Vehicle Multimedia Systems Reviews 126

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 61 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the professionalism and efficiency of the staff. Many people are particularly happy with the quality of the products and the seamless user experience, noting how well the new systems integrate into their vehicles and enhance their driving experience. However, some customers were not happy with the product quality and after-sales support, reporting issues with units failing shortly after installation and a lack of responsiveness when seeking assistance. A few other people also felt that the installation process was problematic, with incorrect parts being used and prolonged periods without a working system.

What people talk about most

Service

Reviewers highlight positive aspects of service, with many praising the fast installation and friendly... See more

Staff

Clients share positive opinions on staff, highlighting their efficiency, knowledge, and helpfulness. Many... See more

Product

Customers had positive experiences with product quality and functionality. Many reviewers praised the... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers praise the efficiency... See more

Quality

Reviewers mention positive feedback about quality. Many consumers are satisfied with the high quality of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Found VMS online and couldn’t be happier. Added CarPlay to my Toyota Yaris, really helps having navigation on the screen and avoid faffing around with my phone on the holder. Great experience with the... See more

Rated 5 out of 5 stars

The lads turned up on a Saturday afternoon to install a aftermarket HUD unit on a brand new model Y 2026 Juniper Tesla and did a fantastic job. Saved lots of time and very professional. I’ll use them... See more

Rated 5 out of 5 stars

Recently ordered a sync 3 system to replace my sync 2 in my Focus RS.I have been waiting excitedly for a few weeks waiting for the day.Multimedia Systems have been excellent from the start with help... See more

Rated 5 out of 5 stars

I upgrade my Mercedes Android entertainment system, rear view camera,interior ambient light and speakers make my car like new interior and luxury. The sound system and android system is so nice and ea... See more


Company details

  1. #22 of 33 best companies in Car Equipment Accessories Store
  2. #39 of 60 best companies in Vehicle Parts Shop
  3. #83 of 132 best companies in Car accessories shop
  4. #4 of 6 best companies in Car Stereo Shop

Written by the company

The leading vehicle automotive upgrade specialists. We pride ourselves in providing your vehicle with the latest Android Screen, Carplay Boxes and accessories. We have retrofits available such as Apple CarPlay/Android Auto, Reverse Cameras, Rear Parking Sensors, Ambient Lighting and much more for your car. We aim to have products available for almost every vehicle on the market whilst also having engineers readily available across the UK to help with the installation process should wish to include the service with your purchase! With top professionalism and helpful staff, it is a no brainer to come to us for your vehicle upgrades without breaking the bank - shop with us today!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

126 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

Avoid! Using cheap products from Ali express for a fraction of the price! Broken equipment, poor customer service

Where do I begin?

I am absolutely furious with my recent experience having an Android screen, reverse camera, and front/rear dash cams fitted to my car! Immediately after installation, the screen failed to connect to my phone and the car’s entire audio system stopped working, including the reverse sensors and every single noise the car use to make, nothing! Completely quiet. To make matters worse, both dash cams only power on when a door is opened which is completely useless, since they don’t work while actually driving which I thought was the point?

Out of frustration, I looked up the hardware online and found every single component on AliExpress for a fraction of what I was charged. Feeling completely ripped off, I emailed the company to ask about their massive mark-up and wasn’t surprised when they replied: “We could charge 1000% in theory.” That level of arrogance is unbelievable.
I am now over a thousand pounds out of pocket, with an Android screen that failed within 24 hours and dash cams that serve absolutely no purpose. Instead of receiving support, I was met with rudeness and dismissiveness!

If you value your money and sanity, AVOID THIS BUSINESS AT ALL COSTS. They are happy to overcharge for cheap products and clearly don’t care about after-sales support or the quality of their installation.

Just to clarify, front & rear dash cams are £55 on aliexpress. I was charged £170
The android screen is £170 on Ali express. I was charged £430!
I appreciate businesses need margins. But when you’re buying and fitting absolute garbage into peoples cars, you expect a little more quality? Maybe im mad!

I’ll be paying a proper company to rip this utter shit out!!

30 August 2025
Unprompted review
Vehicle Multimedia Systems logo

Reply from Vehicle Multimedia Systems

We're genuinely sorry to hear about your frustration, and we appreciate the opportunity to clarify a few key points.

Our technician completed the installation and setup of your Android screen, reverse camera, and dash cams, and confirmed everything was functioning correctly at the time of handover. Shortly after, you contacted us via WhatsApp regarding system issues, which we promptly addressed the same day. Our team guided you through the necessary steps to restore functionality—steps that were required due to changes made to the system settings after installation. As confirmed by yourself, everything was working when the engineer eft and only after you changed the settings you changed the configurations, which we still supported you through.

