Made contact with the company to request a new belt for my treadmill. They were quick to respond checking if it was still within warranty, which is wasn't. They were then quick to provide a price and... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Got my order with an additional gift due to delay caused by the courier services. Good customer care services
Company replied
This is a replacement machine for another elliptical machine that I had purchased. The customer support team are fantastic. I am happy with the swap.
Company replied
The price offered for the product(massage chair) was best in the market(online). Additional discount upon registering on the website. Quick delivery(delivered in 5 days) So far very good experience... See more
Company replied
Company details
- #35 of 37 best companies in Fitness Equipment Wholesaler
Written by the company
Johnson Fitness & Wellness keeps you moving. We believe that change is good, but lasting transformation is great. We'll help you choose the perfect piece of equipment for your unique goals, making sure it fits your space and schedule. No matter what you choose you can count on us to deliver the high-performance, durable equipment and support you need to pursue your goals, day after day for years.
Contact info
UNIT 2, 40:40 LINK, 30 - 34 MILL END ROAD, HP12 4AX, High Wycombe, United Kingdom
- 01494412420
- clientservices@jhtgroup.uk
- uk.johnsonfitness.com
3.6
Average
107 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good deals - Horizon Elite Treadmill
Product came on time, good communication - bought in the Black Friday sale so was decent price, sign up discount could have been good but yeah I'm happy with my Horizon 7.1 Elite Treadmill
17 November 2023
Unprompted review
Yet to Receive Ordered Product
I placed an order with Johnson fitness on the 15th December, and I’m yet to actually receive the product ordered. The item was intended as a Xmas present for my partner. I was told I would be contacted within 5 days by their delivery partner and after 7 days I had to chase them. I contacted Johnson fitness and was fobbed off that it was the delivery partner issues and nothing to do with them. I must say I’m very disappointed with the whole experience and being fobbed off by Johnson fitness.
15 December 2023
Reply from Johnson Fitness & Wellness uk
Thank you for your feedback, we are disappointed to read that you have not been satisfied with your experience- that is not the Johnson Fitness way and we apologise for this, the team strives to deliver the best customer service. I can see that you contacted Johnson Fitness 4 days after placing your order and were advised that the delivery partners would be in touch to book delivery within 5 working days- you should have received a text once you placed your order confirming this also.
I’m pleased to see that your delivery has been scheduled for January and was done so in December. Unfortunately, guaranteed Christmas delivery cut off on this product was 8th December, as advertised on the website, in efforts to avoid disappointment.
Once again, apologies for this experience and we hope you enjoy your product once it arrives, they have proven to be very popular and we have no doubt you will not be disappointed.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.