Valentino Reviews 251

I ordered my ring at the beginning of December and its February 10th and I finally received my ring. It took 2 months which sucks, the package came from china and I can tell its sterling silver but its obvious the gems are fake, which I kinda half expected. Overall customer service kinda sucks but I got my ring.

SCAM ALERT!!! I ordered a pair of shoes that were my usual size but they came up big so I immediately returned them. However even after a month I get no refund nor any notification that my return was received. I emailed them they replied after 7-10 days each time. I tried calling them but their customer care number doesn’t work. I messaged them on Facebook, Instagram also called their USA and Canada customer care no replies or help. After fighting to reach them they suddenly email me one day that the product I returned did not meet their returns policy. They wanted to refund me 70% of the money or they would ship back the item at “my own cost”. What the!??
I immediately lodged a complaint with the UK customer rights team and asked Valetino to send me pictures proof of what went wrong and that the customer rights team needed a follow up from them. Within a week they refunded me. I feel sorry for them. They wanted to scam me! What cheap brand does that!! Don't order online ever.

Horrible horrible product. Cheaply made!!!! Not even the right product was shipped to my house. Ordered in October and its February 4th and I am just receiving it. Not true to size either. Also customer service was horrible and took weeks to reply to any emails. Will NEVER buy from them again. The so called merchants they have are from Asia because the packaging came from there. Cheap cheap cheaply made!!!

I ordered a ring from there site back in December for my girlfriend and had no problem waiting on it however come January when I inquired about it i was told it would take between 30-60 days so i asked for a refund as that was ridiculous in my book its been two weeks since that email and no response. This is very distasteful customer service.

Ordered a ring 45+ days ago - still NOTHING!

I went to the Valentino store with the intention to buy the ruckstud pumps but they didn’t have my size in any color so the sales person showed me the ballerinas flats and he told me they’re very comfortable and I won’t have any problems. I checked online and the show that I was looking for, it was available. I came back to the store to return them, I never worn them or opened the box and they said I can’t return them only exchange or store credit. I was never informed of the return policy it was my first shoe from Valentino, I have Louis Vuitton and Gucci and never had a problem with them. I called customer service and informed them about my situation and they told me I need to send pictures of the shoe and the receipt to see what they can do for me and they don’t promise anything. This is horrible customer service, now I have to get stuck with a shoe that I’m not happy with. Never ever will be shopping Valentino again.

I ordered a ring a month ago and it never came!!!!

Worst customer service EVER !!!! My order was delivered to a different address and they couldn’t retrieve the package , this happened more than a month ago I still don’t have a refund , they told me I have to wait until UPS pays them , the manager will never call you back or send you a email with the update, constant calls to Valentino and no answer on when they are going to send the refund.

Purchased Valentino slides online wore them a couple times the metal charm came off , called to see if they could fix or replace being is I only had them for a couple days I spoke with May which In is there is 3 reps when you call us .. may had said they were sold out online in my size but there boutique shop in Las Vegas had them so I could return shoes and purchase thru bellagio Vegas Valentino shop , I had the return label and ordered the other pair assuming like May say says they would return them because it was within the 20 days return
I shipped shoes out , two weeks later my shoes came back with all my paper work for return gone and then returned with clear duct tape around box with no explaination so I called and talked to Marcus the supervisor they had said because they were worn they could not return
Long story short I have two of the same shoes
Do not buy Valentino customer service is horrible they are a rip off
Joke for what you pay ! I have all copies of communication

Love this brand. I have a lot of shoes and I simply love them. The service in the shops is amazin and in email corespondents as well. Only bad thing is, since I’ve moved to the Canary Islands, I can no longer order online, no shipping ☹️

They do not stand behind their brand! Brought a pair of Valentino Sandals on 06/12/2019 wore them for for a total of 1.5-2hours and while I was sitting the heel came off!!!!! Beyond embarrassed all they could do was offer to fix them but I had to get the shoes to them! $1095! And the heel falls off!!! Wish I could include pictures here!

shady bullsh t site, purchase valentino flats as a gift and after 4 weeks the tracking order was still processing.. NEVER SHIPPED. they also charged $20 for "express shipping". back and forth emails with customer service.. which is absolutely useless tell me to wait and check on the tracking order.. later on they tell me the shoe box was damaged however they will continue to ship the sandals out. one week after it was still processing. they are full of s*hit and will take your money even if they dont have the item in stock. ask for refund through pay pal you will win the case. its a bull site

Terrible and will never buy directly from them. I ordered shoes that arrived faulty (with a stain). They asked me to return it however I really liked them and it was a last pair, therefore I asked if they can try to clean it. Here there is the endless story started: there is no way to contact them- luxury brand, 0 customer service. There is no contact number. I found one in US (while I live in UK) - they explained me that they only deal with US even if that was the only number online for customer service. Later I managed to find a UK number for customer service- again same story, barely English speaking person tells me that she doesn’t deal with customer service and there is no way to put me through to them. I also got an Italian number - same story. There is no email either. You need fill in the form, which 99% of the time doesn’t work- you fill it in, press submit and nothing happens. Originally they replied to my online form, however later when shoes couldn’t be cleaned they never replied to me. Their stores and online system seems to be completely separate and store will not deal with anything unless you bought from them. The worst service I have ever seen in my life. If you want they stuff buy from selfridges or somewhere else, not from them. I have been waiting for money back for 1.5 and still no idea when it will happen.