Warrenty solutions since joining them over 1.5 years have been absolutely fantastic. There professionalism and understanding on all my issues I’ve faced with my work van have been outstanding 10/10 my... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Recieved a call from then after buying a car with their warranty. Tate from customer services was incredibly polite and helpful with the questions he asked and the answers he provided for mine. The wa... See more
Company replied
Spoke with Paul S this morning, very helpful polite, efficient. Was resolved in 5 minutes and was very easy process. I deal with a lot of warranties who make it difficult, this one was so refreshi... See more
Company replied
Being a car dealer of 60 years we have seen many warranty companies and area managers. I was with a competitor of WSG and had a great relationship with the area manager of the competitor. Jack Holden... See more
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Company details
About Warranty Solutions Group Ltd
Written by the company
Welcome to the official Trustpilot page for Warranty Solutions Group Ltd and our other companies: MotorGuard Warranties Ltd, Freedom Warranties Ltd, Freedom Warranty Ltd and Warranty Professionals Ltd.
WSG offer the UK's highest levels of warranty cover for used cars, vans, HGV's, motorhomes and motorcycles. Our warranties pay for the cost of repairing or replacing thousands of mechanical, electrical and electronic parts & faults – including many normally excluded by other providers!
Our mission is not to be the biggest, but the best automotive warranty company - and we want all of our customers to have the brilliant experience they deserve.
If we've fallen short for any reason, please give us the chance to investigate and put things right before posting a bad review by emailing hello@wsgwarranties.co.uk.
WSG offer the UK's highest levels of warranty cover for used cars, vans, HGV's, motorhomes and motorcycles. Our warranties pay for the cost of repairing or replacing thousands of mechanical, electrical and electronic parts & faults – including many normally excluded by other providers!
Our mission is not to be the biggest, but the best automotive warranty company - and we want all of our customers to have the brilliant experience they deserve.
If we've fallen short for any reason, please give us the chance to investigate and put things right before posting a bad review by emailing hello@wsgwarranties.co.uk.
Contact info
The Gatehouse Gatehouse Way , HP19 8DB, Aylesbury, Bucks, United Kingdom
- 0800 060 8610
- hello@wsgwarranties.co.uk
- warrantysolutionsgroup.co.uk
4.7
Excellent
2k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Mark was very polite and efficient.
12 October 2026
Unprompted review
Fantastic customer service
I had the pleasure of setting up my account with Ashley B. He was great at explaining everything to me slowly for my full understanding and answering all my questions. A great example of what customer service really is!!
12 October 2026
Unprompted review
I received a call from warranty…
I received a call from warranty solutions today and the gentleman on the other hand introduced himself as Martin and asked if I had received my documents he was very helpful and polite also gave me options to revive a call at the end of my 12 months to extend by warranty
12 October 2026
Unprompted review
Been with this company for a few years…
Been with this company for a few years now and they have been great. Spoke to Mark on the phone today and everything was so easy.
12 October 2026
Unprompted review
Mark was really helpful and super…
Mark was really helpful and super lovely!!
9 October 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your feedback!
We’re pleased to hear that Mark was helpful and made your experience a positive one.
We’ll be sure to pass your kind words on to him.
Thank you for taking the time to share your experience!
Best Wishes,
Customer Care
Dealt with Paul K made it an easy and…
Dealt with Paul K made it an easy and stress free process highly recommend
9 October 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your feedback Mike!
We’re pleased to hear that Paul made the process easy and stress-free for you.
We really appreciate your recommendation and will be sure to pass your lovely comments on to Paul.
Thank you for choosing WSG!
Best Wishes,
Customer Care
Mark was Great!!
Mark was great! In a mix of professionalism and friendliness, explained what I should expect from the policy. I definitely recommend their services.
9 October 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your feedback!
We’re pleased to hear that Mark provided such a professional and friendly service, clearly explaining what to expect from your policy.
We really appreciate your recommendation and will be sure to share your kind words with Mark.
Thank you for choosing WSG!
Best Wishes,
Customer Care
Received a call from Mark relating to…
Received a call from Mark relating to extended warranty.
Found him friendly, knowledgeable and helpful.
Was pleasure speaking with him.
8 October 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your feedback Barry & Christine!
We’re pleased to hear that Mark provided you with a friendly, knowledgeable, and helpful service when discussing your extended warranty.
Thank you for taking the time to share your experience!
Best Wishes,
Customer Care
Got my car warranty here
Got my car warranty here, got my documents quick and a welcome call from Mark explaining the process of i need to use them.
So far happy with them.
8 October 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for taking the time to leave us such a positive review John!
We’re pleased to hear that you received your documents promptly and that Mark was able to give you a helpful welcome call and explain the process clearly.
It’s great to know you’re happy with our service so far, and we look forward to supporting you whenever you need us!
Best Wishes,
Customer Care
Mark was very polite and professional.
Mark was very polite and professional.
7 October 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your feedback David!
We’re pleased to hear that Mark was polite and professional throughout your experience.
Thank you for choosing WSG!
Best Wishes,
Customer Care
Reply from Warranty Solutions Group Ltd
Thank you for your feedback!
We’re pleased to hear you found our service pleasant and polite.
We really appreciate you taking the time to share your experience!
Best Wishes,
Customer Care
It was a great experience with the help…
It was a great experience with the help of a great staff called Hassan. He’s so polite, friendly and professional. When i first raised my issue the first two staff members I spoke with made me got frustrated until spoke with Hassan, he was so polite,
Professional, patient and friendly. He was able to helped with the claim.
6 October 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your feedback David!
We’re pleased to hear that Hassan was able to turn your experience around and provide the patient, friendly and professional support you needed.
