My Bank flagged and shut down my card, for a double tap for my yearly renewal. After talking with the bank, I went to VirtualShield support page and Amanda was a big help to make the reinstatement pro... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Thank you to Tom and Henry who are amazing... I've been with Virtual Shield for about 5 years, amazing security features. Tom and Henry are so helpful, supportive and gracious - reaches out to me a... See more
Amanda is one savvy VirtualShield support. I initially contacted them to confirm an issue I had experienced a few days earlier. All was well, so Amanda offered to improve my service by lowering my c... See more
Company replied
I received an email that there was an updated anti-virus available to download and when I attempted to it was blocked. I was already running McAfee which I wasn't pleased with, so I deactivated it an... See more
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Company details
Written by the company
Browse the web with confidence and protect your online identity with VirtualShield. Our comprehensive solution includes VPN, identity protection, malware & antivirus protection, fast speeds, and anonymity for all-around security and privacy.
Contact info
United States
- support@virtualshield.com
- virtualshield.com
4.6
Excellent
171 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from VirtualShield
Thank you for taking the time to leave a review. We're thrilled to hear that our support team was able to assist you effectively.
Our staff takes great pride in helping our customers, and it's wonderful to know their efforts made a positive impact on your experience. We always aim to provide top-notch support, and your feedback lets us know we're on the right track.
If you ever need assistance in the future, please don't hesitate to reach out. We're always here to help!
W Fernando thanks for helping me great…
W Fernando thanks for helping me great guy he is!
16 November 2024
Unprompted review
Reply from VirtualShield
Thank you for taking the time to leave a review. We're thrilled to hear that our support team was able to assist you effectively.
Our staff takes great pride in helping our customers, and it's wonderful to know their efforts made a positive impact on your experience. We always aim to provide top-notch support, and your feedback lets us know we're on the right track.
If you ever need assistance in the future, please don't hesitate to reach out. We're always here to help!
Pearl was awesome and very quick to…
Pearl was awesome and very quick to help. She did a great job. I LOVE 💕 the fact that Virtual Shield chat is available 24/7 because it seems like everything happens after business hours… thank you again Pearl for your help and thank you Virtual Shield for being available for help with chat and being available 24/7 for support and help.
7 November 2024
Unprompted review
Reply from VirtualShield
Thank you for taking the time to leave a review. We're thrilled to hear that our support team was able to assist you effectively.
Our staff takes great pride in helping our customers, and it's wonderful to know their efforts made a positive impact on your experience. We always aim to provide top-notch support, and your feedback lets us know we're on the right track.
If you ever need assistance in the future, please don't hesitate to reach out. We're always here to help!
Great Assistance
Great Assistance
The person who assisted me is Olivia. She was prompt, answered every question, and gave me links to enable me to complete the matter in which I needed assistance. I'm very grateful.
1 November 2024
Unprompted review
Reply from VirtualShield
Thank you for taking the time to leave a review. We're thrilled to hear that our support team was able to assist you effectively.
Our staff takes great pride in helping our customers, and it's wonderful to know their efforts made a positive impact on your experience. We always aim to provide top-notch support, and your feedback lets us know we're on the right track.
If you ever need assistance in the future, please don't hesitate to reach out. We're always here to help!
Excellent service!
29 October 2024
Unprompted review
Reply from VirtualShield
Thank you for taking the time to leave a review.
If you ever need assistance in the future, please don't hesitate to reach out. We're always here to help!
Tom's excellent customer service, patience and great guidance
I want to thank Tom for his excellent customer service, patience and great guidance in helping me with the Virtual Shield VPN program. He has had to tolerate a person who's first computer was the IBM PC back in 1981. Computers have become MUCH more sophisticated and are way ahead of my low frustration level. When something would happen that caused a question about Virtual Shield and/or its operation, Tom would patiently help me understand what was happening and provide the detailed steps that it would take to get things fixed.
Compared to "other companies tech service" I rank Tom and Virtual Shield at the top of them all.
16 October 2024
Unprompted review
Reply from VirtualShield
Thank you for taking the time to leave a review. We're thrilled to hear that our support team was able to assist you effectively.
Our staff takes great pride in helping our customers, and it's wonderful to know their efforts made a positive impact on your experience. We always aim to provide top-notch support, and your feedback lets us know we're on the right track.
If you ever need assistance in the future, please don't hesitate to reach out. We're always here to help!
Fernando did an excellent job
Fernando did an excellent job of identifying my problem quickly & helping me address it. I appreciate kind, helpful service full of professionalism. Thanks!
25 October 2024
Unprompted review
Reply from VirtualShield
Thank you for taking the time to leave a review. We're thrilled to hear that our support team was able to assist you effectively.
