Love using wag! To earn extra income, but to prevent possible scams I would feel way more safer with doing meet and greets to see if my client is a good potential fit and building a more trustworthy s... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’ve been using wag for years. I’ve my had issues with one or two walkers. I am very happy with the service and glad I can use it whenever I need. One thing I wish they’d change is allowing pet parent... See more
Company replied
Wag! has been a lifesaver. If I didn't have providers, I would be "dog gone tired" because I have to run home on my lunch and take Phoenix out for only 15 min then I have to put her back in her crate... See more
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This is my second pet specialist from Wag!! They are special people servicing us while on vacation or other important business! The only snag was their app. But their behind the scenes employees imm... See more
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Company details
About Wag!
Written by the company
Wag! is the #1 app for Pet Parents that connects you with a trusted Pet Caregiver. Whether you're
looking for daily walks, planning a trip, stuck at work, or want your best friend to have some company we
can help when and wherever you need!
Every Pet Caregiver passes an enhanced background check,
our services are insured, and support is standing by around the clock.
We've thought of
everything, so you don't have to. From GPS-tracked walks and customized lockboxes, to easy booking on
the Wag! app, we make your life easier at every step.
Wag! has a trusted record of experience
with over 10M pet care services across 4,600 cities and counting. More than 150,000 Pet Caregivers
nationwide are dog people, and it shows.
Services
Walk
Drop-In
Sitting
Boarding
Training
Health
Book a service
Learn more
Contact info
United States
- (628) 400-4426
- wagwalking.com
3.9
Great
6k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
So far my experience with this company…
So far my experience with this company sucks they left my dog hungry all day long was late showing up to walk him didn't read the instructions maybe I'll have better luck with Rover
16 March 2026
Reply from Wag!
West, we’re very sorry to hear about this and appreciate you sharing your concerns. We understand how important it is that Caregivers arrive on time and that all care instructions are followed—especially when it comes to feeding.
If you’ve already been in touch with our Support Team about this booking, please refer back to your email communications so we can continue assisting. If you haven’t reached out yet, please connect with us via the virtual chat at support.wagwalking.com so our team can review what happened and ensure your concerns are properly addressed.
Thank you
DO NOT USE - Read entirety
SO new to this but needed a sitter for our dog. Had to sisgn up and put in payment information first. then put in dates with more information explaining what we needed over a three day period we are going away and need help. I had picked will pick person myself. THey came up with several people but it was obvious that the app did not explain all needed. I closed it and then today got confirmations on the three days for only partial of what we requested. Had to download phone app.... could not speak with anyone about a $1.00 hold on account and had to go further to cancel each day separately which it stated was confirmed and that they would arrive on those days for only an 800 am walk and not everything we stated needed. I had to delete the account and would NEVER recommend an app that AUTOMATICally books appointments on an inquiry ONLY! No customer support to get things straightened out is a no go sign of a loser/ fraud type of company. STAY AWAY
30 March 2026
Unprompted review
Reply from Wag!
Richard, we’re sorry to hear this was such a frustrating experience and appreciate you taking the time to share these details. We understand how important it is for booking and service details to be clear—especially when you’re trying to coordinate care for a trip.
If you’ve already been in touch with our team, please refer back to your existing email communications so we can continue assisting you. If you still have questions about the $1 temporary authorization hold or about the service options available, our team can review the specifics of your request and help clarify what occurred. You can reconnect with us anytime via the virtual chat at support.wagwalking.com.
Thank you for taking the time to share your experience.
Caregivers are good, customer service, meh
The Pet walkers I'm working with are great. The app is glitchy and inconsistent in being helpful. Customer service is a bunch of virtual instructions that are frustrating when trying to do basic things.
31 March 2026
Reply from Wag!
Hi Annie, thank you for sharing your thoughtful feedback. We're glad to hear that you’ve had positive experiences with the caregivers you’ve connected with for pet care services. However, we’re sorry to hear about your experience with the Wag! app not being smooth to use; that is not the experience we want for our customers.
We understand that the virtual chat can be frustrating and isn't ideal for everyone. While our Wag! Support team is accessible via the virtual chat, we strive to quickly provide answers from our help center to streamline the process.
Your input is important and highly valued. We're committed to improving both app functionality and the support experience. We hope to restore your trust by showing that we're here for you when you need us (humans included) and that we’re striving to improve.
Thank you for taking the time to provide us with your valuable feedback.
Katie was absolutely wonderful with my…
Katie was absolutely wonderful with my dog! They had a great walk and I got a couple of videos along the way. Katie is a very nice person and I'd love to have her walk my dog again very soon.
28 March 2026
Reply from Wag!
