Products arrived broken. They literally sent a glass dome in a plastic bag, no bubble wrap or in a box. It arrived, as you can imagine, smashed in pieces. They have said they will resend another- whic... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I emailed tang shao on 28Aug2025 Re: I requested Return and Refund instructions. Item not as depicted in online ad. Especially the "Key Hooks"-NOT AS PICTURED-CHEAP tang Shao Replied on 28Aug... See more
Company replied
If I could give 0 stars I would. My final product looked nothing like my image submitted. I contacted the seller via the email on their website and had no reply. I went through PayPal and contacted th... See more
Company replied
Ordered a personalised Cross for my son’s grave. It arrived smashed into three pieces. The quality (or lack thereof) is WOEFUL. Balsa-wood - this thing would break in a stiff breeze. The inscr... See more
Company replied
Company details
Written by the company
We have a team of professional designers to provide stylish and gorgeous personalized gifts, you can use your or your lover's name and photos to create unique and practical personalized souvenirs on special days. We help you capture those moments and keep them close to your heart. The factory's procedures are well organized to provide effective services. From the technical team right down to shipment agents that process check out of packages, we offer fast, professional and timely delivery as these aspects are major priorities required to meet all of our customers. Providing perfect products and services for every customer is our service tenet!
Contact info
Room 605, No. 10, Jinzhou North Road, Cangshan District, Fuzhou City, Fujian Province, China, 350007, Fujian, China
- sale@withgifts.com
- withgifts.com
1.9
Poor
309 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 82% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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I have never received my order
I have never received my order. Where is it? This was for a birthday present. Such bad business! I will report soon.
8 November 2024
Unprompted review
Reply from Withgifts
YT2431421272025180=2000008396266（Tracking number）
Dear Customer,Package is delivered. Leave at front door
If the recipient has not received the package, please contact the local logistics for inquiry：Distributor: PIGGYSHIP
Distributor website: https://piggyship.com/tracking/q/2000008396266
Cheap cheap cheap!
Cheap cheap cheap, Avoid at all cost.
Items broken on arrival Disappointing when bought as christmas gifts.
27 November 2024
Unprompted review
Reply from Withgifts
Dear Customer,
Thank you for taking the time to report the product issue to us. We are sorry that the product you purchased did not meet your expectations. Your satisfaction is our top priority. We welcome the opportunity to correct the problem and provide you with the best solution.
If you are dissatisfied with the product in any way, please feel free to contact our after-sales customer service again directly by sending an email again: sale@withgifts.com
Do not order, terrible customer service and products.
I ordered a memorial bauble for my friend who recently lost their dad, when the item was received it did not resemble the photo of his dad i sent at all. The product was not crystal aa advertised and it’s simply a stick on photo not engraved. I have reported this to them, they offered an exchange however I have to pay for shipping, I declined this offer due to no trust in obtaining a quality product and I’m simple not paying for shipping on an item they incorrectly made. So I asked for a refund, they will not issue this. They have offered 20%, 30% and 40% refund as it is ‘too expensive and time consuming’ to send the item back. They also expect me to pay to send it back. I’ve pushed this back as the website clearly stated THEY will cover the return costs, however since bringing this to their attention they have removed the wording from their return policy and are insistent that they can only give me a 40% refund for an item THEY made incorrectly and in poor quality. I advised that they need to adhere to the return policy to when I ordered the item and they are still refusing. This company is absolutely disgusting, DO NOT ORDER ANYTHING FROM THEM!!
Adding on to the above, the company has advised their company policy is to only refund £20, this is not noted anywhere on their website and the website states ‘FULL COVERAGE’. This is extremely deceiving and can be classed as fraud. This company need to review its website with relevant and correct information.
26 November 2024
Unprompted review
Reply from Withgifts
Dear Customer,
Thank you for taking the time to report the product issue to us. We are sorry that the product you purchased did not meet your expectations. Your satisfaction is our top priority. We welcome the opportunity to correct the problem and provide you with the best solution.
