Generally, picking, putting in the basket and purchasing were great and simple. However, tracking orders can be improved. _Although I have my profile set in English I am always guided to the dutch sit... See more
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The package of the clothes is really bad, no protection, there is no extra package inside they just lay inside the box. That's not what SANDRO should represent. The pictures on the website shou... See more
Company replied
I love Sandro. I think the quality of the clothes, unique styles, and order turnaround time are really outstanding. However, this brand needs to be more size inclusive, especially when it comes t... See more
Company replied
Absolutely love the camel short sleeve wool top with pocket & the colour will go well with everything. Ordered a size small & fits perfectly also arrived very quickly too. Really looking forward to we... See more
Company replied
Company details
Written by the company
Née en 1984 à Paris, au cœur du Sentier, berceau historique de la confection, SANDRO s’impose dès ses débuts par sa capacité à capter l’air du temps et à le traduire en un vestiaire immédiatement identifiable. Des pièces justes, désirables, qui imposent une allure et deviennent, saison après saison, des incontournables. Plus de quarante ans plus tard, la marque rayonne bien au-delà de Paris et est aujourd’hui présente dans plus de 57 pays. Fondée par Evelyne Chetrite, qui continue de signer les collections femme avec exigence et intuition, la maison ouvre un nouveau chapitre en 2008 avec l’arrivée de son fils Ilan et le lancement d’une ligne homme contemporaine. SANDRO exprime un chic décontracté et affirmé : un équilibre entre masculin et féminin, sobriété et sophistication, silhouettes structurées et détails maîtrisés. Inspirées par l’énergie urbaine, l’art et le design, les collections évoluent au rythme du temps, fidèles à une exigence constante de qualité et de savoir-faire.
Contact info
France
- sandro-paris.com
3.4
Average
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 70% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
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The box arrive totally destroy and send…
The box arrive totally destroy and send email with the details and not reply.. box was open and the seal broke
10 March 2026
Reply from SANDRO
Dear Nicola,
Thank you for taking the time to complete this survey and for sharing your feedback with us. We have carefully reviewed your comments and are sincerely sorry that your experience did not meet your expectations, particularly regarding the condition of your package upon delivery and the lack of a response to your message.
At Sandro, customer satisfaction is our top priority. Please rest assured that your feedback has been shared with the relevant teams to improve your future experiences on our website, particularly regarding the quality of packaging and the responsiveness of our customer service.
Sincerely,
Sandro Customer Service
Stolen delivery, never delivered nor reimbursed
My purchase was never delivered to me. Despite follow up request, my money were not reimbursed to me neither purchase delivered. At this point I am deeply unsatisfied with this situation and the fact that it was not resolved except push back no fact based email response. If this will not be resolved, I reserve my rights to take administrative /legal actions.
Update: many emails and CONTRADICTORY RESPONSES FROM
THE SHOP, Sandro has breached the sale/purchase contract and still keep my money!. @Sandro team - as a reminder - this is illegal not to reimburse and hold someone money in case you have failed to deliver purchased item!
3 March 2026
Reply from SANDRO
Dear Florence,
Thank you for taking the time to complete this survey and for sharing your feedback with us. We have carefully reviewed your comments and are sincerely sorry that your experience did not meet your expectations, particularly regarding the non-delivery of your order and the processing time for your request.
At Sandro, customer satisfaction is our top priority. Your case is currently being handled by our customer service team, who are doing everything possible to provide you with a response and a solution as soon as possible. We fully understand your dissatisfaction with this situation and thank you for your patience.
Please know that your comments have also been shared with the relevant teams to improve your future experiences on our site.
Sincerely,
The Sandro Customer Service
Paid extra for express shipment
Paid extra for express shipment - it’s been one week and my order hasn’t even left the warehouse. No customer service people don’t respond.
10 March 2026
Reply from SANDRO
Dear Ursula,
Thank you for taking the time to complete this survey and for sharing your feedback with us. We have carefully reviewed your comments and are sincerely sorry that your experience did not meet your expectations, particularly regarding the shipping time for your express order and the lack of response from our customer service team.
At Sandro, customer satisfaction is our top priority. Please know that your feedback has been shared with the relevant teams to improve your future experiences on our site, both in terms of shipping management and the responsiveness of our customer service.
Sincerely,
The Sandro Customer Service
Reply from SANDRO
Hello Erman,
Thank you for your feedback.
