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Review summary

Created with AI, based on recent reviews

Considering 36 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their effectiveness and quality, often highlighting pleasant scents and efficient cleaning. Many appreciate the eco-friendly aspects, such as plastic-free packaging and natural ingredients, which contribute to a healthier home environment. However, some people mentioned that the product strength was quite weak, particularly in hard water areas, which affected the cleaning results. A few other people also felt that the quality of some items was not up to par, leading to dissatisfaction.

What people talk about most

Product

Reviewers highlight positive aspects of product quality. Customers praise the effectiveness of the cleaning... See more

Quality

People report positive experiences with quality. Customers consistently praise the effectiveness of the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I love their products, especially the multi cleaner and bathroom cleaner. They smell lovely and fresh, and I like that refills are packed in small paper pouches so saving on postage and plastic bottl... See more

Company replied

Rated 5 out of 5 stars

I have been using laundry sheets for some time now when I am travelling and self catering. They are almost weightless so flying is no problem. They take up barely any space, they dissolve well. They r... See more

Company replied

Rated 5 out of 5 stars

Everything smells gorgeous especially the multi purpose cleaner and the floor cleaner. The sponges are a revelation. I live in a hard water area though which means filling the refills with this so do... See more


Company details

  1. #41 of 57 best companies in Cleaning products supplier

Written by the company

Spruce Refillable Cleaning Products: Non-toxic and planet-friendly


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

341 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great eco-friendly cleaning products & they smell great.

I ordered The Spray Set and I'm very happy with how well the products work, how lovely they smell - especially the geranium all-purpose spray and how beautifully designed the refillable bottles are. I'll be buying the laundry sheets next.

My only request would be for Spruce to develop some geranium-scented dryer sheets, or laundry spray.

20 September 2023
Rated 4 out of 5 stars

I love the products

I love the products. They're so good, clean well, smell delicious and don't agitate.
However, 4 stars only as they promised to send new washing sheets last month, so I preorded, money was taken and nearly a month later, no sign of those. I've emailed them and no reply. That's just not right and I wouldn't expect it from a company like this. As much as I love them and want to support them I'm very disappointed.

4 September 2023
Rated 5 out of 5 stars

Smelt lush

Smelt lush but doesn't last. it definitely done the job on my floors and I felt better as it's better for me , my family and the environment. Arrived swiftly and packed well

30 August 2023
Rated 5 out of 5 stars

Totally recommended

Totally recommended.
Ideal aluminium spray cans came in starter kit. Nice colour co-ordination. The refill sachets (just add water) will be sent regularly. Loved the cellulose sponges. Another similar company gives refillable plastic, so i was just really happy to go aluminium. My bathroom is now plastic free!! The floor detergents a dream.

1 September 2023
Rated 4 out of 5 stars

I love it

I love it. Love how easy it is to use and the smell is very subtle but noticeable. Just my opinion but if using the floor cleaner it seems to take a lot longer to dry. Other than that totally recommend everything 👌 💕

15 August 2023
Rated 5 out of 5 stars

So happy with Spruce cleaning products

So happy with Spruce cleaning products! I do not want to use dangerous, toxic products that contribute to the environmental crisis and these are the perfect solution. They really work, smell delicious and fresh, and look lovely. I also love having a simplified cleaning process now with just a few sprays and a floor cleaner. Would love them to do a loo cleaner, laundry wash, and washing up liquid too!

1 August 2023
Rated 1 out of 5 stars

Took ages to arrive

Took ages to arrive. One of the bottle sprayers doesn't work. Unfortunately not that long lasting a smell, I like to smell scent of cleaning product for a while after and went away nearly straight away.

29 July 2023
Spruce  logo

Reply from Spruce

Hi Lynne, we're very sorry to hear about this. We have emailed you so we can send you a replacement for the faulty spray top and help sort out any other issues. Kind regards.

Rated 5 out of 5 stars

Spruce bottles

Really pleased with Spruce, the bottles are exactly what I needed and I love the colours
Couldn’t decide between 4 or 5 star rating, the communication was quick and easy, cardboard type packaging was excellent but delivery was very slow (one item had been on pre-order so that’s ok)
I haven’t worked out how to order a spare bottle without the cleaning product but I’m sure it’s possible

29 July 2023
Spruce  logo

Reply from Spruce

Hi Nicky, so pleased that you like the products! If you are looking to get another cleaning bottle, we can help you with this! Please send us an email at info@wearespruce.co with what you're looking for and we can help :)

Rated 1 out of 5 stars

all taxes were not included in the…

all taxes were not included in the price paid, or an invoice with taxes was not included with the dispatched items, therefore the post in Belgium required 25€ to be paid in order to deliver the items. i refuse to pay 25€ when the order itself is not worth that much! the items are on their way back. i hope that my order will be reimbursed.

16 July 2023

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