Great and responsive service. Listened and reacted well. Only 4 star because wrong unit was shipped initially but corrected quickly!
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Company details
- #83 of 121 best companies in Garden Furniture Shop
- #165 of 222 best companies in Bedroom furniture shop
- #194 of 231 best companies in Homewares Shop
- #111 of 136 best companies in Kitchen supply shop
- #93 of 112 best companies in Living room shop
Written by the company
At VonHaus, we create designer furniture running the gamut of interior design, as well as DIY tools, eye-catching décor, and gardening essentials tailored to you. Our mission? To bring you cutting-edge collections for your home and garden at affordable prices. And we’re succeeding. With a 4.4* Trustpilot rating and coverage in publications from Real Homes to Cosmopolitan, our pioneering products speak for themselves. But that doesn’t stop our customers from sharing their favourite VonHaus finds across social media! And it’s little wonder, as all our products include a free 2-year warranty and flexible payment options, including Visa, Mastercard, Klarna, and PayPal. So, sit back, relax, and browse our complete collection today. We’ve carefully curated our categories to help you find exactly what you need, but don’t hesitate to reach out if you can’t find what you’re after – we’d love to help!
Contact info
6th Floor The Tower, Deva City Office Park, Trinity Way, M3 7BF, Manchester, United Kingdom
- support@vonhaus.com
- vonhaus.com
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Replied to 91% of negative reviews
Typically replies within 1 week
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Order and delivery fine
Order and delivery fine
The chairs I bought are weatherproof Nd dry quickly. After a shower of rain followed by sun one of the c h airs is showing rust marks . The paint on the steel is thin an coming off. I will now have to bring them in as every shower threatens not what I wanted to do

Reply from VonHaus
Excellent product and price.
Great product with a good variety of…
Great product with a good variety of spray options
Leaf blower/ vacuum
Excellent service from point of order to delivery.
Product very good for blowing but doesn't quite go low enough to pick up small pieces of leaves etc.
Seems to be well made
Seems to be well made , and the brush action although only used once has brought the grass up nicely. The only bad bit is the twig and general bits basket in the back is a mesh so very small bits seem to get thru it.
These Appliences are good quality and…
These Appliences are good quality and good price. Two year warranty is a good one for this purchase.
Delivery service was good as well.
Customer service is appalling..
Customer service is appalling..
Pay pal dealing with issues

Reply from VonHaus
Item has not arrived and is well…
Item has not arrived and is well overdue i want a full refund of all my money

Reply from VonHaus
Lovely parasol and stand
Lovely parasol and stand. Both excellent quality. They look expensive but they weren't . Very good quality.
Awaiting refund
My order was cancelled 10 days ago. As I cancelled it before it was delivered I expected my refund to be with me within a week but I’m still waiting. Very poor customer service

Reply from VonHaus
Good product
Good product, seems better quality than similar products on the market. Fair price and quick delivery.
I bought the sander from congas a s I…
I bought the sander from congas a s I thought the price point was good. It arrived when it should have but I haven’t got around to using it yet.
Hedge trimmer not arrived
Hedgetrimmer not arrived. I would love to write a good review about this item but since Von Haus have chosen to use Evri as their courier the original and now the replacement trimmers have gone 'missing' and have not been delivered. This is reflecting poorly on the brand.

Reply from VonHaus
Delivered as expected
Delivered as expected. Packaged great. Instructions clear, all in all a good experience.
Disappointed with the build quality on…
Disappointed with the build quality on this product.
Fold away garden table
First of all I love the garden table.
Sadly I ticked the next day delivery to get it before the bank holiday but it didn't arrive.
We had to wait for it until after the bank holiday.
Vonhaus should remove the next day delivery on their website to avoid dissapointment.
Haven’t actually used the electric fry…
Haven’t actually used the electric fry pan yet but the quality of the product is very good. Ordered on Thursday and received it the next day it had free delivery which was a bonus, would definitely use this company again.
Ordered said was dispatched money…
Ordered said was dispatched money taken, 8 days later nothing, contacted twice for an update still no acknowledgement or reply still waiting no idea where my order is or when will arrive. Again the money was taken please be careful using these the customer service is terrible I will not use again.

Reply from VonHaus
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