My Bank flagged and shut down my card, for a double tap for my yearly renewal. After talking with the bank, I went to VirtualShield support page and Amanda was a big help to make the reinstatement pro... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Thank you to Tom and Henry who are amazing... I've been with Virtual Shield for about 5 years, amazing security features. Tom and Henry are so helpful, supportive and gracious - reaches out to me a... See more
Amanda is one savvy VirtualShield support. I initially contacted them to confirm an issue I had experienced a few days earlier. All was well, so Amanda offered to improve my service by lowering my c... See more
Company replied
I received an email that there was an updated anti-virus available to download and when I attempted to it was blocked. I was already running McAfee which I wasn't pleased with, so I deactivated it an... See more
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Company details
Written by the company
Browse the web with confidence and protect your online identity with VirtualShield. Our comprehensive solution includes VPN, identity protection, malware & antivirus protection, fast speeds, and anonymity for all-around security and privacy.
Contact info
United States
- support@virtualshield.com
- virtualshield.com
4.6
Excellent
171 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amanda was efficient and very thorough
Amanda was efficient and very thorough. She asked as many questions as necessary to get to the bottom of the issue I was experiencing with my VPN.
3 October 2024
Unprompted review
Reply from VirtualShield
Thank you for taking the time to leave a review. We're thrilled to hear that our support team was able to assist you effectively.
Our staff takes great pride in helping our customers, and it's wonderful to know their efforts made a positive impact on your experience. We always aim to provide top-notch support, and your feedback lets us know we're on the right track.
If you ever need assistance in the future, please don't hesitate to reach out. We're always here to help!
Slow
Had to request that they close my account on about 6 separate occasions before they actually did it.
1 October 2024
Unprompted review
Reply from VirtualShield
We are deeply sorry to hear about your unsatisfactory experience. We strive to provide the best possible experience for all our customers, and it's clear that we fell short in your case.
We would like to make things right. Please reach out to us at support@virtualshield.com so that we can discuss your concerns in more detail.
Your feedback is invaluable to us as it helps us improve our products and customer experience. Thank you for bringing this matter to our attention. We look forward to hearing from you and making things right.
Excellent Customer Service - Always
Whenever it 'seems' I am having a connection problem (sometimes I am), the wonderful support team responds quickly with steps to take to rectify the issue.
Customer service has always been an important factor for a business & nowadays it is vital.
Once you get used to having VS VPN, you feel uneasy if you need to get online w/o it due to some connection issue.
VS VPN gives you peace of mind in this crazy world.
30 September 2024
Unprompted review
Reply from VirtualShield
Thank you so much for taking the time to leave such a wonderful review of our product! We are thrilled to hear that you had a great experience.
We value your business and are here for you anytime. If you ever have any questions, concerns, or if there's anything else we can assist you with, please don't hesitate to reach out to us at support@virtualshield.com.
Thank you again for your kind words and for being a valued customer. We look forward to serving you again in the future.
I was having issues installing VS on a…
I was having issues installing VS on a new laptop, frustrated I reached out and Olivia helped me set everything up to it's proper order. I've been a subscriber for many years and very happy with VS.
Worth every penny..!
28 September 2024
Unprompted review
Reply from VirtualShield
Thank you so much for taking the time to leave such a wonderful review of our product! We are thrilled to hear that you had a great experience.
We value your business and are here for you anytime. If you ever have any questions, concerns, or if there's anything else we can assist you with, please don't hesitate to reach out to us at support@virtualshield.com.
Thank you again for your kind words and for being a valued customer. We look forward to serving you again in the future.
Immediate Resolution
Pearl addressed my question and the issue I was experiencing with my VPN immediately and it was quickly resolved with her instructions provided.
27 September 2024
Unprompted review
Reply from VirtualShield
Thank you for taking the time to leave a review. We're thrilled to hear that our support team was able to assist you effectively.
Our staff takes great pride in helping our customers, and it's wonderful to know their efforts made a positive impact on your experience. We always aim to provide top-notch support, and your feedback lets us know we're on the right track.
If you ever need assistance in the future, please don't hesitate to reach out. We're always here to help!
Problem resolved quickly
After I activated a 'ticket', it took a while for anyone to get back to me. However, once I received a response, the problem was resolved the same day. The Account Manager, Tom, was extremely helpful. He asked pertinent questions and resolved the problem promptly. I have used Virtual Shield for several years without a problem. I did not want to use any other VPN. Thanks for your help!
18 September 2024
Unprompted review
Reply from VirtualShield
Thank you for taking the time to leave a review. We're thrilled to hear that our support team was able to assist you effectively.