Hi Patricia, thank you for your glowing review! We're thrilled to hear that Katie provided an exceptional experience for both you and your dog! It’s fantastic that you enjoyed the videos and that your pup loved their walk. Be sure to add Katie to your Preferred Caregivers (tap the heart next to her profile) to easily rebook with her next time.
Thank you for choosing Wag! for your dog’s care. We look forward to providing you both with great service in the future!
We have been using Wag for a few months…
We have been using Wag for a few months now. I have tried several walkers and all have been good. However Terry is GREAT
24 March 2026
Reply from Wag!
Hi Betty, thank you for your fantastic review! We’re thrilled to hear that you've had good experiences with all your walkers, and we're especially delighted to know that Terry has gone above and beyond in their care for your pup. It's feedback like yours that helps us recognize the outstanding efforts of caregivers.
We appreciate having you as part of the Wag! community and look forward to continuing to provide you and your pet with excellent service!
This was our first time using Wag
This was our first time using Wag. We needed a pet sitter to stay with our special needs dog in our hotel room while we attended a wedding. It worked out great, thanks to Wag!
6 March 2026
Reply from Wag!
Hi Claire, thank you for your 5-star review! We’re delighted to hear that your first experience with Wag! went smoothly and that your sitter provided your dog with the extra care and attention they needed. We hope it gave you peace of mind to fully enjoy the wedding! It’s wonderful to know we could assist during such an important event.
We look forward to helping with your pet care needs in the future!
Super simple process
Super simple process, pup always returns tired and happy. Every walker has been kinda and cheerful. It really is a lifesaver as I'm a bit on the disabled side, but my dog is not! :)
19 March 2026
Reply from Wag!
Hi Scott, thank you for your wonderful review! We're thrilled that you've found it easy to book a service using the Wag! app and that your pup returns tired and happy each time! It's heartening to know that the walkers you’ve connected with have made a positive difference in your life.
We’re honored to be there for you when you and your dog need it. We hope to continue being a helpful resource and to provide you both with great service!
Wag is so important to pet owners
Wag is so important to pet owners. They collect a group of people you can trust with our pets
27 March 2026
Reply from Wag!
Hi Kathy, thank you for your fantastic review! We’re delighted to hear how invaluable you find Wag! for connecting you with a network of vetted Pet Caregivers you trust with your pets.
We’re grateful to have you as part of the Wag! community. Thank you for choosing us to help care for your pets!
Huck’s walk.
Great walker. Wag is very efficient in scheduling walkers and monitoring progress. Have been very pleased with service.
27 March 2026
Reply from Wag!
Hi Emma, thank you for your kind review. We're delighted to hear about your great experience with your walker, and we hope Huck is looking forward to his next walk! We’re thrilled that you found the app scheduling easy to use and appreciated the live service updates.
We’re grateful to have you in the Wag! community and look forward to continuing to provide great service for you and Huck!
Reply from Wag!
Thank you for your great review, Desiree! We’re so happy to hear you’ve found Wag! easy to use and that you’ve found a great match with your Caregiver, Sydney. We love hearing when pups bond with their Caregiver—it’s one of the best signs of a great fit.
We appreciate you choosing Wag! and look forward to continuing to support you and your pups!
Literally the Worst App in History
I am 80 yeas old. I have used thousands of Apps in my life starting back when Computers were a novelty. I have come across many many ill designed and non intuitive websites/apps etc. I am not using hyperbole and I am not exaggerating when I say that Wag's App is the absolute worst App I have ever come across. That a company so dependent on an App for their business would have such a screwed up, impossible to navigate, confusing, site is almost incomprehensible to me.
19 March 2026
Unprompted review
Reply from Wag!
Alan, we’re sorry to hear how frustrating your experience has been, and we appreciate you taking the time to share this feedback. You’re absolutely right that the app should feel clear, intuitive, and easy to navigate.
If you’ve already reached out to our Support Team, please refer back to your email communications so we can continue assisting. If not, please connect with us via the virtual chat at support.wagwalking.com so our team can better understand what you’re seeing in the app and help clarify what’s happening. We also share this kind of feedback with our team as we continue improving the overall experience.
Thank you again for sharing your feedback.
The best
The best. Lots of communication and my two pups were so happy when I got home.
25 February 2026
Reply from Wag!
Thank you for your review, Helen! We’re so glad to hear the Wag! app made it easy to communicate with your Caregiver throughout your booking, and that you returned to two happy pups—wagging tails are one of our favorite compliments!
We appreciate you choosing Wag! and look forward to continuing to support you and your pups.
My fur baby loves Janine
My fur baby loves Janine! Shes very sweet and communicative. Arrives on time! We appreciate Janine!