If you are dissatisfied with the product in any way, please feel free to contact our after-sales customer service again directly by sending an email again: sale@withgifts.com
Was smaller and not good quality and did not look like the picture 😡
Was smaller and not good quality and did not look like the pi
16 October 2024
Unprompted review
Reply from Withgifts
Dear Customer,
Thank you for taking the time to report the product issue to us. We are sorry that the product you purchased did not meet your expectations. Your satisfaction is our top priority. We welcome the opportunity to correct the problem and provide you with the best solution.
If you are dissatisfied with the product in any way, please feel free to contact our after-sales customer service again directly by sending an email: sale@withgifts.com
Reply from Withgifts
Dear Customer,
Thank you for taking the time to report the product issue to us. We are sorry that the product you purchased did not meet your expectations. Your satisfaction is our top priority. We welcome the opportunity to correct the problem and provide you with the best solution.
If you are dissatisfied with the product in any way, please feel free to contact our after-sales customer service again directly by sending an email: sale@withgifts.com
Took over 2months receive just kept…
Took over 2months receive just kept getting excuse after excuse if it hadn't been a birthday present would of cancelled it
24 September 2024
Unprompted review
Reply from Withgifts
Dear Customer,
We are so sorry that the poor express service didn't satisfy you. Our customer service has been following up the logistics information for you. You can contact our customer service next time and choose a better local express service for you. I wish you a happy life.
Great work and unbelievable carving……
Great work and unbelievable carving… the best product that I ever took.. thank you again for the wonderful product and for the hard work.
4 October 2024
Unprompted review
Reply from Withgifts
We sincerely thank you for your feedback, thank you for liking our products, we will collect any valuable suggestions and suggestions, and strengthen our service attitude, so that customers can be satisfied and comfortable shopping experience, we are very happy And look forward to continuing to cooperate with you in the future
Great gift idea
Great gift idea!
Screws very short for holding shelves into tyre so when they arrived the shelves were loose and needed fixed.
My grandson will like it.
5 November 2024
Unprompted review
Reply from Withgifts
We sincerely thank you for your feedback, thank you for liking our products, we will collect any valuable suggestions and suggestions, and strengthen our service attitude, so that customers can be satisfied and comfortable shopping experience, we are very happy And look forward to continuing to cooperate with you in the future
Very happy with the DJ lamp
Very happy with the DJ lamp. Although small it is very effective and my daughter loved it. The parcel arrived in reasonable time. It was very well packed giving maximum protection. Thank you Withgifts 😊
10 October 2024
Unprompted review
Reply from Withgifts
We sincerely thank you for your feedback. Thank you for your opinions. We will collect any valuable opinions and suggestions and strengthen our service attitude so that customers can have a satisfactory and comfortable shopping experience. Customers can contact our after-sales customer service email before placing an order to get a preview, or tell us that we need to see the finished product picture, and we can arrange it for you.
Purchase
The whole purchase through to delivery was quick and painless. So proud with my 3D tea lite of my late wife. Thank you
17 October 2024
Unprompted review
Reply from Withgifts
We sincerely thank you for your feedback. Thank you for your opinions. We will collect any valuable opinions and suggestions and strengthen our service attitude so that customers can have a satisfactory and comfortable shopping experience. Customers can contact our after-sales customer service email before placing an order to get a preview, or tell us that we need to see the finished product picture, and we can arrange it for you.
I am basing my evaluation upon the…
I am basing my evaluation upon the information I received from the recipients of the gift.
I never saw the finished product.
Would have liked to have seen a photo of it before it shipped but that did not happen.
13 October 2024
Unprompted review
Reply from Withgifts
We sincerely thank you for your feedback. Thank you for your opinions. We will collect any valuable opinions and suggestions and strengthen our service attitude so that customers can have a satisfactory and comfortable shopping experience. Customers can contact our after-sales customer service email before placing an order to get a preview, or tell us that we need to see the finished product picture, and we can arrange it for you.
Gift arrived broken and supplier has…
Gift arrived broken and supplier has not responded to my emails asking about a fix.
10 October 2024
Unprompted review
Reply from Withgifts
Dear Customer,
Thank you for taking the time to report the product issue to us. We are sorry that the product you purchased did not meet your expectations. Your satisfaction is our top priority. We welcome the opportunity to correct the problem and provide you with the best solution.
