Traveling Mailbox Reviews 72

The service they provide (receiving mail and scanning it) is fine. It's a simple task and they complete it. But honestly, any mail service you purchase can do that part. Everything is fine . . . until it's not. My neighbor received 7 bills of mine to his house by mistake, so I gave him my Traveling Mailbox address and he mailed them in a 6"x9" envelope so that Traveling Mailbox could scan them. Pretty normal, right? Apparently, no. Traveling Mailbox said it was a "package," not an envelope. They claimed it to be 2" thick. It was seven bills with a single piece of paper in each. 2" thick of BS. But there's a reason they say 2" because once they claim it is 2" thick, the fees start rolling. It's no longer an envelope; it's a "package." $5 to "receive" the package for me. Another $5 to "open" the package for me. Another $11.50 to "transfer" the package for me . . . to where, the scanner??? Had the 7 bills just come directly to Traveling Mailbox, every single one would have been included in my plan; but because they were mailed in one envelope, all hell broke loose in the fees department. So my decision as a result - Never again. There are tons of companies that provide this service. They made an extra $21 off of me today, but they lost me forever. If I can't trust you not to scam me with fees, how can I trust you to open my mail and treat it securely?

Traveling Mailbox has the worst customer service of any company I have ever encountered. If you are management and reading this, please take note. You have to train your staff on customer service or drop them altogether. The way they handle customers is horrible, combative, unfriendly, unhelpful, and rude. They do not respond to questions but instead ignore them and repeat the same lines like a robot. I might as well be talking to a robot. It would be a lot cheaper than paying actual humans to do the job, and the level of service would be exactly the same or better. I honestly would prefer knowing that my money is not going toward paying such incompetent people as your current support staff. They do not treat people like paying customers who need to be retained. What is the lifetime value of a customer? Because one more experience like I just had, and you will lose another. Please, please, either train your staff better or fire them and save your money. From one business owner to another, drop the dead weight! During my experience, I looked up your reviews and found, wow, other people are saying the same thing. Look at your reviews!

We have had no problems except slow mail. But DO NOT send a Fed Ex or any important documents you need in a hurry. Fed Ex delivered a package last Tuesday at 1:30 pm. It's now Monday - 6 days later - and they have a "tracker" on it. And it has to go to NC from Florida? So upset while waiting for documents I should have had already.

I used them when I lived in France and I had the NC address, everything went smoothly. I started using them again when I moved back to the States with a CA address and it is an absolute nightmare. I live van life so I need a reliable permanent address for the DMV, credit cards, etc. It is now at the point where I will get a delivery notification from the sender and my mail will show up in my portal 10-14 days later. Cool cool cool. My mail arrives in LA, gets sent from there to NC, then forwarded to me. Customer service just gives me a canned answer blaming the USPS but if my tracking info says delivered 7 days after being sent and then STILL takes 2 weeks to process on their end, it is a straight up excuse for failures on their end. I'll be finding a new service and going through the laborious process of changing my address on file with over 30 companies. Can't wait to jump through all of those hoops!

This is the worst mailbox service you can receive. They deleted all my scanned letters and data without notifying or informing me upfront. I closed my account after two years or poor service and expected to get a copy of my scanned letters only to find out they deleted all my data just after canceling my account!!!! I talked to two agents Gregory and Mike to get help, and they are really horrible, don't care to help and keep arguing for no reason. I asked to talk to a higher level manager and they refused to connect me or escalate. I'm going to sue this horrible company.

Poor service with sloppy handling of any issues. No one is interested to help. They are only good at charging your credit card on a regular basis. I've been a subscriber for 5 years. Three separate accounts. A few years ago most of the agencies I tried to register their virtual address with stopped accepting their San Francisco address as valid. Over time they raised the subscription rates knowing it's hard to migrate some old established accounts. Ok, that's sneaky. When I requested cancellation for the two unused accounts in 2020 they cancelled all three. No much communication about it. I didn't even know the main account was cancelled until a couple of months down the road. Once I found it out they offered no reinstatement, only creating a new account with new address at a new rate. I am happy I had a backup plan with a different virtual mail provider.

Everything's great until things get a little bit difficult; they are very bad at handling problems. I've been a client for 4 years. Until now, my experience has been positive. However, they've been extraordinarily late in processing my mail. Today, I had a critical package overnighted to them, they had promised they'd process it the same day. Yet, they didn't. When I confronted them and spoke to the owner Mike, he offered no sympathy nor solution and told me that I'll just have to wait. He never apologized for lying to me, despite having the chat logs on hand. His employee Jacob was awful to me, almost anti-human. These guys are done. They were great before, but awful now. Look elsewhere. I am moving.

I ran my business with Traveling Mailbox for about five years before making the decision to switch to another service. Thing started out relatively fine, but an accumulation of worsening experiences motivated me to look elsewhere. Here was the progression:

1) Lost mail - Mail forwarded without a tracking number seemed to never arrive. This might be understandable on a rare occasion, but nowhere near the frequency at which it actually occurred.

