Products arrived broken. They literally sent a glass dome in a plastic bag, no bubble wrap or in a box. It arrived, as you can imagine, smashed in pieces. They have said they will resend another- whic... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I emailed tang shao on 28Aug2025 Re: I requested Return and Refund instructions. Item not as depicted in online ad. Especially the "Key Hooks"-NOT AS PICTURED-CHEAP tang Shao Replied on 28Aug... See more
Company replied
If I could give 0 stars I would. My final product looked nothing like my image submitted. I contacted the seller via the email on their website and had no reply. I went through PayPal and contacted th... See more
Company replied
Ordered a personalised Cross for my son’s grave. It arrived smashed into three pieces. The quality (or lack thereof) is WOEFUL. Balsa-wood - this thing would break in a stiff breeze. The inscr... See more
Company replied
Company details
Written by the company
We have a team of professional designers to provide stylish and gorgeous personalized gifts, you can use your or your lover's name and photos to create unique and practical personalized souvenirs on special days. We help you capture those moments and keep them close to your heart. The factory's procedures are well organized to provide effective services. From the technical team right down to shipment agents that process check out of packages, we offer fast, professional and timely delivery as these aspects are major priorities required to meet all of our customers. Providing perfect products and services for every customer is our service tenet!
Contact info
Room 605, No. 10, Jinzhou North Road, Cangshan District, Fuzhou City, Fujian Province, China, 350007, Fujian, China
- sale@withgifts.com
- withgifts.com
1.9
Poor
309 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 82% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The item was ordered 1 month in advance…
The item was ordered 1 month in advance and was still late for Christmas. Then when it did arrive, it was thinner wood than anticipated and smaller than pictured.
31 December 2023
Unprompted review
Reply from Withgifts
Dear customers,
I'm very sorry for causing you any unpleasantness. We understand that this product did not meet your expectations. I personally apologize for any trouble this has caused you. If you have any questions please contact email: sale@withgifts.com. We will help you deal with it in time.
Love the product the only issue I have…
Love the product the only issue I have is I paid for fast shipping and the product was late
29 December 2023
Unprompted review
Reply from Withgifts
We sincerely thank you for your feedback, thank you for liking our products, we will collect any valuable suggestions and suggestions, and strengthen our service attitude, so that customers can be satisfied and comfortable shopping experience, we are very happy And look forward to continuing to cooperate with you in the future
Great
Great quality and arrived in a few weeks, with my product being personalized.
12 December 2023
Unprompted review
Reply from Withgifts
We sincerely thank you for your feedback, thank you for liking our products, we will collect any valuable suggestions and suggestions, and strengthen our service attitude, so that customers can be satisfied and comfortable shopping experience, we are very happy And look forward to continuing to cooperate with you in the future
Replacement took way too long to…
Replacement took way too long to arrive. Lettering was larger but again could not read the comments on more than half the puzzle pieces. Why didn’t they just make all the lettering black and all the puzzle pieces light brown?
Please replace again. Pieces can be one color, light brown, with black writing
Thank you
29 December 2023
Unprompted review
Reply from Withgifts
Dear customers,
I'm very sorry for causing you any unpleasantness. We understand that this product did not meet your expectations. I personally apologize for any trouble this has caused you. If you have any questions please contact email: sale@withgifts.com. We will help you deal with it in time.
DISAPPOINTED
I was so disappointed in the boat welcome mat I ordered.I can’t return it because it is personalized but I don’t want to give it as a gift because it is so cheap and flimsy. It was supposed to be gray and dark blue. It is bright royal blue and white.
23 December 2023
Unprompted review
Reply from Withgifts
Dear customers,
We're sorry to hear that.
Can you email us a clear picture of the item you received and show us the issue you mentioned?
After we receive your email, we will provide you with the best solution. Your satisfaction is our top priority.
If you have further questions, please email sale@withgifts.com.
My order was shipped almost a month ago…
My order was shipped almost a month ago and I still haven't received it.
8 December 2023
Unprompted review
Reply from Withgifts
Hello, the tracking information shows that your package has been delivered. We are very sorry that the poor express service failed to satisfy you. Our customer service has been following up on logistics information for you. If you have any questions you can contact email: sale@withgifts.com. We'll take care of it for you.
Package never arrived
Package never arrived. Ordered 12/8/23, contacted customer service and received no reply. 0/10 service
1 January 2024
Unprompted review
Reply from Withgifts
Hello, the tracking information shows that your package has arrived in the destination country and will be delivered soon. We are very sorry that the poor express service failed to satisfy you. Our customer service has been following up on logistics information for you. If you have any questions you can contact email: sale@withgifts.com. We'll take care of it for you.
The #1 for my order isn’t flat it looks…
The #1 for my order isn’t flat it looks as though they packaged wet. I also am not impressed with the gold coloring. I should have got silver as it is more bronze then gold. The delivery time took over a month to receive as well.
12 November 2023
Unprompted review
Reply from Withgifts
Dear customers,
We're sorry to hear that.
Can you email us a clear picture of the item you received and show us the issue you mentioned?
After we receive your email, we will provide you with the best solution. Your satisfaction is our top priority.
If you have further questions, please email sale@withgifts.com.
you cannot see the picture the…
you cannot see the picture the greatest. i gave the gift already but i wish it had color. for the money not worth it.
23 December 2023
Unprompted review
Reply from Withgifts
Dear customers,
We're sorry to hear that.
Can you email us a clear picture of the item you received and show us the issue you mentioned?
After we receive your email, we will provide you with the best solution. Your satisfaction is our top priority.
If you have further questions, please email sale@withgifts.com.
Terrible quality!!!!
