UKMEDI Reviews 73

Place order on 22/06/25, approved and shipped on 23/06/25 according to the email I received, I paid for DPD next day. No order received till date, dpd website saying, order not received for delivery yet. I should have checked reviews before placing my order. Going to contact papal to get my money back.

Top quality supplies at very competitive prices. Customer service is second to none. Robbie helped me sort my queries with zero fuss and waiting. Very fast responses by email. Can't thank you enough. Will definitely buy from again.

Yes believe what people are saying!! It says total to pay at checkout but only AFTER you have paid the postage is added on so you don’t see the extra £4 postage but you have already paid - truly shocking and misguided information - IT SHOULD BE MADE CLEAR BEFORE PAYMENT IS TAKEN!!

We have bought a product and it has indicated that it cost a final price, but after making the payment with the card it increased by 70%. I don't recommend this website for online shopping, because they hide the final price until you have already finished the payment. BE VERY CAREFUL.
We are grateful that, finally, when we requested the cancellation of the order, they refunded us the full amount.

I just received my order, it was delivered promptly and exactly right. Superb to find a company that can deliver the kit I need to administer my B12 (cobalamin) jabs. Our gp surgery seems to struggle to supply the right things! Thank you for an easy to use and speedy service.

Never received item, when complained that I never received Item, they told me that it's delivered to old shipping and billing address, which is absolutely impossible! I double checked letter by letter and I don't know what happened, but it's impossible to put wrong address typing letter by letter.
Anyway my money is lost and I don't do business with them ever again!

Items easy to order. Prices are very reasonable for the items I ordered. I contacted them to see when I would receive my order as it was ordered over the festive period. Email was answered within an hour of being sent. Item received the next day. Can't fault UKMedi for prices , website , delivery or customer service.

I had a mixed experience with UKMEDI. The ordering process was straightforward, and delivery was prompt. However, the pricing seemed misleading as I received fewer syringes than expected, which was disappointing. Additionally, the delivery service used was unreliable, which may cause issues if you need items urgently. Customer support could be improved as well. Overall, a decent service with room for improvement. 3 stars.

Second time used this company second time order was wrong ...give up ....ordered 1 box of green needles and 1 box of blue ..what I got was 2 boxes of green needles and 6 separate blue needles in the bottom of the box it all came in ...yes they are cheaper than most but at least the orders are correct...

The delivery was fine, searching for small amounts of what I needed was a bit more problematic but thanks to a link from the vets I managed to find everything, in less than 100s.
The money off offer could have arrived earlier than after my order had been placed, otherwise everything was ok

A very prompt service and a good product ( syringes). Given that I intend only to use them for agricultural purposes ( topical application of herbicide) I anticipate they will last me a long time!

this is ideal for putting my wife's daily 6 pills ready for her each day . a good point is when closed they are child proof but even adults struggle to open them.

Easy to order and add prescriptions. Alot of packaging but understandable as it needs to be kept refrigerated. I definately recommend 👌

Happy with the service provided.
Quick and easy order process.
Fast delivery time.
Good prices.

The order process was fine. The packaging was overkill for one roll of tape!

Very good and professional,thanks

Although my order was dispatched really quickly, unfortunately they used Royal Mail to deliver. 48 hour tracked- yet still Royal Mail seem to have lost it! I needed the needles urgently- but now I need to try and source them elsewhere. Won’t order from you again until you use a more reliable delivery company. Disappointed
Update
My address was on the order! Your customer service is useless. Don’t bother ordering from this company! Never again!

Update
The agent would only send it next day if I paid even more- I said don’t bother- in other words, send it slow mail! Nearly two weeks and I’ve neither my order or a refund! Useless!

Brilliant as always. Super speedy shipping. Thank you!

Easy to order online, expectations set and met, prompt delivery, accurate order fulfillment.