25 February 2026
Reply from Wag!
Thank you for your wonderful review, Kristie! We’re so happy to hear your fur baby loves Janine and that she’s been sweet, communicative, and punctual.
We appreciate you choosing Wag! to help connect you with a great Caregiver, and we look forward to continuing to support you both!
Walkers follow instructions
Walkers follow instructions. Most are very dependable. If one cancels wag works to find another one
25 February 2026
Reply from Wag!
Thank you for your review, Nathalie! We’re glad you’ve had a positive experience using the Wag! app and that you’ve found it helpful that we work to connect you with another Caregiver if a cancellation comes up. We know last-minute schedule changes can happen, and we’re here to help you get the care your pup needs.
If you ever need assistance, our Support Team is here to help via the virtual chat at support.wagwalking.com. We look forward to continuing to support you with your pet care needs!
Terrible
Terrible! App automatically selected and booked a sitter for me. Cant talk with the sitters unless you book or pay a fee. don't get to choose or select the sitter, just sit and wait until one within 20 miles says yes? also how do you check compatibility. very bad experience. also not an intuitive app at all. Give your CC info to set up an account and then just book someone you didn't select?
13 March 2026
Unprompted review
Reply from Wag!
Joe, we’re sorry to hear you had such a frustrating experience, and we appreciate you sharing this feedback. We understand how important it is to feel in control of who you’re booking with and to have a clear, intuitive experience in the app.
If you’ve already reached out to our Support Team, please refer back to your email communications so we can continue assisting. If not, please connect with us via the virtual chat at support.wagwalking.com so our team can review what happened and help clarify any questions you have.
Thank you for taking the time to reach out—your feedback helps us improve.
False advertising and will not cover…
False advertising and will not cover your damages when one of their “caretakers” trash your house and don’t feed your dogs or even take them out to use the bathroom… do not use them
13 March 2026
Unprompted review
Reply from Wag!
KD, we’re very sorry to hear about this and appreciate you sharing your concerns. We take reports involving pet care and home-related issues seriously, and our Safety & Compliance team reviews any incidents that are brought to our attention.
If this was from a recent booking and you’ve already reached out, please refer back to your email communications so we can continue assisting you. If you haven’t contacted us yet, please connect with our team via the virtual chat at support.wagwalking.com so we can look into this further.
Thank you
My puppy Charlie loves Kathrine and WAG
Wag brought us in touch with a wonderful walker by the name of Kathrine.
I use this service for my 10 month old Cavalier King Charles Spaniel, Charlie, 3 times a week when he comes to my office.
Kathrine is kind, trustworthy and Charlie absolutely loves her.
I have had nothing but a great experience with Wag and our new friend Kathrine.
16 February 2026
Reply from Wag!
Thank you for the wonderful review, Scott! We’re so happy to hear Charlie loves Kathrine and that you’ve had such a great experience using Wag!. We appreciate you trusting Wag! to help make Charlie’s days at the office a little easier, and we look forward to continuing to support you both!
Definitely a great app!!
1000% would recommend WAG to anyone and everyone. It’s great way to make some side money while also getting to hang out with some cool pets. It’s easy to use and a very straightforward app. I’ve been using it for a couple years now on and off and will definitely continue to do so.
11 March 2026
Unprompted review
Reply from Wag!
Thank you for your fantastic feedback, Michael! We're thrilled to hear how much you enjoy using the Wag! app as a way to earn extra income and spend time with awesome pets. It’s great to know you find the platform easy to use and straightforward. We appreciate your recommendation and are glad to have you as part of the Wag! community. We look forward to supporting you for many more years to come!
This company avoids responsibility when
This company avoids responsibility when sitters abuse animals
26 December 2025
Unprompted review
Reply from Wag!
Ahmad, we take any report of animal abuse or misconduct extremely seriously, and the safety and well-being of pets in our community is our top priority. If you have witnessed or experienced this firsthand, we urge you to contact local authorities immediately.
Please also reach out to us directly at support.wagwalking.com via the virtual chat to connect with our Safety & Compliance Team for investigation. We are committed to fully investigating all reports and supporting pet safety in every way we can.
I love Wag
I love Wag. The walkers are so friendly and very professional. They offer great services for all of your dog needs. It is really convenient being able to schedule or book a last minute walk and the customer service is spectacular.
9 March 2026
Unprompted review
Reply from Wag!
Thank you for your wonderful feedback! We're delighted to hear that you've enjoyed connecting with friendly, professional caregivers on Wag! and that the platform makes it easy and convenient to meet all your dog's needs, even for last-minute walks. We’re also glad to hear you’ve had a great experience with our customer service team. We look forward to continuing to support you and your pup!
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