeemed the Tiquets Oslo Pass, but the company refuses to refund me and now I am out a LOT of money.
Date of experience: 02 July 2025
Reply from Tiqets
Dear Jamie,
Thank you for your feedback. We're truly sorry to hear about your experience and understand how frustrating this must have been.
Tiqets is a partner with the Oslo Pass. While the price is the same as the official source, we aim to offer a convenient booking experience for travelers worldwide. However, we understand your concern regarding the need to redeem the pass in person, especially when timing is critical.
We always advise checking redemption instructions before purchase, and we regret that this detail may not have been clear enough in your case. As the pass was not redeemed, we understand your request for a refund, but unfortunately, our policy does not allow refunds in this case.
We appreciate your feedback and will review how we can make redemption information even clearer to avoid similar situations in the future.
Best regards, Team Tiqets
DO NOT USED IT IA ABSOLUTELY A SCAM
DO NOT USED IT IA ABSOLUTELY A SCAM
COMPANY!!!!
Date of experience: 01 July 2025
Reply from Tiqets
Dear Costumer,
We’re sorry to hear you feel this way.
Tiqets is a legitimate ticketing platform used by millions of travelers worldwide. If you’ve experienced any issues with your booking, we’d appreciate the chance to look into it.
Please contact us at customerservice@tiqets.com with your Reference ID so we can assist you further.
Best regards, Team Tiqets
Don’t use this company!
My family and I are frequent travelers to Europe, as I have family there. In all
our travels I have never experienced a ticket company with such bad customer service from the moment I bought the tickets. I originally bought tickets for sites in Barcelona, including Sagrada Familia, for 6 people, €570 total. The bad experience started when I realized each person had to download 1-2 apps per destination for the tickets, audio guides and maps. On some phones the audio guides would not download with the access code given. When I asked them to fix it before the trip they could not. Once in Barcelona I realized that the Hop on Hop off bus was not part of our tickets, even though on the website it seemed to be included with our tickets. We were planning to use it for transportation in the city as we have done in multiple European capitals before. With all the confusion trying to get on bus, and eventually after going through the long line and being turned away, we were not able to get to the museum as planned. After working with customer service I thought they agreed to give me a refund of €196. Just got my bill, they refunded €35 for the audio portion of the museum and say it’s the best they can do. Tiqets customer service is horrible and when visiting the destinations, since this is a third party, the museums, bus etc can’t help you. They tell you to contact Tiqets. We were only in Barcelona 2 days. Spent most of one day trying to sort out the Tiqets issues. When reading other bad reviews, I see they always apologize. However I asked them to make it right with a proper refund for our tickets to that one museum and they refused.
UPDATE after seeing their reply:
As expected Tiqets has written an apology, as I saw in response to countless other complaints, but it doesn’t change that in the moment they do not resolve your problem. It was not just the audio which was effected and once they issued the refund, we no longer had access to those tickets. If things go smoothly with them, I guess all is good hence the many good reviews. When things go badly they don’t have the ability or desire to correct them in the moment, and leave you hanging. So I would just say, buyer beware! Best to go directly to the source for tickets. This third party is too far removed.
Date of experience: 27 May 2025
Reply from Tiqets
Dear Customer,
Thank you for your feedback, and we're truly sorry your experience in Barcelona didn’t meet expectations. We understand how important smooth planning is, especially for a short family trip, and we regret the inconvenience you faced.
We apologize for the confusion regarding the apps and access codes. While we work with multiple local partners, we know the process can be unclear and are actively working to improve it. We're also reviewing the presentation of the Hop-on Hop-off bus details to ensure better clarity going forward.
Regarding the refund, we understand the frustration. The €35 was issued based on the portion of the service affected, but we're sorry this resolution did not feel adequate to you.
Your feedback has been shared with our team and will help us improve. If there's anything further we can assist with, please don’t hesitate to let us know.
Kind regards,
Team Tiqets
No tickets, bad customer service. I do not recommend
Didn't get my tickets despite having a letter confirming payment and notifications on my bank app and PayPal that it had been paid. The live chat on the website didn't work and when I downloaded the app and did the web chat there they told me they hadn't been sent as I hadn't paid and then ended the chat. Appalling customer service and the webpage still shows payment confirmed and that the tickets will be coming in max 30 mins
Date of experience: 07 July 2025
Reply from Tiqets
Dear Gwen,
We’re very sorry for the confusion and frustration caused.
Your payment was automatically cancelled by our system due to security reasons, so the booking wasn't completed and no tickets were issued. We understand the confusion this caused, especially with the payment notifications.
We also sincerely apologise for the difficulty you experienced with our customer service. This is not the level of support we aim to provide, and we’re looking into the incident to ensure it doesn't happen again.
If you need further help, feel free to reach out.
Best regards,
Tiqets Team
This is a scam outfit all the way
This is a scam outfit all the way. Oslo pass bought, but must present at Oslo Central Station for pick up in the era of virtual EVERYTHING.