Our staff takes great pride in helping our customers, and it's wonderful to know their efforts made a positive impact on your experience. We always aim to provide top-notch support, and your feedback lets us know we're on the right track.
If you ever need assistance in the future, please don't hesitate to reach out. We're always here to help!
Needed my vpn connected again,so a…
Needed my vpn connected again,so a great lady called Amanda,who got me connected back again in no time,very polite,very helpful and got me back on the go👌🏽👍🏽
24 October 2024
Unprompted review
Reply from VirtualShield
Thank you for taking the time to leave a review. We're thrilled to hear that our support team was able to assist you effectively.
Our staff takes great pride in helping our customers, and it's wonderful to know their efforts made a positive impact on your experience. We always aim to provide top-notch support, and your feedback lets us know we're on the right track.
If you ever need assistance in the future, please don't hesitate to reach out. We're always here to help!
I found I had lost my connection with…
I found I had lost my connection with VS this morning and I panicked. None of my children here to help but was able to get online help with you. My person was wonderful and very kind and knowledgeable. I’m 73 and not in good health and needed to be hand held through this. I now have service back! Thank you to (my person) you are very appreciated!
23 October 2024
Unprompted review
Reply from VirtualShield
Thank you for taking the time to leave a review. We're thrilled to hear that our support team was able to assist you effectively.
Our staff takes great pride in helping our customers, and it's wonderful to know their efforts made a positive impact on your experience. We always aim to provide top-notch support, and your feedback lets us know we're on the right track.
If you ever need assistance in the future, please don't hesitate to reach out. We're always here to help!
Fernando was very helpful.
21 October 2024
Unprompted review
Reply from VirtualShield
Thank you for taking the time to leave a review. We're thrilled to hear that our support team was able to assist you effectively.
Our staff takes great pride in helping our customers, and it's wonderful to know their efforts made a positive impact on your experience. We always aim to provide top-notch support, and your feedback lets us know we're on the right track.
If you ever need assistance in the future, please don't hesitate to reach out. We're always here to help!
Well I have searched and searched over…
Well I have searched and searched over the web multiple times to find an app that does what I specially wanted to do it took some time and effort on my part but then I ran across and bioshield and I register stats and I truly love what I had read and I finally realized that I no longer need to search anywhere else I have found exactly what I wanted and ever since then I have been very very happy and please with a performance and not only that but with the customer service the very kind concert and utmost helpful and very knowledgeable and I have showed this that too many many of my friends and just some that I have run across to and we just got to talk to you about technology and I told them that I definitely had to show them something they was absolutely not believe well when I show them All the functions that you had to offer they told me that they were totally impressed and they would actually have definitely go out and get the same quality that I have expensive for quite a while so I think all of you at vital Shield or taking care of me God bless you stay safe and please stay vigilant
3 January 2024
Unprompted review
Reply from VirtualShield
Thank you so much for taking the time to leave such a wonderful review of our product! We are thrilled to hear that you had a great experience.
We value your business and are here for you anytime. If you ever have any questions, concerns, or if there's anything else we can assist you with, please don't hesitate to reach out to us at support@virtualshield.com.
Thank you again for your kind words and for being a valued customer. We look forward to serving you again in the future.
Today I spoke to Shelly
Today I spoke to Shelly. She couldn't have been more helpful and my questions were answered very quickly. Shelly was very pleasant and I am really pleased with how she dealt with my enquiry.
16 October 2024
Unprompted review
Reply from VirtualShield
Thank you for taking the time to leave a review. We're thrilled to hear that our support team was able to assist you effectively.
Our staff takes great pride in helping our customers, and it's wonderful to know their efforts made a positive impact on your experience. We always aim to provide top-notch support, and your feedback lets us know we're on the right track.
If you ever need assistance in the future, please don't hesitate to reach out. We're always here to help!
Fernando was very helpful and very…
Fernando was very helpful and very quick in being so. I appreciated the quality trouble shooting from a quick description of my problem. Thanks again
14 October 2024
Unprompted review
Reply from VirtualShield
Thank you for taking the time to leave a review. We're thrilled to hear that our support team was able to assist you effectively.
Our staff takes great pride in helping our customers, and it's wonderful to know their efforts made a positive impact on your experience. We always aim to provide top-notch support, and your feedback lets us know we're on the right track.
If you ever need assistance in the future, please don't hesitate to reach out. We're always here to help!
Thank You Amanda!
Thank You Amanda!
I run to reward Good People providing Good Products.
Amanda did an excellent job explaining my subscription renewal charges. I asked her if I could get 2 more years subscription. NO PROBLEM.
