Helpful knowledgeable staff. Efficient booking in of e-bike for service and minor repairs. All my comments and requests were accurately noted on the work sheet which was included on the invoice. Very... See more
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Review summary
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great communication and clarity prior to recent purchase of my Cube eMTB. In store service and support was great on the day of pick up where they helped ensure the bike was tuned and adjusted for my s... See more
Fantastic price but, above all else - fantastic service. Ordered three bikes online for myself, my wife and our daughter. Initially discovered Balfe's purely as the price couldn't be beaten.... See more
Very happy with the purchase from their shop, however there was a small issue with the bike which wasn’t there fault therefore was resolved straight away. So I can’t recommend enough the whole team be... See more
Company details
About Balfe's Bikes
Written by the company
The Bike Sales and Servicing Specialists.
Founded in 2008, Balfe’s Bikes has 12 bike shops in London and the South East. We stock the world’s best bike brands including Trek, Specialized, Brompton, Whyte, Giant, BMC, Frog and more, plus all the acccessories you would expect.
We are proud to maintain high standards of service in our shops, our workshops and online. View our website for the latest product releases, deals and more to find everything you need to enjoy cycling.
About Balfe's Bikes
Written by the company
- Free Click & Collect
- To our 12 stores across London and the South East
- Free delivery
- Free delivery on all bikes over £500 - Free delivery non-bike orders over £30 (*excluding bulky or restricted items free delivery over £100)
- 0% finance
- Available to help spread the cost via Klarna. Terms & Conditions apply.
- Cycle to Work available
- Vouchers accepted to save 25-39%
- Online service booking
- For our professional workshops
- Balfe’s personal bike delivery
- No unpacking required. Bike built and ready to ride straight away, for local customers
Contact info
Unit 2, Camino Park, James Watt Way, RH10 9TZ, Crawley, United Kingdom
- 020 4506 3856
- support@balfesbikes.co.uk
- www.balfesbikes.co.uk
4.6
Excellent
24k reviews
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Ordered product via website and was…
Ordered product via website and was kept up to date with delivery. Excellent service.
7 October 2026
The Waterloo branch are great
The Waterloo branch are great, they fitted new crank arms and chainring and serviced the bike. It now feels better than ever.
26 September 2026
Great prices and quick delivery
11 October 2026
Best customer service
7 October 2026
Bike defects dealt with under warranty
Bike defects dealt with under warranty, excellent service from start to finish, very helpful staff and good communication throughout the process. In addition, the store is a lovely place, nicely laid out, always very tidy and a great range of bikes and accessories.
11 October 2026
Visited the Gatwick store for the first…
Visited the Gatwick store for the first time. I was looking for a new road helmet and shades. Ruth could not have been more helpful - excellent store and service. Thanks so much - I’ll definitely shop here again!
11 October 2026
Excellent treatment, very good service I will recommend!
Been doing work on my bike with them so satisfied! Very happy with the job they have done ! I really appreciate and recommend
11 October 2026
Fantastic.cycle shop with huge range of…
Fantastic.cycle shop with huge range of clothing bikes and assesories for cyclist .
6 October 2026
Good communication and speedy service!
Good communication and speedy service!
Fuss free ordering process
6 October 2026
Wonderful service
Wonderful service! Really great, quality product delivered ahead of schedule. Would highly recommend Balfe’s
10 October 2026
Excellent experience with a c2w…
Excellent experience with a c2w voucher. Got exactly what I wanted and no hidden fees.
Christopher was very helpful in organising my request.
Highly recommended.
10 October 2026
Great all round friendly service
Good prompt service, professional advice and well priced.
6 October 2026
good price and reasonable delivery time
10 October 2026
Great price and setvice
10 October 2026
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