American Express Global Reviews 5,210

American Express has some of the worst customer treatment I’ve experienced. My Platinum account is perfectly fine, yet my spending privileges were suddenly suspended because of the “status of another account.” No clear explanation, no warning, just a block and a message telling me to call them.
For $800 per year, there’s no real value — they just dump you for no reason at any time. Premium fees, zero respect, zero transparency. Completely unacceptable.

Not worth it anymore.
I am a member since 2020. Unfortunately for me my card renewed as I was going to cancel. Thankfully I know the date now when to cancel next. The membership is more expensive but there are not more perks. The existing perks are not that great overall. You are better off with Scotiabank Passport Visa Infinite or MBNA Rewards World Elite Mastercard.

If you get an Amex now you are basically getting it at a higher price for absolutely no reason. It's not a good deal. If you want it for the lounge , you are better off just getting priority pass on your own

I had a terrible experience with customer support today. I spent 165 minutes chatting with two supervisors who kept transferring me back and forth instead of actually solving my problem. Every time I asked to speak with a manager, they ignored the request and sent me to another supervisor again.
My issue was urgent, and I repeatedly asked them to resolve it, but nothing was done. Instead of helping, they kept delaying and transferring the chat. After wasting all that time, they suddenly told me I had to make the full payment within 2 minutes, which is completely unreasonable after making me wait almost 3 hours.
This experience ruined my evening and even my dinner time. Extremely frustrating and disappointing service. I expected proper support, but instead I got poor communication, no accountability, and no real solution.
Very bad customer service experience.

Am Express says they sent my 270,000 am ex points to Hilton
Hilton says they never received them
Even though Hilton says that Am Ex never sent Amex refuses
Strongly recommend against using Am Ex

Raised a dispute and they dealt with it in a professional and timely manner. Thank you.

I reported back in December i had been scammed, I told Amex the full details of what happened and why I knew it to be a scam, Amex asked for proof despite no concrete proof being available, I allegedly bought from Facebook some DeWalt tools, the transaction was processed by a clothing company in the US
I'm £129 out of pocket and Amex don't give a flying

After being with Amex for over 20 years I dropped them for all of our 140 employees and our 3 companies. They kept changing the credit limits without notice. I told them several times not to do it without previous notice. They didn’t listen, so we stopped! We were processing over $10M with our cards. A company that doesn’t listen and understands the needs of its clients is not worth our business. Good bye!

I have Amex platinum card. 895 per year fee.
At Philadelphia airport Centurion club waiting period was over 30 minutes. On February 24th. Couldn't use it. No place to sit outside the club either. Amex is nit thinking about their guests. Sad.

At JFK on March 2nd, visited Centurion club. Food was not worth it. Rolls were 3 day old. Crumbled in my hand. Showed it the manager. He apologized. Chocolate chip cookies didn't seem fresh either. No restaurant would even attempt to serve stale rolls. Maybe the management does not realize guests pay a hefty membership fee for the card. It is not exactly free food. Amex needs to investigate.

More later. My opinion a out such clubs. Hit or miss. No consistency.

I used American Express for years without major issues, but my most recent experience has been unbelievably painful.

After closing my account, I realised I’d overpaid and had a credit balance owed back to me. You’d think getting a refund would be simple. Instead, it turned into a drawn-out mess: repeated phone calls, no practical way to submit documents digitally, and I was locked out of the online document centre because my closed card “wasn’t recognised.” So the only option was sending sensitive documents by post like it’s 1999.

The whole process feels designed to delay returning customers’ money. It wasted an unreasonable amount of my time and caused unnecessary stress for something that should be straightforward.

On top of that, they made things increasingly difficult with payments and account handling, and the “solutions” suggested didn’t work in practice. I ended up moving away to another provider.

Overall: slow, bureaucratic, and incredibly frustrating. I won’t use American Express again and wouldn’t recommend them based on this experience.

I have just got a refund today (10th April) after 6 months of evidence gathering!! Bloody awful experience

WORST CREDIT COMPANY EVER!!!!! I will NEVER do business with this company again. They give you credit then pull the rug out from under you when you try to use it. They've done this to me TWICE now. Never again, I'll be paying the balance off and cancelling for GOOD. Never again. I've had a perfect payment history with them. Then just because I was using the credit limit they gave me during slow business, they determined that they should cut my limit in less than half and completely stop me in my tracks. The whole damn point of having a credit line is to use it how you see fit. I made payments on time, would have paid off the entire balance in a few months when business picked up again. Screw this company, worst credit card I've EVER had. On top of this shady practice, they jack the rates WAY up if you use very much of your total limit. Shadiest credit card company I've ever seen. Their rates were horrible to begin with, just wait till you have a balance they'll screw you every chance they get.