We look forward to welcoming you back to Sandro soon.
Best regards,
Sandro Customer Service
Actually not the right sizing
Actually not the right sizing, size 14 dress looked like a 10z
9 March 2026
Reply from SANDRO
Hello,
We’re sorry to hear that the size of the item you received didn’t meet your expectations. We understand that this can be disappointing and regret that the fit of the product didn’t meet your expectations.
Rest assured that we are taking your feedback into account and will share it with our teams to ensure consistency in our sizing and enhance the customer experience.
At Sandro, customer satisfaction is a priority, and your feedback helps us continuously improve our services. We hope to offer you a better experience during your future visits.
Sandro Customer Service
Prompt delivery,Great fashion and…
Prompt delivery,Great fashion and materials.
Priced well.Unique
6 March 2026
Reply from SANDRO
Hello Peter,
Thank you for your feedback.
We look forward to welcoming you back to Sandro soon.
Best regards,
Sandro Customer Service
Reply from SANDRO
Dear Lee,
Thank you for your message and for your interest in Sandro.
We take note of your experience. We hope to offer you a better experience during your next visits.
Kind regards,
Sandro Customer Service
Reply from SANDRO
Hello Pete,
We sincerely thank you for your feedback following your experience at Sandro. We look forward to seeing you again very soon.
Sincerely,
Sandro Customer Service
Leather jacket -Excellent Quality…
Leather jacket -Excellent Quality Delighted with my purchase
2 March 2026
Reply from SANDRO
Dear Elaine,
Thank you for your message and for your interest in Sandro.
We take note of your experience. We hope to offer you a better experience during your next visits.
Kind regards,
Sandro Customer Service
Super happy
2 March 2026
Reply from SANDRO
Dear Adejoke,
Thank you for your message and for your interest in Sandro. We look forward to seeing you again on your next visit.
Kind regards,
Sandro Customer Service
Reply from SANDRO
Hello Valerie,
We sincerely thank you for your feedback following your experience at Sandro.
We look forward to seeing you again very soon.
Sincerely,
Sandro Customer Service
Why are the clothes so big
3 March 2026
Reply from SANDRO
Dear Carla,
Thank you for taking the time to complete this survey and for sharing your feedback with us. We have carefully reviewed your comments and we are truly sorry to hear that the sizing of the items did not meet your expectations.
At Sandro, customer satisfaction is our priority. Please know that your feedback has been shared with the relevant teams to help us continue improving the fit and sizing information provided on our website.
Sincerely,
The Client Service Sandro
Reply from SANDRO
Dear,
Thank you for your message and for your interest in SANDRO. We look forward to seeing you again on your next visit.
Kind regards,
Sandro Customer Service
Reply from SANDRO
Dear Angelina,
Thank you for your message and for your interest in SANDRO. We look forward to seeing you again on your next visit.
Kind regards,
Sandro Customer Service
Perfectoooo
2 March 2026
Reply from SANDRO
Hello Tamta,
Thank you for your feedback. We look forward to welcoming you back to Sandro soon.
Kind regards,
Sandro Customer Service
Reply from SANDRO
Hello Pedro,
Thank you for your feedback. We look forward to welcoming you back to Sandro soon.
Kind regards,
Sandro Customer Service
Reply from SANDRO
Hello Caroline,
Thank you for your message and for your interest in Sandro. We look forward to seeing you again on your next visit.
Kind regards,
Sandro Customer Service
Reply from SANDRO
Hello Susan,
Thank you for taking the time to share your opinion. We hope to have the pleasure of welcoming you back to SANDRO.
Sincerely,
SANDRO Customer Service
The dress does not fit well
The dress does not fit well. I return it and I haven’t recived any money.
23 February 2026
Reply from SANDRO
Dear Paula,
We are sorry to hear that the dress did not suit you. We can confirm that your return has been received by our warehouse and that the refund has been processed.
Depending on your bank's processing times, it may take a few days for the refund to appear in your account.
At Sandro, customer satisfaction is a priority, and your feedback helps us to continuously improve our services. We hope to offer you a better experience on your next visits.
Sandro Customer Service
Reply from SANDRO
Hello Phillipa,
Thank you for sharing your experience at SANDRO. We look forward to your next visit!
Sincerely,
SANDRO Customer Service
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