5 stars: Excellent

I'm loving Verbalplanet

I'm loving Verbalplanet! My teacher is great, I'm learning so much. The site is easy to navigate with easy to follow instructions and updates. I'd highly recommend it to anyone looking to advance their language skills beyond an app,

5 stars: Excellent

Thank you very much !!!!

I've been working with Verbal Planet for more than 5 years, and it's been awesome . Thank you very much :))

5 stars: Excellent

Easy platform to use

Easy platform to use! to find tutors, to book and pay! Very good tutors so far!

Reply from Verbalplanet
Hi and thanks for your feedback.

We're happy to hear that you've found a great language teacher on Verbalplanet and you are enjoying your classes. As always, please get in touch with any suggestions for improvement.

Kind regards

The Verbalplanet Team.
5 stars: Excellent

Amazing instructors

Amazing instructors, can't wait for my next lesson!

Reply from Verbalplanet
Hi Josh and thank you for your feedback.

It's great to hear that you are enjoying using Verbalplanet to practice and improve your language skills.

As always, please get in touch with any suggestions for improvement.

Kind regards

The Verbalplanet Team.
4 stars: Great
Reply from Verbalplanet
Hello Haya and thank you for your feedback.

If there is anything specific you would like to see us improve on, please get in touch through your account.

Kind regards

The Verbalplanet Team.
5 stars: Excellent

Astonishing discovery

Great platform to improve a foreign language, I am enjoying my lessons like never before. My current teacher is awesome, helping me in many ways expand my language skills.
I would highly recommend it to anyone.

Reply from Verbalplanet
Hi Lukas and thank you for your feedback.

It's great to hear that you are enjoying using Verbalplanet.

As always, please get in touch with any suggestions for improvement.

Kind regards

The Verbalplanet Team.
3 stars: Average

Great site, little to no support.

I love the platform and the idea behind it. I could not be happier with my teacher, he is the best! I am disappointed with the support, or lack there of, which I had received from the site support team. I am a blind person using a screen reader and had written quite an extensive description of the difficulties I have been having with some accessibility related issues of the website. Apart from a generic, automated response I received no reply and I contacted about 2 months ago so more than enough time to have replied. If it hadn't been for this, I would not hesitate to give a 5 star review, but I am actually quite upset, as a paying customer, to have had no response or help.
So 4 days after posting this I received a reply that has basically nothing to do with my original complaint, I was asked a question and wasn't even told where and how I could directly answer it.It felt like a reply that had been written just so it looks like they replied. There was nothing in my personal mailbox about any of this. Continued disappointment.

Reply from Verbalplanet
Hell Naama

We are trying to work with you to resolve this problem and have contacted you at the email address you used to send your original enquiry. Our support team has also been investigating the issue by using iOS Voice Over and identified an issue with using the main navigation menu on mobile devices whilst using iOS Voice Over.

So that we can continue to assist you in resolving the problem we were requesting that you try and access the main menu using iOS voice over to see if this error had been resolved.

Should you have any questions please do not hesitate to get in touch through your account.

Kind regards

The Verbal Planet Team
5 stars: Excellent

Perfect

Perfect, good selection of tutors to choose from. Verbal Planet was recommended to me and I am very pleased with the service. Compared to similar services it offers great vfm.
Excellent feedback for tutors so it was hard to choose which one to work with.
I look forward to my sessions and feel inspired to work hard on my chosen language thanks to the support and guidance from my tutor.

Reply from Verbalplanet
Hi Ann and thank you for your feedback.

It's great to hear that you are enjoying using Verbalplanet to practice and improve your language skills.

As always, please get in touch with any suggestions for improvement.

Kind regards

The Verbalplanet Team.
5 stars: Excellent

I enjoyed my trial lesson and have…

I enjoyed my trial lesson and have arranged for another one.

Reply from Verbalplanet
Hi Fiona and thank you for your feedback.

We're happy to hear that you've enjoyed your trial lesson and hope that you continue to enjoy your classes.

Kind regards

The Verbalplanet Team.
1 star: Bad

What are you doing with the money?

It used to be good until my students decided to pay me directly through the website instead of me charging them. Every time they pay me and I withdraw my money, verbalplanet takes more than one week to deposit my money. Is this even real?

I haven't received the payment of students who CLEARLY paid me a week ago as the money was reflected on verbalplannet. I don't know what they are doing with the money but this is not positive at all. Why do you take so long to withdraw the money? and why do I have to constantly be reminding you to pay me?

