Invited
Bella &Duke are just amaze nothing to much trouble with helping you out, with advice. Ordering is easy the price is well worth the money good choices of different flavours are available so puppy will... See more
Company replied
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.
Review summary
Based on reviews, created with AI
See what reviewers are saying
Our Miniature Dachshund Milo has Pancreatitis. We have struggled for a year with him having terrible bouts of sickness, diarrhoea, pain, bloating, itching. He was on a prescription ED gastrointestinal... See more
Invited
My cats were originally raised on Purrform, which always felt a bit expensive and limited in meat variety. Recently, thanks to Bella and Duke, we switched back to raw feeding. We love how the raw... See more
Company replied
Bought a pack from pets at home and my dog really liked it so thought I'd start a subscription which should come with a handy tub for defrosting/storing in the fridge with your first delivery. Two pa... See more
Company details
- #72 of 161 best companies in Pet Care Store
- #55 of 87 best companies in Animal feed shop
- #30 of 83 best companies in Food Manufacturer
- #34 of 79 best companies in Food producer
- #157 of 284 best companies in Pet shop
About Bella+Duke
Written by the company
The UK's favourite species-appropriate, prepared and nutritionally complete raw pet food, natural treats and pet wellness community. Made from a minimum 80% human-grade meat and fresh fruit and vegetables. Delivered across the UK directly to your home at a time and frequency convenient to you.
** RawSafe and UK Pet Food certified.
** Proudly Pet Food Manufacturer of the year 2023.
Visit Bella+Duke
Bella+Duke
Written by the company
- We provide species-appropriate products and services to help pet owners ensure their pets are living their healthiest lives.
- To do right by every pet and give them the healthy, happy and long life they deserve.
Contact info
Parklife, Arrol House, Viking Way, KY11 2UT, Rosyth , United Kingdom
- 01738 479 865
- hello@bellaandduke.com
- www.bellaandduke.com
4.7
Excellent
13K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
Verified
Did not go to plan
My kitten did not take to it well. I would mix a small amount in with her food but unfortunately she would just around it. My friends older cat who is 1 loved it right away though. So I have given the packs to her. Maybe need something little different for younger kittens.
Date of experience: 22 July 2025
Reply from Bella+Duke
Hi Sonia,
Thank you for sharing your feedback with us.
We're sorry to hear that your kitten didn't take to the food, but we're absolutely thrilled that your friend's older cat loved it right away. That's wonderful to hear.
It's true that some younger kittens can be a little cautious with new textures, and we appreciate you passing the food along to a cat who could enjoy it. Your insight is valuable, and we appreciate you taking the time to let us know about your experience.
We wish your kitten all the best.
Bella + Duke
Invited
Our puppy loves this food
Our puppy loves this food , the staff are very helpful and friendly . Good value for money .
Date of experience: 04 August 2025
Reply from Bella+Duke
Hi Steph,
Thank you for the wonderful feedback.
We're so happy to hear that your puppy loves the food and that you've had a great experience with our team. We pride ourselves on being helpful and friendly, and we believe that providing good value for money is key.
We're thrilled to have you as part of the Bella + Duke family.
Bella + Duke
Invited
Fantastic food I well pleased
Bella &Duke are just amaze nothing to much trouble with helping you out, with advice. Ordering is easy the price is well worth the money good choices of different flavours are available so puppy will never get bored with the same old taste every day. I highly recommend and raw is definitely better no smelly poo’s or bad breath, and best of all no smelly farts 🤣🤣🙈🙈
Date of experience: 04 August 2025
Reply from Bella+Duke
Hi Judy,
Thank you so much for this absolutely brilliant review.
We're so thrilled to hear that you find our team helpful and that you're loving the easy ordering process and the wide variety of flavours. We love to hear that your puppy will never get bored.
It's fantastic that you've seen the raw difference firsthand, especially when it comes to the no smelly poo's, better breath, and of course, the best of all... no smelly farts.
Your high recommendation means the world to us. We're so glad you and your puppy are part of the Bella + Duke family.
Bella + Duke
Invited
My staffy loves the variety
My staffy loves the variety, texture of the food.
Date of experience: 04 August 2025
Reply from Bella+Duke
Hi Julie,
Thank you for the wonderful feedback.
We're so happy to hear that your Staffy is loving the variety and texture of the food. We believe that a varied diet is key to a happy and healthy dog, so we're thrilled that it's a hit.
Bella + Duke
Invited
New lease of life dog food
The food has really transformed our dog. He had dry skin and was constantly scratching and always wanting food. He was very lethargic at age 7 years for a Golden Retriever. His pooh was always very smelly on dry dog food and in my opinion was just fermenting in his stomach. Now we have less dog pooh to pick up and a more energetic dog with a better coat and a more happier dog that’s now holding his tail up high and smiling again. No longer wandering off scavenging for food and is a different dog entirely
Date of experience: 04 August 2025
Reply from Bella+Duke
Hi Andrew,
That is one of the most incredible reviews we've ever received, and it's exactly why we do what we do.