Our staff takes great pride in helping our customers, and it's wonderful to know their efforts made a positive impact on your experience. We always aim to provide top-notch support, and your feedback lets us know we're on the right track.
If you ever need assistance in the future, please don't hesitate to reach out. We're always here to help!
Upgrade Satisfaction
I just finished an upgrade to my existing plan. Pearl, the virtual assistant, was super helpful and answered all I needed to know to move forward with my upgrade. VS, you have a satisfied customer, and I am thankful having found your service via Dave Hodges (The Common Sense Show), Doug Hagmann (Intel Report), Mike Adams (Health Ranger) to name a few. Kudos to you all for the service you provide. Cheers!
26 September 2024
Unprompted review
Reply from VirtualShield
Thank you for taking the time to leave a review. We're thrilled to hear that our support team was able to assist you effectively.
Our staff takes great pride in helping our customers, and it's wonderful to know their efforts made a positive impact on your experience. We always aim to provide top-notch support, and your feedback lets us know we're on the right track.
If you ever need assistance in the future, please don't hesitate to reach out. We're always here to help!
Fernando was very helpful when I needed…
Fernando was very helpful when I needed to update my payment method. It Only took a few minutes. Great customer service and very polite! I love this product! Thank you so much!
25 September 2024
Unprompted review
Reply from VirtualShield
Thank you for taking the time to leave a review. We're thrilled to hear that our support team was able to assist you effectively.
Our staff takes great pride in helping our customers, and it's wonderful to know their efforts made a positive impact on your experience. We always aim to provide top-notch support, and your feedback lets us know we're on the right track.
If you ever need assistance in the future, please don't hesitate to reach out. We're always here to help!
Fernando is Super!
Fernando was quick and easily corrected the issue...very professional!
25 September 2024
Unprompted review
Reply from VirtualShield
Thank you for taking the time to leave a review. We're thrilled to hear that our support team was able to assist you effectively.
Our staff takes great pride in helping our customers, and it's wonderful to know their efforts made a positive impact on your experience. We always aim to provide top-notch support, and your feedback lets us know we're on the right track.
If you ever need assistance in the future, please don't hesitate to reach out. We're always here to help!
Pearl was a live online chat assistance…
Pearl was a live online chat assistance that was able to immediately resolve an issue updating my Virtual Shield.
(In fact, I have never had a bad experience with VS customer service, and Pearl maintains that high standard.)
24 September 2024
Unprompted review
Reply from VirtualShield
Thank you for taking the time to leave a review. We're thrilled to hear that our support team was able to assist you effectively.
Our staff takes great pride in helping our customers, and it's wonderful to know their efforts made a positive impact on your experience. We always aim to provide top-notch support, and your feedback lets us know we're on the right track.
If you ever need assistance in the future, please don't hesitate to reach out. We're always here to help!
Long-time user sends GRATITUDE!
I've been with Virtual Shield over five years, and what I must absolutely say is that its BEST FEATURE is not just its Tech Support (Tom from Level Two is THE BOMB!!!) but its TELEPHONIC Tech Support, which is EXTRAORDINARY!!!
A confirmed Luddite/ technomoron, there is nothing on Earth more comforting than having an IT GENIUS on the phone, not merely addressing and correcting a problem, but putting a frazzled, frustrated enduser into complete CALM with his phenomenally-comforting, soothing, upbeat, amazingly kind and patient delivery.
To watch this man work after he's taken control of my PC is cause for wonder and awe: never have I
received such assistance from a tech provider, and certainly never from previous VPN providers!
THANK YOU, Virtual Shield for having the MOST AMAZING Tech Angels and for offering TELEPHONIC support!!!
Just. Plain. WOW!!!
5 September 2024
Unprompted review
Reply from VirtualShield
Thank you for taking the time to leave a review. We're thrilled to hear that our support team was able to assist you effectively.
Our staff takes great pride in helping our customers, and it's wonderful to know their efforts made a positive impact on your experience. We always aim to provide top-notch support, and your feedback lets us know we're on the right track.
If you ever need assistance in the future, please don't hesitate to reach out. We're always here to help!
Thank you so much
Thank you so much for all of your great help! Tom did a great job of explaining what I needed to know. And Amanda took me straight to a resolution quickly! Each of their roles in solving my problems were so valuable! I so much appreciate them both! :)
18 September 2024
Unprompted review
Reply from VirtualShield
Thank you for taking the time to leave a review. We're thrilled to hear that our support team was able to assist you effectively.
Our staff takes great pride in helping our customers, and it's wonderful to know their efforts made a positive impact on your experience. We always aim to provide top-notch support, and your feedback lets us know we're on the right track.