Total joke: they don’t tell you it is a fake until after you have paid.
DO NOT BUY FROM THIS SITE.
They have clearly seen an opportunity for ‘low hanging fruit’ and instead of making their company 21st century, they prey on people by leaving your tickets in the 20th Century location while keeping your money in their 21st Century pockets.
Unapologetically unhelpful. It’s a money grab for sure.
Date of experience: 05 July 2025
Reply from Tiqets
Dear Alison,
We're sorry to hear about your experience and appreciate you taking the time to share your feedback.
We understand your frustration, especially in an increasingly digital world. The information about the physical pick-up requirement for the Oslo Pass is included during the booking process, but we regret if it wasn’t clear enough at the time of purchase.
Please rest assured that this is not a scam — we work closely with trusted partners, and your feedback helps us improve transparency and clarity.
We’ve already reached out to our local partner to better understand what happened, and we will contact you via email as soon as we have an update.
Thank you for your patience,
Tiqets Team
Does not meet expectations…
It is for me not clean at all to get into contact with Tickets as upposed to what they say: 24/7 available.
The International train was delayed so we could not arrive in Amsterdam the day before visiting the museum. There was no possibility to get a refund anymore 48 h in advance. So pure profit for tiquets I suppose or the museum lost two clients.
Date of experience: 03 July 2025
Reply from Tiqets
Dear Trinet,
Thank you for your feedback. We're truly sorry to hear about your experience.
We understand how frustrating travel disruptions can be, especially when they affect plans made in advance. As indicated during the booking process, our standard policy does not allow for refunds or changes within 48 hours of the scheduled visit.
We also regret that you had difficulty reaching us. Our Customer Service team is available 24/7, and we’re constantly working to improve accessibility and response times.
We appreciate you taking the time to share your experience, and we’ll make sure your feedback is passed on to help us improve.
Best regards,
Tiqets Team
impossible to talk with someone
impossible to talk with someone.
EXTREMELY BAD SERVICE
I have both a PNR number and a booking number from your email, but it is impossible to change the name on tickets.
This is unacceptable.
I'm now chatting with somebody for the third time and it is difficult to get answers.
Why doesn't COOp culture accept my PNR number???
NEVER AGAIN
DO NOT USE TIQETS!!
PNR
Email
×
Email o Codice PNR non trovati
Date of experience: 01 July 2025
Reply from Tiqets
Dear Anna,
We're truly sorry to hear about your experience and that you had difficulty reaching us. This is not the level of service we aim to provide, and we understand how frustrating it must have been.
Please contact our customer service team at [your contact email/phone number], including your reference ID and a clear summary of your request. We're available 24/7 and ready to assist you.
Thank you for your feedback — it helps us improve.
Best regards,
Tiqets team
Booked the wrong tour in error and…
Booked the wrong tour in error and asked for a refund or even half of a refund and I was refused
DO NOT USE THIS COMPANY
Zero customer service and they don’t care, they are just happy to take your money
Now won’t even respond to my emails
Date of experience: 01 July 2025
Reply from Tiqets
Dear Jilian,
Thank you for your feedback. We're sorry we couldn't meet your request for a refund. As we explained, the tickets you purchased were non-refundable at the time of booking due to their last-minute nature. Our platform has multiple steps to review your booking details before confirmation, and we strive to provide comprehensive information on each product page so customers can make informed decisions. Unfortunately, a refund wasn't possible in this specific case. We regret that we couldn't meet your expectations.
Thanks,
Team Tiqets
I haven’tMr Robertson actually been yet but it…
I haven’t actually been yet but it tells me $32 but it doesn’t tell me a family pass what I get for my $32. How much is it to get up close and personal and see every bit of information except what you get for your money? Does that mean $32 to in plus what how much to get close and post how much Taxi animals how much for a family? How much for two adults and two children is their concession? I cannot find any of this information.
Date of experience: 12 June 2025
Reply from Tiqets
Dear Mr. Robertson,
Thank you for your message. Unfortunately, it’s a bit unclear, and we’d like to make sure we fully understand your concerns.
Could you please contact our customer service team directly with your reference ID and a clear summary of your questions or situation? We’ll be happy to assist you promptly.
Best regards,
Tiqets team
I was overcharged by £10 and the ticket…
I was overcharged by £10 and the ticket I bought was the price of an Annual Ticket. I immediately contacted them and asked for my money back - they refused!
I was really upset as £41 for one visit is too much and I wanted an annual ticket that I’d paid for!
I didn’t go to Blenheim in the end and returned the ticket to them.
Beware of using this site. They overcharge and Customer Service is a waste of time. SHAME ON THEM
Date of experience: 27 June 2025
Reply from Tiqets
Dear Amanda,
Thanks for your feedback!
We always try to match the prices to the price of the official website. However, onsite prices can differ a bit because it isn't a pre-reserved ticket. If our tickets are more expensive than the official price we always try to make up for it with a guaranteed entry, skip-the-line, or audio guides.
Kind regards, Tiqets Team.
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