V4 Consumer Reviews 

V4 responded to my request and just over 48hrs my loss of voicemail on my mobile phone was restored. I was so pleased that messages could be left again. Well done to Malik and the technical team!

The lovely lady Payal was so very helpful and got me connected instantly. Very helpful

needed to contact the Billing Department. My query was dealt with in efficient and professional manner. It was resolved within week.

My Internet was transferred successfully

Spoke very clearly
Explained everything
When asked for a call back it was done on time

V4 are fantastic, best service supplier ever. They have sorted service issues out everytime within 48 hours. My services stopped Friday night but could not call until Monday, I did not want to unplug any cables incase it damaged my units. I was told what to do by the service adviser and found the problem to be the outreach box power supply unit. A replacement was sent within 48 hours and everything started after approx one hour resetting itself up again great service very proffesional and knowledgeable when discussing problems and getting you back on line again brilliant.

Everybody was very helpful especially Malik, who sorted everything out.

Malik was very helpful and
Didn't feel pushing

I had a really good experience. I appreciate the calls and follow up. Very helpful, good all the support I needed.

Called regarding a missed appointment with open reach a very nice man told me I was paying far to much with sky he discussed all options with me regarding package got my monthly bill down very informative and very polite

Sarmistha was very amazing in fixing my problem.She never stop checking up to make sure all is well.l trust this brand

Tanveer Gill was friendly, helpful and professional. Thank you for the excellent customer service.

I was very much in the dark as to how to re solve my connection issue.
Leonardo was an absolute gem and helped me greatly with my dilema.
I cannot fault his service keeping me up to date with the complete process. Many thanks to him and team for your help.

My experience is, 1) the company is faithfully, because they never fail their promises, and also their staff get time for their customers

I'm sure people had no problem with the service IF there were no issues, because actually they're just reselling EE services at inflated prices. The problem is firstly you don't even have an online portal login AT ALL, so you can't even do something as simple as check your billing online, forcing you to deal with their awful, pushy and over apologetic customer service. We have two SIMs and were left without service on both of them over a whole week when a phone broke and the esim couldn't be immediately replaced because they have no physical stores, they tried to charge an excessive fee for a physical SIM which they quickly dropped when I threatened to leave, then failed to post it to us for about a week due to human error, and finally deactivated the wrong SIM when they went to activate the new one leaving both of us without service until they got more SIMs out. Then when you try to leave you realise you're locked into a 24 month broadband contract which they also charge an excessive termination fee for (well over industry regulations and probably illegal). The final straw, my partner ran out of data after a holiday and after a whole day and multiple promises from their reps we still have not restored service for her when with any other provider I could have just upped the allowance in a few minutes online, not to mention going direct to EE instead we found we can both get unlimited data for 30% cheaper a month plus a TV package which v4 don't even provide. Just avoid.

Amazing service and quick to resolve issues

Malik was very good and very professional in his position in making myself understand everything as a customer.

I was very happy with the person who looked into and solved my problem. He was very helpful while I was quite flustered at times ie he calmed me down and was very patient with me. He also promised to ring me back to check my problem had been thoroughly solved and if I had any questions to ask. A wonderful man for the job!!!