Great and responsive service. Listened and reacted well. Only 4 star because wrong unit was shipped initially but corrected quickly!
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Review summary
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I received my pole chainsaw in good time and it looks a sturdy piece of kit. But, there was no Allen key included, there should have been. It is advertised as being able to cut branches up to 14 feet... See more
The items were great. Packaging or maybe delivery was not so great. A metal bar was bent and one of the shelf boards was damaged on the corner and across the middle. I do not personally think it h... See more
Easy to order. I was skeptical about a vacuum at this price point, but the VonHaus is fantastic value for money. The suction is top-tier and it handles both carpets and hard floors with ease. It’s com... See more
Company details
- #83 of 121 best companies in Garden Furniture Shop
- #164 of 222 best companies in Bedroom furniture shop
- #193 of 231 best companies in Homewares Shop
- #111 of 136 best companies in Kitchen supply shop
- #93 of 112 best companies in Living room shop
Written by the company
At VonHaus, we create designer furniture running the gamut of interior design, as well as DIY tools, eye-catching décor, and gardening essentials tailored to you. Our mission? To bring you cutting-edge collections for your home and garden at affordable prices. And we’re succeeding. With a 4.4* Trustpilot rating and coverage in publications from Real Homes to Cosmopolitan, our pioneering products speak for themselves. But that doesn’t stop our customers from sharing their favourite VonHaus finds across social media! And it’s little wonder, as all our products include a free 2-year warranty and flexible payment options, including Visa, Mastercard, Klarna, and PayPal. So, sit back, relax, and browse our complete collection today. We’ve carefully curated our categories to help you find exactly what you need, but don’t hesitate to reach out if you can’t find what you’re after – we’d love to help!
Contact info
6th Floor The Tower, Deva City Office Park, Trinity Way, M3 7BF, Manchester, United Kingdom
- support@vonhaus.com
- vonhaus.com
4.3
Excellent
22K reviews
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This company invites their customers to review, whether positive or negative
Replied to 91% of negative reviews
Typically replies within 1 week
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Very upset tbh ordered 2 units one…
Very upset tbh ordered 2 units one arrived the second unit was not delivered!! Emailed them on Wednesday STILL have not received a response as to where the second item is. Very quick to take your money though 😡
It continues!!
They have now emailed me back to get me to check if it was left in a “safe place” unsure what they are not grasping about I have received one item not the other. FYI I ordered my items to my office address which is a firm of solicitors.
6 May 2026
Unprompted review
Reply from VonHaus
Hi Jessica,
Thanks for your feedback – we’re sorry to hear both about the issue and your experience with customer service. We’ve reached out via Trustpilot for your details so we can look into this further and put things right.
Best wishes,
Vonhaus
Ordered two anti gravity garden chairs
Ordered two anti gravity garden chairs. Arrived with damage to one of the canopies and the other chair would not recline easily without manually moving it. Messaged "customer service" about fauly chairs...no response. Tried the online chat, told response within 48 hours and still no response...I'd avoid as we have two chairs which are not good value for money. One is unusable as in doesn't do what we brought it to do and the other has damage so will probably end up rusting sooner rather than later! Very disappointed!
UPDATE: Following the reply from supplier, we are still trying to sort out a refund although they want to charge us £6.99 to return! 48 hours later and we're still awaiting a reply. This has been ongoing for a week now and we're still no closer to a full refund for faulty products. When querying the £6.99 charge, we received a reply "confirming our original order had been delivered" and nothing regarding our query.
9 May 2026
Unprompted review
Reply from VonHaus
Hi Sarah,
Thanks for your review – we’re sorry to hear this hasn’t met expectations. We’ve sent you a request via Trustpilot for your order/contact details so we can investigate and work towards a resolution for you.
Update: Thanks for providing your order details. We can confirm a refund is in progress and will be processed soon. Thank you for your patience while we get this resolved.
Best wishes,
Vonhaus
Great service
Great service. Easy to order. Item delivered quickly, well packaged, no problems
24 March 2026
Great product very good quality the…
Great product very good quality the tiller works a lot better than I expected. Delivery was great.
29 April 2026
WOW. What a machine.
WOW! What a machine, very impressed. It appear to be well made, hopefully it will be trouble free. Used for the first time yesterday, 8th May 26, using the Tine Rotor. The Start/Stop idea is a piece of cake to operate, as so is those over centre handle locks when putting away.