She processed my request and I am now good to go with Virtual Shield for FOUR MORE YEARS. YAY!
10 October 2024
Unprompted review
Reply from VirtualShield
Thank you so much for taking the time to leave such a wonderful review of our product! We are thrilled to hear that you had a great experience.
We value your business and are here for you anytime. If you ever have any questions, concerns, or if there's anything else we can assist you with, please don't hesitate to reach out to us at support@virtualshield.com.
Thank you again for your kind words and for being a valued customer. We look forward to serving you again in the future.
The customer service for Virtual Shield…
The customer service for Virtual Shield is excellent - I had a hiccup and their staff called me and it is now fixed. They let you speak to good humans! Thanks!
10 October 2024
Unprompted review
Reply from VirtualShield
Thank you for taking the time to leave a review. We're thrilled to hear that our support team was able to assist you effectively.
Our staff takes great pride in helping our customers, and it's wonderful to know their efforts made a positive impact on your experience. We always aim to provide top-notch support, and your feedback lets us know we're on the right track.
If you ever need assistance in the future, please don't hesitate to reach out. We're always here to help!
Lost VirtualShield connectivity but was…
Lost VirtualShield connectivity but was resolved utilizing the VirtualShield chat. Fernando was patient and extremely helpful. He suggested to uninstall VirtualShield which I did and to download and reinstall it using a link he provided. However, when that didn't work, he provided another link which solved the issue in seconds! Very happy that VirtualShield connectivity has been restored thanks to Fernando.
9 October 2024
Unprompted review
Reply from VirtualShield
Thank you for taking the time to leave a review. We're thrilled to hear that our support team was able to assist you effectively.
Our staff takes great pride in helping our customers, and it's wonderful to know their efforts made a positive impact on your experience. We always aim to provide top-notch support, and your feedback lets us know we're on the right track.
If you ever need assistance in the future, please don't hesitate to reach out. We're always here to help!
I had an issue logging into my account…
I had an issue logging into my account so I used the VirtualShield chat option it was simple and easy. They responded immediately and resolved my account so quickly.
8 October 2024
Unprompted review
Reply from VirtualShield
Thank you for taking the time to leave a review. We're thrilled to hear that our support team was able to assist you effectively.
Our staff takes great pride in helping our customers, and it's wonderful to know their efforts made a positive impact on your experience. We always aim to provide top-notch support, and your feedback lets us know we're on the right track.
If you ever need assistance in the future, please don't hesitate to reach out. We're always here to help!
VirtualShield & Pearl’s Customer Service Is Great!
Pearl helped me greatly via chat with the instructions I needed to successfully log in on my laptop. Now I feel more secure while on the internet. I absolutely love VirtualShield and am a happy customer. Thank you.
5 October 2024
Unprompted review
Reply from VirtualShield
Thank you for taking the time to leave a review. We're thrilled to hear that our support team was able to assist you effectively.
Our staff takes great pride in helping our customers, and it's wonderful to know their efforts made a positive impact on your experience. We always aim to provide top-notch support, and your feedback lets us know we're on the right track.
If you ever need assistance in the future, please don't hesitate to reach out. We're always here to help!
I can count on the staff at Virtual…
I can count on the staff at Virtual Shield to get any issue I've consulted with answered. Realistically we do not live in a perfect world and if the internet itself is the problem I cannot and will not tag the people at VS for their lack of technical expertise. The company, in my not so humble opinion, is Up-Town #1. Sure I could spend a lot more money on another VPN, but why? The problems here get sorted out and always are on target with solutions. Thanks Pearl, Olivia and Tech Support.
6 October 2024
Unprompted review
Reply from VirtualShield
Thank you so much for taking the time to leave such a wonderful review of our product! We are thrilled to hear that you had a great experience.
We value your business and are here for you anytime. If you ever have any questions, concerns, or if there's anything else we can assist you with, please don't hesitate to reach out to us at support@virtualshield.com.
Thank you again for your kind words and for being a valued customer. We look forward to serving you again in the future.
Sonia was very helpful & quickly walked…
Sonia was very helpful & quickly walked me though to get my VPN up & running. I really appreciated her excellent customer service!!! Give her a raise!!! 😊
4 October 2024
Unprompted review
Reply from VirtualShield
Thank you for taking the time to leave a review. We're thrilled to hear that our support team was able to assist you effectively.
Our staff takes great pride in helping our customers, and it's wonderful to know their efforts made a positive impact on your experience. We always aim to provide top-notch support, and your feedback lets us know we're on the right track.
If you ever need assistance in the future, please don't hesitate to reach out. We're always here to help!
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