I was approved for a $30,000 credit limit and barely used it for over a year. Before starting a large project, I proactively called to inform the company that I would be using a large amount in a short period of time and would be making $1,000 monthly payments until the job was complete. I was assured this was noted on my account.

Three weeks later—before my first payment was even due—my card was suddenly frozen. I was told I needed to make a $2,900 payment or my credit limit would be reduced. Despite referencing the documented call, the account remained frozen for four days, and my limit was ultimately cut to $12,000. This made the account appear nearly maxed out and negatively impacted my credit score.

As a result, I was left trying to complete an active project with restricted access to funds. Repeated calls led to overseas call centers with little accountability or resolution.

This experience was disruptive, financially damaging, and handled without regard for a long-standing customer who communicated in good faith. I would strongly caution others before relying on this company during critical business needs.

Expensive to be a member.

Extremely complicated website and also their apps! Unnecessarily intricate and definitely NOT user-friendly!! I understand the need for high security but not when it is beyond ridicious ... form the beginning till the end. It starts with choosing a username and the password. It is so much more demanding in comparison to all other websites and apps! Customer service? Don't even get me started... and I am still a platinum member since over a decade. Sorry, but get with the program (competition) in 2026 ... Choose another premium card issuer - there are many today and most are better then AmEX.

website useless when trying to login/register, kept going round in circles. whoever is in charge of their IT is useless

. I have been with AmEx for 10 years.
. Had 2 late payments (not more than 30 days) in the last 2 years.
. Pay more than the minimum asked. ALWAYS!!!
. My FICO/Experian scores are 746 and 735 currently.
. They dropped my credit limit from $12,600 to $1,800. It's absurd. No one rectified it or could give me a reason that made sense.
. I work two jobs and all my bills are paid. No one could give me my limit back, kept telling me I had to wait. This is the first of many reviews and cancellations to follow.

I’ve had my American Express Business Platinum card for six years, and today I’m finally cancelling it. I am completely fed up with the poor customer service, the constant runaround, and the dismissive attitude every time I reach out for support.

Whenever I file a complaint, they open a file, close it shortly after, and absolutely nothing gets resolved. Their “Concierge” service is useless — they provide nothing I can’t find myself on Google. When I request specific travel requirements, they simply ignore what I’ve asked. I genuinely do not understand how American Express continues to operate like this.

Trustpilot shows a rating of 1.3 stars, and honestly, I’m surprised it’s that high. If I could give zero stars, I would. And if you post negative feedback on social media, they just ignore it.

My advice? Stay far, far away from American Express. They’re not worth the time, frustration, or the membership fees.

American Express is useless. They have an error in my account name. I tried to correct it and sent in supporting documentation but they keep rejecting it because it doesn't match the incorrect name I am trying to correct! Of course you cannot reach anyone in that department and the customer service center and supervisors couldn't care less. Horrible customer service and I will never open another card with them again.

They look and sound professional and the people at the helpdesk are very nice. But they make too many mistakes. My AmEx green card got stolen and I asked for a new card. They sent me a new gold card... Now I have to change my payment method at so many websites. Thanks a lot, American Express. Next time: listen closely to what a customer has to say.

Amex customer service has rotted. I've needed to call or chat with Amex Travel several times over the last couple of weeks, and their wait time on the phone is greater than 40 minutes. With their chat, they keep resetting the timer, so that you never get a true sense of the wait time. Absolutely horrible service.

I used to swear by using only my Amex card. I've been a customer of theirs for over 20 years and up until a year ago it was the majority of my charges. This companies service has really gone down hill. I closed my high end Amex due to a disagreement about how much interest they were charging with a payment that was in full but one day late. Since then they don't seem interested in having me as a client. I would spend easily over 100k a year on the card and they don't seem to care at all about winning back my business. Recently I thought I might give them another shot so I called and asked if I could receive the welcome promo for signing up for a new marriot brilliant card. The guy said it wasn't guaranteed but he wouldn't know for sure until we submitted an application. After 30 minutes of questions (what could have taken 2 minutes online) he tells me I can't receive a welcome offer because I've had the card in the past. I said "didn't we start this conversation with me telling you I had the card before?". He said there was nothing he could do. Complete waste of 30 minutes and no ability to offer an olive branch of any kind of help. Honestly it's pathetic. Chase seems to be doing a pretty good job from what I've seen on other credit cards in regard to service. I guess I'll just keep using them. Way to shine Amex.