2) Partial label scans - While running a business, I needed all of the information contained on the shipping labels of arriving packages. About halfway through my tenure with them, they made the decision to scan only a portion of the labels, hence omitting vital information needed for properly forwarding the package.

3) Mediocre interface - The interface wasn’t terrible, but was quite buggy at times, especially when inputting the information needed to forward packages. Visually, it also left a lot to be desired.

4) Customer service - Some of the agents were definitely nice and helpful, though there were others who clearly had very little empathy for the client when an issue arose.

5) Sudden cancellation - After five years of being a loyal customer, they suddenly cancelled my account because they seemed to be offended that I disputed an unauthorized charged they assessed to my account after attempting to resolve it with them. This was done without warning and without regard to the potential impact it had on my business. They offered my the same address if I signed up again and agreed to pay the bank charge of the dispute, but given the egregiousness of the decision made by them (not to mention the aforementioned issues), I took it as an opportunity to move on.

I have since contracted PostScanMail, which has proven superior in all areas to date.

I have only used Traveling Mailbox for a little over one month, but so far, their customer service has been excellent. However, there is one thing folks should know about before signing up. If you use any address other than their NC address, your mail will be sent from your address to their NC address via 2-day air before it is processed. I confirmed this with Jennifer today (7.9.21). So, there is an automatic delay of 2 days, plus whatever time it takes to scan a document before you can read your mail. One piece of mail I received today has an estimated scan time of 19 hours. So, to be conservative, you should expect a 3-day delay in reading your mail.

They recently closed my mailbox address. I've had to spend hours updating all my accounts. They provided only one month notice and did not compensate me for my inconvenience.

The service can be either great or poor depending on who is helping you; if you need anything done promptly and correctly then you want Jennifer or Tori who are there in the daytime. Otherwise is you deal with either Gregory, Mike or Jacob just forget about it and don't waste your time because they have a no can do attitude. Though no one is ever rude.

Ive had mail and packages forwarded to me by usps and Fedex disappear/never arrive. Lots of hidden costs: be prepared to be nickel and dimed to death.

Mine is simple If I had to do it over again, I would NOT have chosen Traveling Mailbox

Not a very good experience for us. Really not that cheap. App difficult to use, counter intuitive. forwarding mail is a joke. Slow to open/scan. Too bad we had a bad experience, we had high hopes, not for us.

Our "street address" that was given to us was a very strange format:

000 Milwaukee Ave ste 111 PBT 11111
Chicago, IL 00000

I tried to use this as a mailing address with several online portals, including my credit union and a government agency. It was automatically rejected due to the format. The "ste XXX PBT XXXXX" portion was literally not usable.

When I brought it up to their customer service team, they were unhelpful and this was their response:

"Hi James,

That is correct and unfortunately what you were trying to use the address for is not the type of service we provide."

They claim to be a traveling "mailbox" but the address can't be used as an actual mailing address for anything important.

I switched to a PO Box and never looked back. This service is awful. Don't waste your time.

It took 36 hours for my last piece of mail to be scanned. The address they gave me was not accepted by websites as a valid address, so Traveling mailbox gave me another version of the address but refused to correct it on their website. In other words, I cannot login to the app to get see the valid address. When I switch to another company, I must go through the hassle if changing my address again.

I've used them for some years and found the service to be helpful and as-advertised.

The service is great but it does not make up for the unauthorized charges to your credit card and head aches getting resolved.

Customer support is arrogant, rude and disinterested in offering to do anything even slightly out of the norm to accommodate their customers. So glad I figured this out early on in the process and cancelled the account before ever routing any mail through their service, otherwise I might be stuck with them like so many other reviewers. Some free advice for this company: don't hire people with an attitude of arrogance and entitlement that obviously have a massive chip on their shoulder to handle your customer service. The type of people that are interested in these virtual mail services tend to be pretty educated and accomplished and aren't likely to have much tolerance for that type of attitude, nor should they. Treat people with respect and go out of your way to make them happy if you want to succeed!

BUYER BEWARE! Our experience with Traveling Mailbox has been downright awful. We've been on the road full time this summer and opted to go with TM as our mail forwarding service. What a terrible decision. Weeks went by before our mail began to TRICKLE in. I'm talking a couple pieces of junk mail only. No sign of the test letters we sent our account or the test letter TRAVELING MAILBOX SENT THEMSELVES. To make matters worse, their customer service was pitiful. We had to call constantly and even when agents would promise to get in touch with us the next day, they never actually called (this happened three times). However, the real cherry on the top was their refusal to offer us any sort of refund when we reached out with all our complaints. Instead they blamed all the issues on Covid. I don't see Amazon taking weeks to get packages out due to Covid, why can't you guys scan some mail? Worst customer experience I've had in a long long time. Go kick rocks