If you ever need assistance in the future, please don't hesitate to reach out. We're always here to help!
Henry has been a trusted professional…
Henry has been a trusted professional and some one I consider a friend.
19 September 2024
Unprompted review
Reply from VirtualShield
Thank you for taking the time to leave a review. We're thrilled to hear that our support team was able to assist you effectively.
Our staff takes great pride in helping our customers, and it's wonderful to know their efforts made a positive impact on your experience. We always aim to provide top-notch support, and your feedback lets us know we're on the right track.
If you ever need assistance in the future, please don't hesitate to reach out. We're always here to help!
false subscription expired notice…
Had a false subscription expired notification. Chatted with Amanda with statement of issue and screen shot her a picture of my account info stating my auto renewal is are of 8/4 2026. Immediate response from her and challenge solved. Back up and running as a satisfied customer.
19 September 2024
Unprompted review
Reply from VirtualShield
Thank you for taking the time to leave a review. We're thrilled to hear that our support team was able to assist you effectively.
Our staff takes great pride in helping our customers, and it's wonderful to know their efforts made a positive impact on your experience. We always aim to provide top-notch support, and your feedback lets us know we're on the right track.
If you ever need assistance in the future, please don't hesitate to reach out. We're always here to help!
Had connection issues and had a quick…
Had connection issues and had a quick response and support from the VS team love your work
19 September 2024
Unprompted review
Reply from VirtualShield
Thank you for taking the time to leave a review. We're thrilled to hear that our support team was able to assist you effectively.
Our staff takes great pride in helping our customers, and it's wonderful to know their efforts made a positive impact on your experience. We always aim to provide top-notch support, and your feedback lets us know we're on the right track.
If you ever need assistance in the future, please don't hesitate to reach out. We're always here to help!
Amanda
Amanda, was very helpful. she explained everything I needed to do. She found a solution to my problem and now my Virtualshield is working great. She is a great asset to Virtualshield.
18 September 2024
Unprompted review
Reply from VirtualShield
Thank you for taking the time to leave a review. We're thrilled to hear that our support team was able to assist you effectively.
Our staff takes great pride in helping our customers, and it's wonderful to know their efforts made a positive impact on your experience. We always aim to provide top-notch support, and your feedback lets us know we're on the right track.
If you ever need assistance in the future, please don't hesitate to reach out. We're always here to help!
Prompt reply to assist on the problem…
Prompt reply to assist on the problem encountered by the user of VirtualShield. The problem was solved thru the suggestion of Olivia (Virtual Shield Support) and the link she provided.
17 September 2024
Unprompted review
Reply from VirtualShield
Thank you for taking the time to leave a review. We're thrilled to hear that our support team was able to assist you effectively.
Our staff takes great pride in helping our customers, and it's wonderful to know their efforts made a positive impact on your experience. We always aim to provide top-notch support, and your feedback lets us know we're on the right track.
If you ever need assistance in the future, please don't hesitate to reach out. We're always here to help!
VirtualShield support and service
I've been using VirtualShield for over a year. Any issues I've had have been quickly and efficiently resolved by the support staff, especially Tom. The friendly and quick service I've received is what sets companies apart from others, and is one of the keys to success for all businesses. As far as the VPN, I feel confident and protected wherever I go.
16 September 2024
Unprompted review
Reply from VirtualShield
Thank you so much for taking the time to leave such a wonderful review of our product! We are thrilled to hear that you had a great experience.
We value your business and are here for you anytime. If you ever have any questions, concerns, or if there's anything else we can assist you with, please don't hesitate to reach out to us at support@virtualshield.com.
Thank you again for your kind words and for being a valued customer. We look forward to serving you again in the future.
What made me give V/S a rating of 5 has very little to do with the product
What made me give V/S a rating of 5 has very little to do with the product, but a certain individual I deal with whenever I encounter problems with this product.
He's knowledgeable about the field & product, respectful in every way & is truely customer orienated.
As for the product, I would give it a rating of 2.5.
9 September 2024
Unprompted review
Reply from VirtualShield
Thank you for taking the time to leave a review. We're glad our support team was able to help you effectively.
We appreciate your feedback on the product - we know there's room for improvement, and your insights are valuable as we work to make things better. We've shared your comments with our product team.
If you need any more help or have other suggestions, please reach out. Your 100% satisfaction is our top priority.
Reply from VirtualShield
Thank you so much for taking the time to leave a review of our product!
We value your business and are here for you anytime. If you ever have any questions, concerns, or if there's anything else we can assist you with, please don't hesitate to reach out to us at support@virtualshield.com.
Thank you again for your kind words and for being a valued customer. We look forward to serving you again in the future.
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