UENI Reviews 8,543

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 1,645 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, especially regarding website design and setup. Reviewers are particularly impressed with the quick response times and the smooth user experience. However, some customers also noted issues with customer service, mentioning that their guarantee was misleading or that the process to communicate via email for website changes was clunky and inefficient. A few people also reported problems with domain transfers and losing emails.

What people talk about most

Website

Consumers find the website creation process to be a positive experience. Many reviewers praise the... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the team's professionalism,... See more

Customer service

People report positive experiences with customer service, highlighting their helpfulness and professionalism.... See more

Service

Customers had positive experiences with service. Many reviewers found the service simple, comprehensive, and... See more

User experience

Reviewers consistently report positive feedback about user experience. Customers highlight that the platform... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What a experience Using UENI made website design simple and stress-free. It’s fast to set up, mobile-friendly, and professional without needing tech skills. Everything is structured to help your busin... See more

Company replied

Rated 5 out of 5 stars

My experience so far has been above anything I could have imagined. Elizabeth and her team really went above and beyond to take my ideas and incorporate them into the site. The initial presentation by... See more

Company replied

Rated 5 out of 5 stars

The process so far has been exceptional. The website is much more detailed than I expected. The writeups and descriptions are informative and contain everything we want to convey to potential custom... See more

Company replied

Rated 5 out of 5 stars

UENI has been providing exceptional service from the moment I purchased the website development service. Everyone I have encountered thus far, has been extremely present and ready to help me. Thr... See more

Company replied


Company details

  1. #9 of 16 best companies in Website designer
  2. #31 of 120 best companies in Business-to-Business service
  3. #17 of 128 best companies in Software company

About UENI

Written by the company


Generate more sales, bookings, and leads with a powerful website that reflects the best of your brand.

UENI gives small businesses and independent professionals a chance to reach a broader audience and increase sales by building their new website for them without the need to settle for expensive agencies or complicated DIY web design builders. 

For a small monthly fee we deliver:

  • Professional website done in one week
  • Integrated online store and booking system
  • Custom domain & email
  • Easy-to-use website editor
  • 1:1 Zoom launch call and ongoing support on live chat 


Learn more



About us 

UENI is a tech company founded in 2014 with the goal to fill the gap for millions of local service businesses that are not yet online.

Our mission is to give small service-sector businesses access to the customer base now captured by larger businesses who have the time, knowledge, and resources to attract customers online.

We provide a quick, easy, low-cost solution to help small businesses create a strong online presence. 

Each website is optimized to be clean, load fast, and rank high in search engine results.

Every month we create thousands of websites for small businesses in the US and Europe, and we are just getting started! 


Contact info

4.8

Excellent

TrustScore 5 out of 5

9K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

i appreciate the step by step…

i appreciate the step by step instructions and support

27 April 2026
UENI logo

Reply from UENI

Hi there!

We can’t thank you enough for the kind words. Your review means a lot to us and lets us know we’re on the right track!

All the best,
The UENI team.

Rated 5 out of 5 stars

Great Service

I love the way they go over every little detail on how your website runs and what needs to be done. I have the premier subscription and anytime I need an edit I just email them and they take care of it for me.

27 April 2026
UENI logo

Reply from UENI

Hi there!

Thanks for taking the time to leave a review! We are glad to hear that you are happy with your website.

Allt he best,
The UENI team.

Rated 5 out of 5 stars

Great Service!

Great service! Efficient process and amazing layout. Saved me a ton of time!

28 April 2026
UENI logo

Reply from UENI

Hi there!

We can’t thank you enough for the kind words. Your review means a lot to us and lets us know we’re on the right track!

All the best,
The UENI team.

Rated 5 out of 5 stars

It was great working with Jorge

It was great working with Jorge. He walked me through the process and answered my questions.

27 April 2026
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Reply from UENI

Hi There!

Thank you for sharing your experience! We’re thrilled to hear that Jorge was able to guide you through the process and answer all your questions. Providing clear, supportive communication is a top priority for us. We look forward to seeing your business thrive online!

All the best,
The UENI team

Rated 5 out of 5 stars

Thank you Rumi

I was trying to update my website and was having problems. Rumi made a video for me to follow the instructions - problem gone. Thank you Rumi so very very much.

27 April 2026
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Reply from UENI

Hi Gloria!

Thank you for the wonderful feedback! We’ll be sure to pass your thanks along to Rumi.

We’re so happy to hear the problem is gone, and you’re back on track. Let us know if you need anything else!

All the best,
The UENI team

Rated 5 out of 5 stars

They build your website for you

They build your website for you. This is just what i needed. They are a lifesaver.

27 April 2026
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Reply from UENI

Hi Audria!

Thanks for taking the time to leave such a kind review! We are so glad to hear that our "done-for-you" approach was exactly what you needed. Providing that "lifesaver" experience is exactly what we aim for.

Please do not hesitate to contact us if you need any further assistance as your business grows!

All the best,
The UENI team

Rated 5 out of 5 stars

Staff is attentive

Staff is attentive, timely, and professional.

