I love the platform and the idea behind it. I could not be happier with my teacher, he is the best! I am disappointed with the support, or lack there of, which I had received from the site support team. I am a blind person using a screen reader and had written quite an extensive description of the difficulties I have been having with some accessibility related issues of the website. Apart from a generic, automated response I received no reply and I contacted about 2 months ago so more than enough time to have replied. If it hadn't been for this, I would not hesitate to give a 5 star review, but I am actually quite upset, as a paying customer, to have had no response or help.
So 4 days after posting this I received a reply that has basically nothing to do with my original complaint, I was asked a question and wasn't even told where and how I could directly answer it.It felt like a reply that had been written just so it looks like they replied. There was nothing in my personal mailbox about any of this. Continued disappointment.