If you are dissatisfied with the product in any way, please feel free to contact our after-sales customer service again directly by sending an email: sale@withgifts.com
Excellent customer service and product…
Excellent customer service and product options. The carrier damaged my order in transit, and Withgifts immediately responded to me and resolved the issue with courtesy and professionalism. Highly recommended.
1 October 2024
Unprompted review
Reply from Withgifts
We sincerely thank you for your feedback, thank you for liking our products, we will collect any valuable suggestions and suggestions, and strengthen our service attitude, so that customers can be satisfied and comfortable shopping experience, we are very happy And look forward to continuing to cooperate with you in the future
Exactly what was described
8 October 2024
Unprompted review
Reply from Withgifts
We sincerely thank you for your feedback, thank you for liking our products, we will collect any valuable suggestions and suggestions, and strengthen our service attitude, so that customers can be satisfied and comfortable shopping experience, we are very happy And look forward to continuing to cooperate with you in the future
I was happy with everything about my…
I was happy with everything about my order….was on time… Quality….price
17 September 2024
Unprompted review
Reply from Withgifts
We sincerely thank you for your feedback, thank you for liking our products, we will collect any valuable suggestions and suggestions, and strengthen our service attitude, so that customers can be satisfied and comfortable shopping experience, we are very happy And look forward to continuing to cooperate with you in the future
The sign looked as described in the…
The sign looked as described in the picture but the paint job was very poor. It said it would come assembled, it was not assembled. It will not last as an outdoor product, very cheap production.
1 September 2024
Unprompted review
Reply from Withgifts
Dear Customer,
Thank you for taking the time to report the product issue to us. We are sorry that the product you purchased did not meet your expectations. Your satisfaction is our top priority. We welcome the opportunity to correct the problem and provide you with the best solution.
If you are dissatisfied with the product in any way, please feel free to contact our after-sales customer service again directly by sending an email: sale@withgifts.com
The plaque I ordered for my dog Albert…
The plaque I ordered for my dog Albert to be planted near his ashes in the garden is really beautiful...and not too badly priced...would use them again
25 September 2024
Unprompted review
Reply from Withgifts
We sincerely thank you for your feedback, thank you for liking our products, we will collect any valuable suggestions and suggestions, and strengthen our service attitude, so that customers can be satisfied and comfortable shopping experience, we are very happy And look forward to continuing to cooperate with you in the future
The keychain i ordered to be engraved…
The keychain i ordered to be engraved came very well secured and with a nice gift box. It was exactly as i ordered it to be, engraving was well done, and was enjoyed by my friend as a good specialized gift. There was a small tear/scuff in the front of the leather, right above the big letter B which was very noticeable so i give 4 stars. It did take a few weeks to arrive, but overall i was very happy.
12 September 2024
Unprompted review
Reply from Withgifts
We sincerely thank you for your feedback, thank you for liking our products, we will collect any valuable suggestions and suggestions, and strengthen our service attitude, so that customers can be satisfied and comfortable shopping experience, we are very happy And look forward to continuing to cooperate with you in the future
Don’t buy from them
Don’t buy from them. Faulty product and even in the first week to contact them and ask for a return and refund, they rejected and just offer 30% refund. Their website shows will have a full refund in 30 days but they won’t following.
13 September 2024
Unprompted review
Reply from Withgifts
Dear Customer,
Thank you for taking the time to report the product issue to us. We are sorry that the product you purchased did not meet your expectations. Your satisfaction is our top priority. We welcome the opportunity to correct the problem and provide you with the best solution.
If you are dissatisfied with the product in any way, please feel free to contact our after-sales customer service again directly by sending an email: sale@withgifts.com
well it was poorly made and had a…
well it was poorly made and had a misspelt word, so I was told I had to pay postage for a new one and I did, but in hindsight I should not have paid this as you were contracted to supply an item which was faulty and completely your responsibility to remedy.
23 July 2024
Unprompted review
Reply from Withgifts
Dear Customer,
Thank you for taking the time to report the product issue to us. We are sorry that the product you purchased did not meet your expectations. Your satisfaction is our top priority. We welcome the opportunity to correct the problem and provide you with the best solution.
If you are dissatisfied with the product in any way, please feel free to contact our after-sales customer service again directly by sending an email: sale@withgifts.com
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