17 April 2026
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Reply from UENI

Hi Pamela!

Thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers.

All the best,
The UENI team.

Rated 5 out of 5 stars

Jose explained

Jose explained. I understood. I explained. Jose understood.

26 April 2026
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Reply from UENI

Hi Joe!

We can’t thank you enough for the kind words. Your review means a lot to us and lets us know we’re on the right track!

All the best,
The UENI team.

Rated 5 out of 5 stars

UENI website developers was spot on…

UENI website developers was spot on with what my vision was for my website. This was an easy process because of the questions on onboarding form. Once website was built I was able to view, they listened to my concerns and answered all my questions. I couldn't have done this without them!! I highly recommend.

24 April 2026
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Reply from UENI

Hi!

Thanks for taking the time to leave a review! We are glad to hear that you are happy with your website. Please do not hesitate to contact us if you need assistance.

All the best,
The UENI team.

Rated 5 out of 5 stars

Awesome experience so far

Awesome experience so far! I just had my initial consultation and onboarding for my new website. After a few edits and additions, we will be going live!!!!

26 April 2026
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Reply from UENI

Hi Randolph!

We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone.

All the best,
The UENI team.

Rated 5 out of 5 stars

Someone told me I can build my own…

Someone told me I can build my own website. Sure, probably true. I am not tech savvy. UENI helped bridge the gap perfectly.

25 April 2026
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Reply from UENI

Hi Bill!

Thank you for the great review! We’re so happy you loved the website and we can’t wait to see your business grow online.

All the best,
The UENI team.

Rated 3 out of 5 stars

Still working on changes

Still working with them regarding quite a few changes they cancelled that I didn’t ask to cancel.

18 April 2026
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Reply from UENI

Hi Lynda,

We appreciate you sharing your feedback. We'll make sure to complete those changes as soon as possible, and we're looking forward to improving your experience to a 5-star one.

All the best,
The UENI team.

Rated 5 out of 5 stars

Victoria took me through my site step…

Victoria took me through my site step by step. We were able to make some modifications on the fly. She had some suggestions to offer based on what similar professionals have done on their websites. I'm so glad to have a recording of our meeting because we covered more than the average brain can contain. She is also delightfully personal. I look forward to taking the next step with her when I've had a chance to think and show others my lovely new website.

24 April 2026
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Reply from UENI

Hi Ellen!

Thanks for taking the time to leave a review! We are glad to hear that you are happy with your website. Please do not hesitate to contact us if you need assistance.

All the best,
The UENI team.

Rated 5 out of 5 stars

Marilia was/is very knowledgeable

Marilia was/is very knowledgeable, patient and kind. We gave her feedback on the site which she accepted nicely. Site is shaping up nicely.

24 April 2026
UENI logo

Reply from UENI

Hi!

We can’t thank you enough for the kind words. Your review means a lot to us and lets us know we’re on the right track!

All the best,
The UENI team.

Rated 5 out of 5 stars

I always get such amazing service

I always get such amazing service! Totally impressed!

24 April 2026
UENI logo

Reply from UENI

Hi!

Thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers.

All the best,
The UENI team.

Rated 5 out of 5 stars

UENI is Simple, Straightforward and Wonderful

Met with UENI today for the website launch call and their customer service is wonderful. Years ago, I built my own websites with Wordpress and SQL but it's been awhile. I didn't want to relearn how to build a website. I recently tried another service I was not happy with. UENI's process is simple and straightforward. They captured my vision and built a website that will drive engagement. I get 30 days of complimentary edits and if I need to do anything myself, the editor is very intuitive! UENI is highly recommended!

24 April 2026
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Reply from UENI

Hi Matt!

Thanks for your kind words! We’re very grateful for customers like you and hope you stick with us for years to come!

All the best,
The UENI team.

Rated 5 out of 5 stars

So far

So far, it's been a good experience -- I'm still new to UENI and early in the process. The representative has been informative and helpful.

24 April 2026
UENI logo

Reply from UENI

Hi Ellen!

We can’t thank you enough for the kind words. Your review means a lot to us and lets us know we’re on the right track!

All the best,
The UENI team.

Rated 5 out of 5 stars

Elizabeth was very friendly and…

Elizabeth was very friendly and knowledgeable. She walked is through several features we were unsure about and explained them in detail and helped us change several settings that we needed..
She is A+

23 April 2026
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Reply from UENI

Hi Marcus!

We are incredibly grateful that you took the time out to leave us a 5-star review. We will share this review with our team to let them know the amazing work they have done!

All the best,
The UENI team.

Rated 5 out of 5 stars

Euberto worked with me patiently for a…

Euberto worked with me patiently for a few hours today. I could not be happier with his professionalism!!! UENI is a great company with staff like him! Thanks UENI.com

23 April 2026
UENI logo

Reply from UENI

Hi Gary!

Thank you so much for taking the time to leave us a review and for your kind words about Euberto. We are lucky to have him on the team, and we're so glad his patience and professionalism made a difference for you!

In case you need help with your website, please don't hesitate to reach out!

All the best,
The UENI team.

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