9,553 total
They have taken money from my credit card, and simultaneously asked me to upgrade to what they billed me for. They are now wasting my time selecting responses that don't have anything to do with the problem - and refuse a simple explanatory email, and prefer an automated series of responses that suggest they are more interested in looking like they are responding, than actually responding.
Date of experience: 23 January 2023
I got a reminder, I had to renew my contract.
So I paid with the link from Avast, everything looked normal, I paid with QR. Never received the link to download the program. I send them all the proof I have, for the paiment. They tell me, they can't find my payment, global collect did not find it eather. They need an acount nr of receipient, that I don't have, because I transfered with a QR code..... so, money is gone..... they just steel your money!!
Date of experience: 10 January 2023
I sign up and pay and still get all the same notifications as though I never purchased a product and none of the recommended updates/protections are available to me with the products/protections I purchased. waste of time and money and no help
Date of experience: 06 March 2023
Overall the antivirus offers some really useful tools to make sure your device is malware free. However, I would've liked a little more in terms of free features.
Date of experience: 02 March 2023
This VPN is very good. Starting out with Avast recently, I have had a great experience with its fast service and its availability. It never lags out and it doesn't slow my device down which is why I like it so much unlike other VPNs. I really like Avast and am going to be a loyal and long-lasting customer. Thank you very much Avast.
Date of experience: 03 March 2023
Hate this app, i was planning on saving my money to upgrade it to a premium version, but since I have this free version, it converted all my files into a qoqa and deleted it, I hate this app and it makes my day worse, i hope this company goes bankrupt for such a crappy antivirus
Date of experience: 02 March 2023
Just renewed my Avast subscription. Thanks for protecting my internet security and keeping my computer up-to-speed!
Date of experience: 07 March 2023
the product is to busy trying to always sell new features or add-ons instead of concentrating on doing a perfect job
Date of experience: 07 March 2023
Avast is, by far, the most advanced antivirus program I have ever used. Other antivirus programs slow my computer down, but using Avast, there is very minimal computer lag time. I will never use another Antivirus program ever again.
Date of experience: 27 February 2023
I've never knowingly installed Avast.. but every now and then it appears like a bad penny to slow my computer down and then I have to jump through hoops to uninstall it.
I know they sometimes get installed with certain programs (bad enough) but this time it got installed as I attempted to remove a program. Really bad form.
Any company that uses stealth installs is not one I would trust with the security of my PC
Date of experience: 23 February 2023
Reply from Avast
Hello Alan,
Please accept our sincere apology for the delayed response. We are so sorry for the inconvenience and the experience you had. This was certainly not what we aimed for, and we hope you’ll give us another chance to sort it out.
The only way the Antivirus can be installed is by running the setup file, which must be initiated from your end.
If you are willing to troubleshoot, we would gladly investigate this further in depth. Please reach us directly and share us more information at: https://support.avast.com/en-us/contact
Our specialists will do their best to help you resolve this or anything else that may be worrying you.
Thank you!
Your Avast Team
Avast One free
Wast of time don't bother with this they keep sending pop up box's when you are trying to work with ads and all that don't pay them any money browser Personal setting also keep changing. Use Firefox one of the best free browser and A.V.G ant virus free and you cart go wrong. But stay away from AVast
Date of experience: 22 February 2023
Reply from Avast
Hello Busby
Please accept our sincere apology for the delayed response.,
Thank you for taking the time to rate us. We always appreciate our customer’s feedback, whether it’s positive or negative, and use it to improve our services and support.
We realize how inconvenient adverts and offers may be, and we appreciate you bringing it to our attention.
While this is standard for free versions of any program on the market, we will try our best to improve it in the future.
It's worth noting that having a premium version allows you to control which ads and pop-ups you see, so if you're interested, feel free to contact our sales support and learn more about current paid subscription offerings at the following link: https://support.avast.com/en-ww/contact/sales other general
For the personal settings being changed as it is not a normal behavior of our app, we'd be happy to take a closer look and investigate this with you. Please reach out to our technical support at: https://support.avast.com/en-ww/contact/paid_pc_avast-premium-security, and they'll further assist you in sorting everything out.
Thank you very much.
Best wishes and stay safe!
Your Avast Team
Just been charged for a cancelled subscription that isn't due to renew for 2 days from now. Reading through other reviews you have to disable auto renewal and cancel a subscription. Also when you cancel a subscription it ends that day not when your renewal date is like other subscription services do. There was no email about this subscription or payment coming up. I'm currently on holiday and can't acces my pc to even check what's gone on.