It’s great to know he was able to assist with your claim and resolve the issue for you.
We’ll be sure to pass your kind words on to Hassan.
Thank you for taking the time to share your experience!
Best Wishes,
Customer Care
Warranty Onboarding Call
Just had a call after recently purchasing my new car. Mark who I spoke with was incredibly helpful in getting my account set up and gathering an understanding of the warranty. He was Extremely professional and gave very polite customer service which is all you could ask for!
7 October 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your feedback Toby!
We’re delighted to hear that Mark was incredibly helpful in getting your account set up and explaining your warranty.
It’s great to know that you found him professional, polite, and informative throughout the call.
Thank you for choosing WSG!
Best Wishes,
Customer Care
Lovely customer service from Mark…
Lovely customer service from Mark across the pond in Northern Island absolutely amazing 5 star service explained everything thoroughly give some fantastic advice. Can't thank him enough for a warm friendly welcome :) exceptional customer service great guy!
7 October 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you so much for your feedback Genna!
We’re thrilled to hear that Mark provided such exceptional service and took the time to explain everything thoroughly and offer helpful advice.
It’s fantastic to know he made you feel so welcome and well looked after.
Thank you for the 5-star review!
Best Wishes,
Customer Care
Spoke with Mark who was helpful and…
Spoke with Mark who was helpful and able to answer my query. The service was straightforward to access. No long queues on the phone and no being passed around the houses.
5 October 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your feedback!
We’re pleased to hear that Mark was helpful and able to answer your query, and that you found the service straightforward and easy to access.
It’s especially good to know you experienced no long waits or unnecessary transfers.
We really appreciate you taking the time to share your experience!
Best Wishes,
Customer Care
Great customer service
Kirston was extremely friendly, helpful and went above and beyond to help me resolve my situation.
6 October 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your review Laura!
We’re pleased to hear that Kirston was friendly, helpful, and went above and beyond to assist you.
We’ll be sure to share your lovely feedback with Kirston—it’s greatly appreciated!
Best Wishes,
Customer Care
Thank you Mark the welcome call and…
Thank you Mark the welcome call and being patient to my bad hearing. Great service.
6 October 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your feedback Agnes!
We’re pleased to hear that Mark provided you with a welcoming and patient service.
We’ll be sure to pass your kind comments on to him.
We really appreciate you taking the time to share your experience and are pleased that you were happy with the service!
Best Wishes,
Customer Care
When purchasing my extended warranty I…
When purchasing my extended warranty I had my documents emailed to me the same day, I also had a call from Mark from the warranty team who was very helpful on explaining how it all works, he was very polite and answered any questions I have, I feel very pleased with the service I have and received so far, definitely recommend warranty solutions to anyone who would like just that extra piece of mind the vehicle is covered it things go wrong.
2 October 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your feedback and recommendation Ben!
We’re thrilled to hear that you received your documents promptly and that Mark was able to clearly explain your extended warranty and answer all your questions.
It’s great to know you’re pleased with the service you’ve received so far and that your warranty is providing you with that extra peace of mind.
Thank you for choosing Warranty Solutions Group!
Best Wishes,
Customer Care
Waste of money
Please be careful when thinking of taking out a WSG warranty, paid £1400 for a 12 months policy, car went in for a major service, needed some repairs at the same time for inoperable items, WSG wouldn’t cover the cost of OEM parts, only cover the cost of cheap aftermarket parts at a fraction of the cost, offering £160 against a £5863 repair bill
28 August 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Hi Paul,
Thank you for taking the time to leave your review.
We are sorry to read of your disappointment with the outcome of your recent claim.
All claims submitted to WSG are assessed in accordance with the terms and conditions of the warranty plan purchased and the specific faults or concerns presented.
In relation to your recent repairs, our Claims Engineer reviewed the estimate provided against the cover available under the Silver Plan. The warranty booklet sets out the specific mechanical, electrical and electronic components listed by the plan, together with the applicable definitions, claim conditions and Part, fault and repair exclusions.
Under the definition of the warranty, a mechanical claim relates to the sudden and unexpected breakage or complete failure of a listed mechanical component that causes it to stop functioning. Similarly, an electrical or electronic failure relates to the total failure of a listed component causing it to stop working completely.
Unfortunately, we are unable to contribute towards components that are not listed for cover under the Silver Plan, or where replacement is required due to circumstances specifically excluded by the warranty.
These exclusions include wear and tear, rubber/perishable items and corrosion.
Full details of the Parts listed and applicable exclusions can be found within the warranty booklet, including the exclusions detailed on page 10.
We did, however, review and accept the claims for the thermostat and left-hand front radiator.
In respect of an accepted claim, WSG reserves the right to nominate the supplier of replacement parts and will meet its liability for the cost of those parts in accordance with the warranty terms.
We fully respect your choice should you prefer genuine manufacturer parts to be fitted; however, our contribution remains subject to the liability provided under the warranty.
We appreciate that this was not the outcome you had hoped for and understand your frustration.
Please accept our apologies that we were unable to meet your expectations on this occasion.
However, to ensure that all customers and claims are treated fairly and consistently, we are required to apply the terms and conditions of the warranty as written.
For this reason, we were unable to accept costs relating to components that were not covered by the Silver Plan or costs above our liability where WSG is entitled to nominate the supplier of replacement parts.
Kind Regards,
Customer Care
The telephone call was very useful
The telephone call was very useful. Mark was polite and informative .
5 October 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your feedback Mark!
We’re pleased to hear that you found the telephone call useful and that Mark was polite and informative.
Thank you for taking the time to share your experience!
Best Wishes,
Customer Care
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