I hope you fix that. Otherwise, I'm going to have to tell my students to use other alternatives to keep having classes with me as I won't wait one month for you to pay me two sessions that my students book through the website.

Reply from Verbalplanet
Hello Gabriela and thank you for your feedback.

We are currently advising staff to work remotely due to COVID restrictions and this has caused a slight delay in payment processing, however payments are normally completed within 7 working days.

We can confirm that your payment request of 3 November is scheduled for processing on 10 November.

Should you have any questions please do not hesitate to get in touch.

Kind regards

The Verbalplanet Team
5 stars: Excellent

I am learning Swedish with Jessica and…

I am learning Swedish with Jessica and she is a great teacher. I feel like I'm progressing after only a few lessons. I always feel so comfortable talking to her and also have alot of fun!

Reply from Verbalplanet
Hi Kate and thank you for your review.

It's great to hear that you are having fun learning a new language and we hope you will continue to enjoy your Swedish lessons.

Kind regards

The Verbalplanet Team.
1 star: Bad
Reply from Verbalplanet
Hello

We are sorry to hear that you feel we have not provided the service you expected. We'd love to assist you in resolving any problems you have, so please do get in touch through your account.

Kind regards

The Verbalplanet Team.
5 stars: Excellent

Very happy with the service

Very happy with the service, reliable, fair

Reply from Verbalplanet
Hi and thank you for your positive feedback.

It's great to hear that you're finding Verbalplanet to be a convenient and effective way to learn a language online.

As always, please get in touch with any suggestions for improvement.

Kind regards

The Verbalplanet Team.
5 stars: Excellent

Very good instruction

Very good instruction, personal and helpful instructor, very capable and interested in helping.

Reply from Verbalplanet
Hello and thank you for your review.

It's great to hear that you are happy with our service and your language tutor.

Kind regards

The Verbalplanet Team.
5 stars: Excellent

Thank you

I have always been helped when I have needed it . I have had answers very quick and efficient. I am very happy with the service

Reply from Verbalplanet
Hi Elisa and thank you for your feedback.

It's great to hear that you are enjoying using Verbalplanet.

As always, please get in touch with any suggestions for improvement.

Kind regards

The Verbalplanet Team.
5 stars: Excellent

I've been working on verbalplanet as…

I've been working on verbalplanet as Italian tutor for 4 years, it works very well.

Reply from Verbalplanet
Hi and thank you for your feedback.

It's great to hear that you are enjoying using Verbalplanet.

As always, please get in touch with any suggestions for improvement.

Kind regards

The Verbalplanet Team.
5 stars: Excellent

A very helpful teacher

Niki provides helpful videos and exercises and keeps the conversation going - which, with a regi student mint en - requires a very patient teacher (as she is) to draw out the vocabulary and correct expressions from an elderly student's brain!!

Reply from Verbalplanet
Hi and thank you for your feedback.

It's great to hear that you are enjoying using Verbalplanet.

As always, please get in touch with any suggestions for improvement.

Kind regards

The Verbalplanet Team.
5 stars: Excellent

Fantastic service

Fantastic service, really enjoying my Russian lessons with a fantastic tutor.

Reply from Verbalplanet
Hi Neil and thank you for your feedback.

We're happy to hear that you're enjoying your Russian lessons and have found a great language tutor on Verbalplanet. As always, please get in touch with any suggestions for improvement.

Kind regards

The Verbalplanet Team.
5 stars: Excellent

Amazing service

Amazing service. I would recommend this site to anyone who wants to learn a language or improve it.
Verbal Planet Customer Service Team is fantastic and very understanding! I wish I discovered them much earlier.

Reply from Verbalplanet
Hi Rose and thank you so much for your feedback.

We're glad that we could assist you and hope that you continue to enjoy learning a new language online with ourselves.

Kind regards

The Verbalplanet Team.
5 stars: Excellent

Many languages and teachers available

Many languages and teachers available. I appreciate the trial lesson option; helped me find a great fit.
Have recommended the site to others.

Would be nice if verbalplanet had occasional promos or discounts for all tutors when you purchase several lessons.

Reply from Verbalplanet
Hi and thank you for your review.

It's great to hear that you've found a language tutor with ourselves and that you are enjoying your classes. We will be sure to pass your comments regarding promotions and discounts to our development team.

Please also look out for tutors who offer discounted classes as booking with these tutors will mean that your classes get progressively cheaper as you learn.

Kind regards

The Verbalplanet Team.