The products took way too long to get here, the quality is disgusting! I can’t believe how much I paid for the worst quality products ever!!! I was embarrassed to give these as gifts! Unfortunately I had to give 1 star to write a review
28 December 2023
Unprompted review
Reply from Withgifts
Dear customers,
We're sorry to hear that.
Can you email us a clear picture of the item you received and show us the issue you mentioned?
After we receive your email, we will provide you with the best solution. Your satisfaction is our top priority.
If you have further questions, please email sale@withgifts.com.
Quality
The quality of the gift I purchased.
The time of delivery.
The quickness in which they replied to my emails.
Brilliant 👍👍👍
21 December 2023
Unprompted review
Reply from Withgifts
We sincerely thank you for your feedback, thank you for liking our products, we will collect any valuable suggestions and suggestions, and strengthen our service attitude, so that customers can be satisfied and comfortable shopping experience, we are very happy And look forward to continuing to cooperate with you in the future
Product not up to quality
Unfortunately, the actual product did not match the description or picture as advertised. It was very cheaply made and was scratched. In order to make it presentable and not look so cheaply made, we had to make and add a new real wooden frame to it. Very disappointing for the cost of the product.
20 December 2023
Unprompted review
Reply from Withgifts
Dear customers,
We're sorry to hear that.
Can you email us a clear picture of the item you received and show us the issue you mentioned?
After we receive your email, we will provide you with the best solution. Your satisfaction is our top priority.
If you have further questions, please email sale@withgifts.com.
Exactly as described and on time
I was a little dubious having read some of the reviews but it was exactly as described. The photos were clear and central. The tracking for the item was a little hit and miss but that’s not the suppliers fault and it arrived in good time (plenty of time for Christmas). So far, no complaints.
16 December 2023
Unprompted review
Reply from Withgifts
We sincerely thank you for your feedback, thank you for liking our products, we will collect any valuable suggestions and suggestions, and strengthen our service attitude, so that customers can be satisfied and comfortable shopping experience, we are very happy And look forward to continuing to cooperate with you in the future
Worst experience I had this Christmas…
Worst experience I had this Christmas shopping season. Updates not updated.
No answers--- canceled order 4 times.
Still haven't received order !!! But told I am unable to cancel.
Ordered over a month ago.
5 December 2023
Unprompted review
Reply from Withgifts
Dear customers,
We're sorry for not getting this out of your way in time.
To better assist you, we kindly request your order information, ASPA. Your satisfaction is our priority, and providing us with your order details will enable us to address any concerns promptly.
Wishing you a wonderful day ahead!
Sincerely,
Everything was really nice.
21 December 2023
Unprompted review
Reply from Withgifts
Thank you for taking your time for positive feedback! We are happy to hear that you had a pleasant experience with us. Your suggestion is our motivation to continuously improve and provide better services. Thank you for liking our product and we look forward to serving you again soon!
Cheap and disappointing
Cheap and disappointing. Waited 3 weeks to get the National Parks map I had personalized and when I received it, it was a very thin piece of plywood type wood that looks very unfinished. The pins for the parks are smaller than a tack. The personalization is too tiny to read and I’m completely embarrassed to give this as a gift. I paid $40 dollars for something that looks like it came from the Dollar Tree.
27 November 2023
Unprompted review
Reply from Withgifts
Dear customers,
We're sorry to hear that.
Can you email us a clear picture of the item you received and show us the issue you mentioned?
After we receive your email, we will provide you with the best solution. Your satisfaction is our top priority.
If you have further questions, please email sale@withgifts.com.
National Parks Map
My package never came. Trying to get a refund has been a nightmare.
18 December 2023
Unprompted review
Reply from Withgifts
Dear customers,
We're sorry for not getting this out of your way in time.
To better assist you, we kindly request your order information, ASPA. Your satisfaction is our priority, and providing us with your order details will enable us to address any concerns promptly.
Wishing you a wonderful day ahead!
Never received item. Ordered as a Christmas present over a…
Ordered as a Christmas present over a month ago. Never arrived. When followed up with the supplier for assistance on where the item is not help provided. Now in the process of trying to get my money back. I do not recommend this company
22 December 2023
Unprompted review
Reply from Withgifts
Dear customers,
We're sorry for not getting this out of your way in time.
To better assist you, we kindly request your order information, ASPA. Your satisfaction is our priority, and providing us with your order details will enable us to address any concerns promptly.
Wishing you a wonderful day ahead!
Never received my purchased product
Purchased a product with a promised delivery of 5-15 days. It is currently 25 days later and I have not received the product. Customer service is providing me no information on my purchase.
Edit: After reading other reviews, my experience seems on par for this company. I expect similar resistance on the refund I requested for the product I never received.
Second edit: never received the product I paid for. Contacted the company multiple times requesting a refund and was offered $5 back (off a $50 order). I ended up disputing the charge with my credit card company and filing a complaint through the BBB, both actions labeling this company as fraudulent or a scam. I never even got the $5 back that they offered.
21 December 2023
Unprompted review
Reply from Withgifts
Hello, the tracking information shows that your package has arrived in the destination country and will be delivered soon. We are very sorry that the poor express service failed to satisfy you. Our customer service has been following up on logistics information for you. If you have any questions you can contact email: sale@withgifts.com. We'll take care of it for you.
wrong item & faulty
wrong item was sent, and even that item was faulty.
refund was refused unless i paid for return shipping which i couldn't afford.
they finally agreed a 70% refund (not including the original shipping cost).
the fault was all theirs and yet i was left out of pocket with the wrong item that even itself is useless as it is faulty. would never buy from again.
21 December 2023
Unprompted review
Reply from Withgifts
We are sorry for not handling this matter for you in time.
In order to better assist you, we kindly ask you to contact our email: sale@withgifts.com. Your satisfaction is our top priority and we will help you solve your problem promptly.
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