VirtualShield Reviews 171

I love Virtual Shield. Very user friendly and their customer service is great!

Amanda was very helpful and professional and was able to fix my issue.

I highly recommend the excellent customer service at VirtualShield. Thomas O. has been very professional and courteous in assisting me this year. I am starting my seventh year. I give Thomas O. and his Team 5 stars for their great work.

I've been using virtual shield for over 7 years i been very happy with using it, The customer service is excellent. I spoke to two excellent members of the customer service team, Shelly who was able to help me with my issue with updating my payment setup. And Amanda who was very help with setting up my upgraded plan. I have never seen this type of service anywhere else, I'm so happy with everything.

I have worked with Thomas O. on multiple occasions. He is very personable and follows through with answers to questions. I love that he gives me options to think about so that I can decide which program will work best for my situation. I have used Virtual Shield for around 5 years total and have been very happy. It gives me peace of mind to have my computer system well protected. Thomas O. is the "cherry" on top with his professional manner of working with clients.

Fernando was right there when I needed some help and in a few steps he helped me solve the problem. Great Job, Fernando!

I'm super grateful for all of the upgrades that virtual shield has included now since I first joined them in 2020. Tom, who I've been communicating with has been extraordinarily responsive and helpful even for a non-techy person such as myself!

My renewal is coming up in 2 days but I'm a little short on what my payment would have been. So I was going to down grade for finance issue. Amanda explained about the discount and that I would be able to continue with the ultimate level. Amanda also helped me change my payment method. I'm so glad she was able to help me. I gave her 5 stars for the help and understanding, and the polite and efficient way she handled my case.
Thank you all who work there for those who like me are not computer wizards.

Amanda is one savvy VirtualShield support. I initially contacted them to confirm an issue I had experienced a few days earlier. All was well, so Amanda offered to improve my service by lowering my cost and offering a lifetime guarantee that the lower cost would not rise. I have been pleased with their services for many years. I would recommend them anytime, anywhere. These people know their stuff, and a fantastic support team!

If I ever have questions, I know I can write in my concerns and I'll get help. It's never been an issue! Those at the other end are always courteous and helpful.

A very nice gentleman named Thomas O had helped me with my query. I was going to cancel my subscription when Thomas had offered me a better deal. I decided to take up the special offer. On my previous subscription I had paid an certain amount of monies. Thomas had recommended that I go on my new subscription and he'll refund me the difference for which I am most grateful for.

Amanda was really good on walking me through the steps. She gave me really good product suggestions. Which I took advantage of them with a purchase. She was very nice. She did a great job.

I had a problem with VirtualShield loading on one of my computers. I emailed and received a reply with instructions about how to fix the problem. It worked and I emailed back. They kept in contact to ensure that the fix was really working. I was pleased with the quick response and the follow-up. Great job!

VirtualShield tricked my elderly mother-in-law into paying $132 for a subscription to a service she doesn’t need. She’s not tech-savvy, doesn’t have a computer, and she’s easily confused so she is a perfect target for scammers. We had to open a fraud case and get the bank to reverse the charge and send her a new debit card. This is not the first time (and I’m sure it won’t be the last) that a company preying on the elderly succeeds when they find her.

Shelly was very helpful and kind and took care of what I needed.

Fernando talked me through exactly what I needed to do and helped me fix the issue I was having in minutes! Thank you Fernando!

Had very pleasant experience dealing with Amanda M. All concerns were addressed quickly and efficiently; ended up getting upgrade to Ultimate package. First rate service! Thanks so much.

My customer service person was Pearl. What a great, patient gal answering so many of my questions with clarity and patience. She should get a raise!

Olivia, made it very easy to get the help I needed. Im thankful both issues have been taken care of.

Thank you again!

Roxana Lopez-Elowson