Will have to spend my first day home dealing with this issue now.
Date of experience: 21 February 2023
Reply from Avast
Hello Ted,
Please accept our sincere apology for the delayed response.
Thank you for taking the time to rate us.
We understand that you had a negative experience with our product and support, and we'd appreciate another chance to further investigate this in more detail and help you sort everything out.
To get started, please reach our support directly at the following link:
https://support.avast.com/en-ww/contact/enter
Our specialists will do their best to help you resolve this or anything else that may be worrying you.
Thank you!
Your Avast Team
what made my experience great for this company, is it has always updated me about the risk I have for my computers.
Date of experience: 04 March 2023
always important to have some sort of protection .
Avast is great , would recommend all levels .
I am currently on low level , due to the pc i have and what i have stored
Date of experience: 27 February 2023
I talked to Mohanram and he was so disrespectful. I had the right to a refund policy because I have 30 days to get a refund and he didn't want to do it he was forcing me to keep the subscription but with a discount. I made it clear that I want a full refund but he was so so so forcing me and threatening to not refund me if I don;t accept the refund. This was very very annoying. Also there is no rate button for our conversation. Maybe include this and keep track of your bad workers.
Date of experience: 18 February 2023
Reply from Avast
Hello Rima,
Please accept our sincere apology for the delayed response.
Thank you for taking the time to rate us. We greatly value your feedback and would love to make your experience better.
We understand that you had a negative experience with our product and support, and we'd appreciate another chance to further investigate this in more detail and help you sort everything out.
To get started, please reach our support directly at the following link:
https://support.avast.com/en-ww/contact/enter
Our specialists will do their best to help you resolve this or anything else that may be worrying you.
Thank you!
Your Avast Team
Nice portfolio of products. Reasonable pricing. Everything works great.
Date of experience: 06 March 2023
I've tried repeatedly to cancel my account and subscription and received confirmation that it was cancelled, only to then be charged again by this company. I'm sick of them and they are incompetent. This is an absolute joke.
Date of experience: 22 February 2023
Reply from Avast
Hello Kate,
Please accept our sincere apology for the delayed response.
Thank you for taking the time to rate us.
We understand that you had a negative experience with our product and support, and we'd appreciate another chance to further investigate this in more detail and help you sort everything out.
To get started, please reach our support directly at the following link:
https://support.avast.com/en-en/contact/enter
Our specialists will do their best to help you resolve this or anything else that may be worrying you.
Thank you!
Your Avast Team
I have used this software for more than 10 years without a single incident. I feel compelled to share that this is the best protection available on a constant basis available in the market. Simply I would trust my computers to no one else.
Date of experience: 20 February 2023
Reply from Avast
Hello Patrick,
We're sorry for the delay in our response.
Thank you for the great review :)
We're delighted to hear that you have placed your trust in Avast, and we guarantee you that we will continue to do everything we can to protect your device from any harmful threats encountered on the internet.
Thank you for being such a loyal customer!
Best wishes and stay safe!
Your Avast Team
I am very HAPPY and trust AVAST as I know I am in good hands, as are my systems. There are a few other applications on the market which offer similar specs, but I have always come back to AVAST, as the software is both intuative, and user friendly. As a security concious animal, I use both AVAST and MALWAREBYTES. I have read some reviews regarding the customer service being a problem at times. For me, I only require a once a year phone call to AVAST which is simply to check the price I am offered, which has always been cheaper than the other options on the market. I recommend AVAST purely because I have never had any issues.
Date of experience: 20 February 2023
Reply from Avast
Hello SkipSpotter,
We're sorry for the delay in our response. Thank you for leaving such a positive review!
We are pleased to hear you're enjoying our services and your feedback is greatly appreciated.
Thanks for being a loyal user of Avast for so many years and we hope you remain a loyal customer in the future.
Enjoy your day and stay safe!
Your Avast Team
I got an email regarding a failed payment to a subscription for one of their packages - which i didn't know i had signed up for. However, i went and filed a refund/cancellation pamphlet and within 2 minutes, my autopayment and subscription was cancelled, yet i still got the rest of the month for free in addition - super fast and amazing customer service!
Date of experience: 15 February 2023
Reply from Avast
Hello Armin,
Thank you for the great review :)
We're delighted to hear that you have placed your trust in Avast, and we guarantee you that we will continue to do everything we can to protect your device from any harmful threats encountered on the internet.
Thank you for being such a loyal customer!
Best wishes and stay safe!
Your Avast Team
