Valentino Reviews 251

Well something was strange i didnt get order number, but i sure as hell did get my package and everything was perfect that i order. Thats really strange to see all these negative reviews. Keep in mind that covid is affecting these shippments alot. And usally it's not their fault i'ts often the carrier that cant deliver due to corona, so everything takes very long. Really think this is strange

ALL CUSTOMERS STAY AWAY FROM THIS BRAND....

They are using COVID as an excuse to take your money!!(SAD SAD).

Ridiculous. Package has been returned to Valentino in December and has now been returned back to me.

The customer services team are useless, I have spoken to various assistants and no one is taking this seriously.

I have spoken to the team in Italy who refuse to listen to me and always speak over me and just repeat a set sentence(like robots).

STAY AWAY!!!!

Scammers...be aware!! Never ever thought my favourite company can cheat like this. Have lost the count of calls( literally called up every week), emails written. I purchased a handbag in the month of July 2020. July 8th 2020, to be precise. When handbag arrived, my heart broke seeing dirty, old, broken box, worse was yet to come..when opened the box, the bag too was in horrible condition with scratches and bend on the corners. I immediately called up customer care, mentioned the issue and send the pictures( to be on the safer side). The lady ( customer care) was super sweet and told me that this is very surprising, they apologise and I can return the bag with the same box but due to covid, I will be receiving my refund in next 14 days..since than, every time I called up, either I was told, inspection is on or it’s UPS fault, they are talking to UPS, or they have “not” received the bag or staff is off( oh here’s another thing, so every time at customer care, there will be a different/new person and they don’t know what the previous person told you). So once while talking to a guy at customer care, I said can you please check the picture, I have given the proof of sending the bag back, also have UPS return slip and on that, he said yes, he can see all and also that why I have not issued the returned till now but within 10 mins of difference, while talking to manager, he said, he can’t see any mail with pictures( woww...what a fraud, I was so in shock and speechless) so I told him, to be on the hold and that I am sending him all the pictures again, he saw the pictures and repeated the same old story about apologising and that within 14 days, I will get my refund but I am still waiting. Bloody scammers, no matter whatever proof you give, they come up with new lame excuse😡

Awful customer service! Sent shoes back over 3 weeks ago for a refund am still waiting. Customer service not responding to my emails and telephone number not working. I will never buy from them again and I’d recommend everyone to avoid!

I’m still awaiting my refund even thought I returned a packaged 1 month ago in compliance to the refund policy.

Valentino failed to contact me at all and only when I called, they said it’s been refused by warehouse but they don’t know why.

I’ve called them 5 times over the past week and the customer service team have only said that they are still investigating with the warehouse, however they have failed to confirm in an email.

I’ve notified my friends, family and work colleagues make them aware of my situation and they have informed their acquaintances to not deal with Valentino following my experience.

I will continue to promote this message via my social media platform to ensure that no other person experiences what I’ve gone through as I’m yet to receive my money back.

I ordered trainers of the Valentino website , they’re beautiful the box was gorgeous and came the day before Xmas . Only down side though is that I had little communication and they took 14 days to come instead of the 4-6 or something like it states , so was worried I had been scammed and they wasn’t going to come . But other than that I love them and the packaging was gorgeous.

I have purchased an item from them and this is one of the emails of what they have informed me:
Hi Mia,

Thank you for reaching to us.

Based on our records, your order has been shipped on November 14, and you should have received your order by now.

Please accept our sincere apologies for any inconvenience this may have caused you, however, as much as I want to help, please be advised that we are unable to issue a refund for items under our free promotion.


For the inconvenience, we can send a replacement for the item you have ordered, free of charge.

I hope this helps, please let us know if you require anything else.

---
Kind regards,

Mia Cantrell

Customer Service Agent
This was way back last year and until now I have not received it. They claimed it was because of covid and sent a new one, but even that did not come.

Valentino is at the top end of my favourite designers. The quality of the clothing is wonderful but in particular I appreciate the on trend design which is effortlessly classy.

It’s a scam!!! Do not buy from here! I wish I had done my research about the website before buying.

I bought a pair of shoes in December 2019.
January 2020 they were already broken.

I contact them in february to tell them about this problem, but no answer.

It took me 29 mails before their costumer service finally answered me in August 2020.

They told me i could send my shoes back, and they would repair them.
I send them back, and 8 weeks later they tells me that it's my own fault, and they couldn't do anything about it.
I had weared the shoes carefully like 15 times.
Absolutely incredible...

I paid for my order but NEVER received it. It's been 7 months and no follow-up from the company. Save your money and time. STAY AWAY!!

I ordered 5 watches £10@ it di arrived butnot as adverized. I emailed them and got response acknowledging the problem but few more emails and i was blocked. so nowhere to contact them. I want a refund for the crap useless piece of rubbish watches they sent me. whed can we go to make a complaint against this company for fraud and deceiving costumers.

I hate this company and I can’t believe they treat their customer like this the customer service is awful I bought this sneakers and after one week one stone fall out and they didn’t return because I wan not happy whit that and they didn’t give me another pair just fix it that they last 6 weeks
It means winter and I can not use it any more

A T-shirt from Valentino needed to be sent back for reparation two times and it lasted 10 weeks to get the T-shirt back. How can a brand like this afford something like this? I am really unsatisfied!

SCAMMERS!!!!!
DO NOT TRUST !!!!!

These Horrible people (if you can call them people) stole 50 pounds from me !!! I never Received my items, never received my money back, never heard back...
so painful!! :’(

Ordered 3 watches back in June and they haven't arrived and have been sending emails back and forth to today where there email has stopped working, scammers

I ordered a bag late on a Thursday night and could not believe it when I received it already by midday the following Monday! I do by the way live in Asia and it’s in the middle of a pandemic! With transport and customs clearance this is extremely fast.
The bag was beautifully wrapped up in a red box and with a red ribbon around the bag inside the box.
The bag is in perfect condition and exactly as stunningly beautiful as it looked on the website.
The price was the best I could find this bag for anywhere on the net.
Would not hesitate to buy from them again.

I’d give it 0 if I could. I ordered 3 watches back in June and every week I’ve been emailed saying they are resolving it as the products never arrived. Well today I sent an email and it got sent back saying there is no such email so there my money gone!

waiting for my money back for return already 2months!bed custumer service,I really don't know what else to do!was my forst time when I order something from them and will be the last one!I hope I will get my money back

Recieved shoes that I didn’t even order, I returned for a refund and it’s been over 5 weeks no refund. Worst customer service who never ever reply to email properly. It’s the worse company I have ever dealt with.