Set at the second to highest setting, it dragged out the dead grass & moss as it should, again impressed. The one star fail, is that collection box. On the first pass the debris was falling out! This was due to having a shiny smooth base in the box, so it was always going to slide out. Secondly, the box angle is all wrong. This I remedied by setting the ironwork as so it resulted in a slight downward attitude , it worked wonders after that. This area of the machine is it's only weakness.
21 April 2026
10 days after placing my order for a…
10 days after placing my order for a lawnmower and I still have not received it! Evri keep cancelling the delivery saying item is too big.
I have requested a refund but had no response so I am now going through PayPal. Evri are the worst courier around and shod not be used by any business that wants to keep their customers.
28 April 2026
Reply from VonHaus
Hi Kirk,
We’re sorry for the delivery issues and frustration caused.
The order is currently being returned to us, and a full refund will be processed as soon as it is received.
Best wishes,
Vonhaus
Great piece of kit at a good price.
28 April 2026
Good quality tv wall bracket at good…
Good quality tv wall bracket at good price and quick delivery
21 April 2026
Bought an expanding garden hose
Bought an expanding garden hose. Excellent quality, exactly what I wanted. Very pleased with it.
28 April 2026
Easy to order online no fuss eg having…
Easy to order online no fuss eg having to register product online for warranty and simple payment method
28 April 2026
I ordered the Von haus Tiller on 1st…
I ordered the Von haus Tiller on 1st may. I received an email on 4th may saying its on its way. Still waiting for my order to be delivered. Ive checked Evri Tracking and it says they still waiting for the parcel. Friday 8th may and Tracking still waiting for the parcel. Still waiting for response from customer service on 5th may
8 May 2026
Unprompted review
Reply from VonHaus
Hi Paul,
Thanks for your feedback – we’re sorry to hear about your experience. We’ve sent a request via Trustpilot for your order/contact details so we can investigate this further.
Update: A full refund was processed yesterday, and this should be with you shortly depending on your bank’s processing times. If you need anything further, please don’t hesitate to get in touch.
Best wishes,
Vonhaus
Ordered product through B&Q and no-one seems to know where it is
Ordered a product through B&Q on bank holiday Monday and got an EVRI tracking number very quickly. Since then the EVRI tracking has not changed and EVRI claim they have not yet received the item. I have emailed vonhaus twice and B&Q has also emailed them. No response from vonhaus so far. Vonhaus comms are not good.. Will not buy from them again. Rubbish customer service experience.
Update. Vonhaus requested additional info from me via B&Q website and trustpilot. I provided this information very quickly. However, von haus has not yet despatched the item, nor have they given me any indication of whether / when they are likely to send it. Seems like it's not just their comms that are poor but also the overall operations at the company. B&Q beware - von haus are making you look really bad. So, von haus: you need to send this item to me, next day delivery. I don't care what has been a challenge in your systems, that's your problem. Just send the product I've paid for.
8 May 2026
Unprompted review
Reply from VonHaus
Hi there,
Thanks for your feedback – we’re sorry to hear about your experience. We’ve reached out via Trustpilot to request a few more details (like your order number) so we can investigate this further and get it sorted for you.
Update: Thanks for froviding your order details. Your query is with our support team and will be responded to as soon as possible so we can get this resolved for you.
Best wishes,
Vonahus
Great tiller and delivery
27 April 2026
Reply from VonHaus
Hi Martin,
Thanks for your review – we’re really sorry to hear this, as that’s not the quality we expect from our products.
This sounds like something our customer support team would be able to help with, especially as it may be covered under warranty. Please do get in touch with them with your order details so they can look into this and get it resolved for you as quickly as possible.
Best Wishes,
Vonhaus
Totally great !
27 April 2026
failed to deliver the orders on time
failed to deliver the orders on time. Delivered wrong item. Slow response.
28 April 2026
Reply from VonHaus
Hi Ben,
We’re sorry to hear about the issues with your order and the delay in communication.
We sent return instructions on 7th May and are currently awaiting your response so we can proceed with resolving this for you. Please do check your junk/spam folder in case the email has landed there. If you’re unable to locate it, feel free to get back in touch and we’ll resend it.
Best wishes,
Vonhaus
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