Regarding your concerns about pricing: we understand that online marketplaces like AliExpress offer lower-cost alternatives. However, these products often differ significantly in hardware quality, software compatibility, and warranty support. It's like getting a iPhone 16 over a iPhone 10, completely different hardware's/softwares which customers won't necessarily understand. Our pricing reflects not only the product itself but also the convenience of local installation, direct technical support, and peace of mind from working with a UK-based company. We stand by the value we offer, including same-day assistance and post-installation guidance. You had the option to go with China brands before you ordered from us why didn't you? It's worth noting that you had the option to purchase directly from overseas suppliers prior to placing your order with us. Choosing a UK-based provider like ourselves typically reflects a preference for local support, warranty coverage, and professional installation—benefits that aren't always guaranteed with international purchases.

We’re disappointed that despite our efforts to resolve your concerns, you've chosen to publicly misrepresent the situation, and every time we have support you, you have decided to find another excuse to raise, ultimately trying to make us look bad. We always aim to support our customers—even when issues arise from user modifications—and we believe our response to your case reflects that commitment.

Regarding your comment "utter shit" about the installation, it's worth noting that you expressed satisfaction and enthusiasm when the work was completed. Had you raised any concerns at that time, our engineers would have been more than willing to address "utter shit" immediately and ensure everything met your expectations.

Rated 5 out of 5 stars

Just had my rear parking sensors fitted…

Just had my rear parking sensors fitted on my car, Ray and his team (Antony & didn’t catch the other guys name) did a great job I’m so happy they also fitted my new car stereo for me too as Halfords in Portsmouth wouldn’t do it, being an old car it needed new wiring too and the guys gave extra time to get it done for me, great guys I’m pleased with the work would highly recommend, I’ll definitely use again
Michelle

31 August 2025
Unprompted review
Rated 5 out of 5 stars

A seamless experience all around

A seamless experience all around. The Customer Service team was outstanding, offering clear advice on the product and the delivery process. Once the screen arrived on schedule, installer Ray was fantastic. He was efficient, completing the installation in just over an hour, and took the time to walk me through the new system's features. The price may be on the higher end, but the exceptional service and expertise make it a great value.

20 August 2025
Unprompted review
Rated 5 out of 5 stars

100% would recommend

Got a reverse camera fitted by Vehicle Multimedia Systems that I bought from Amazon on a car more than 20 years old. They came to me, fitted the camera and tidied up the wiring in my car with no fuss, finished within 25 mins. Very good pricing. 10/10 would recommend

6 August 2025
Unprompted review
Rated 3 out of 5 stars

The system arrived with the technician…

The system arrived with the technician after a very long delay due to chasing the order and a date for the installation of the unit.

The system itself, after being fitted, looks nice, but the buttons stick at times.

The touch screen could be more intuitive and have a faster response, but in conclusion, having apple car play, a navigation system and internet connectivity, is better than nothing.

I wish I also received a manual with instructions as it’s hit and miss trying to operate the system without really knowing what things do, regarding navigating the system.

18 July 2025
Rated 5 out of 5 stars

Great service

Great service, very thorough and was great at explaining what the next step to do.
Also an instant read out sent to my phone.

28 July 2025
Unprompted review
Rated 5 out of 5 stars

The lads turned up on a Saturday…

The lads turned up on a Saturday afternoon to install a aftermarket HUD unit on a brand new model Y 2026 Juniper Tesla and did a fantastic job. Saved lots of time and very professional. I’ll use them again happily! (BTW the AMD and wiring is on the driver side, right side, unlike the older model Y which was on the left!)

26 July 2025
Unprompted review
Rated 5 out of 5 stars

These guys know their stuff

These guys know their stuff. I recommend using VehicleMultimedia System. My car’s new upgrade with a Tesla screen makes my car unique and special. Ray and his team are polite, dedicated and efficient at what they do.

17 July 2025
Unprompted review
Rated 5 out of 5 stars

CarPlay unit for 2013 BMW F11

Bought a CarPlay unit for my 2013 BMW 5 series (F11). Unit works great. Simple to fit but fitting was offered if you don’t feel like removing parts of the dash. This is the first time I’ve tried one of these CarPlay boxes and I’m really impressed. First time using wireless CarPlay too! Cheers!

21 June 2025
Unprompted review
Rated 5 out of 5 stars

Found VMS online and couldn’t be…

Found VMS online and couldn’t be happier. Added CarPlay to my Toyota Yaris, really helps having navigation on the screen and avoid faffing around with my phone on the holder. Great experience with the sales agent to the engineer fitting the product. Thanks again!

15 June 2025
Unprompted review
Rated 5 out of 5 stars

I got the Android screen + Apple…

I got the Android screen + Apple CarPlay for my daughter’s Renault Clio. Product is really good.
I requested for home install for an extra fee, but well worth it. Ray and Anthony did a great job fitting the unit. Very friendly and professional.

Highly recommend!!

29 May 2025
Unprompted review
Rated 5 out of 5 stars

Recently ordered a sync 3 system to…

Recently ordered a sync 3 system to replace my sync 2 in my Focus RS.I have been waiting excitedly for a few weeks waiting for the day.Multimedia Systems have been excellent from the start with helping to choose the right product to interest free options if needed.I was but in touch with my fitter Ray who kept me up to date the whole way and I had mobile fitting and he was extremely helpful
I recommend these guys and go for wireless it’s superb
Thanks Ray

29 May 2025
Unprompted review

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