Thank you so much for sharing your Golden Retriever's story with us.
Hearing about his transformation, from being lethargic with dry skin and a constantly upset stomach to being a happier, more energetic dog with a better coat and a tail held high, is simply amazing. It truly validates our belief that proper, species-appropriate nutrition can make a world of difference.
We're so thrilled to know he's smiling again and that he's a "different dog entirely." It brings us so much joy to hear that his quality of life has improved so dramatically.
We wish you both many more years of happy, healthy adventures together.
Bella + Duke
Invited
Poo h LOVES the food and treats and…
Pooch LOVES the food and treats and GREAT customer service everytime and in all matters related to our ongoing subscription. HIGHLY recommend
Date of experience: 04 July 2025
Reply from Bella+Duke
Hi Diana,
That's wonderful to hear.
We're so happy that Pooh has a big appetite for our food and treats. It's also great to know that you're satisfied with our customer service and subscription process.
We really appreciate you taking the time to share your positive experience and for the high recommendation.
Bella + Duke
Verified
I am very pleased with the service
I am very pleased with the service. My dog is a fussy eater and after trying countless other food types, has finally settled with raw food
Date of experience: 26 July 2025
Reply from Bella+Duke
Hi Shirley,
Thank you so much for the fantastic feedback.
We know how challenging it can be to find the right food for a fussy eater, so we're absolutely thrilled to hear that your dog has finally settled with raw food after trying so many other options. It's truly our goal to provide meals that even the pickiest pups can't resist.
We're so glad you and your dog are happy with the service.
Bella + Duke
Invited
We all love Bella and Duke!
We all love Bella and Duke! Our staffy, Tyson, really enjoys his meals and we find the service fantastic! Really convenient - from complete meal portions to the delivery subscription. Thank you ☺️
Date of experience: 04 August 2025
Reply from Bella+Duke
Hi Mrs Allen,
Thank you so much for this wonderful feedback.
We're so happy to hear that Tyson loves his meals and that you're finding our complete meal portions and subscription service convenient. It means the world to us to know that we're making a positive difference for you and your furry family member.
We'll be sure to keep doing our best for Tyson.
Bella + Duke
Verified
Good quality meals
Good quality meals
Always delivered on time
Wee treats at special times
Poppy really enjoys mealtime
Date of experience: 27 July 2025
Reply from Bella+Duke
Hi Allen,
Thank you so much for the fantastic feedback.
We're thrilled to hear that you're happy with the quality of our meals and our on-time delivery. It's especially rewarding to know that Poppy really enjoys her mealtimes and that our little special treats make her happy.
We love having you as part of the family.
Bella + Duke
Verified
Good food!
Had paused my subscription but back on track now as other foods were too expensive. Dogs both are eating fine and appear very well on the food.
Date of experience: 26 July 2025
Reply from Bella+Duke
Hi Sharon,
Thank you for the wonderful feedback.
We're so glad to have you back and are thrilled to hear that your dogs are eating well and thriving on our food. It's great to know that we can provide a healthy and effective option for them.
We look forward to continuing to be a part of their routine.
Bella + Duke
Verified
Our dogs love it
We have been customers of Bella and duke for nearly 9 years. It’s been great for both my Labrador and my springer spaniel and we started it for weight control of our Labrador and my springer was fussy and wouldn’t eat anything apart from human food until we started with Bella and duke (even the vet was involved). Both of them enjoy it immensely except the salmon portions (no idea why but they no longer eat it so I stopped ordering annd it use to be their favourite)and always have clean bowls.
Delivery is great and when I’ve needed to use customer service it’s prompt professional but feels like a family business member you’re talking too. I have only give it 4 stars instead of 5 because we have been customers for a long time and the prices keep going up yearly. When we started it was approximately £120 for a month worth and now it’s nearly £160. I’m sure it’s in keeping with inflation prices but it’s a high price to spend.
Also the new website isn’t for me and I have to regularly request a new password as it doesn’t always accept the correct password.
Would recommend it though
Date of experience: 26 July 2025
Reply from Bella+Duke
Hi Madalynn,
Thank you so much for your incredibly loyal support.
It's customers like you who make our work so rewarding, and we are truly grateful to have you and your wonderful Labrador and Springer Spaniel as part of the Bella + Duke family.
We were especially happy to hear about the success you've had with their health, from helping with weight control to solving your Springer's fussiness issues. It's a huge compliment to hear that even after all this time, their bowls are always clean and that you appreciate our delivery and customer service.
We also want to thank you for your honest feedback, which is so valuable to us. We completely understand your concerns regarding the price increases. We work very hard to absorb costs where we can, but as you noted, maintaining the highest quality of ingredients and service does mean we sometimes have to adjust our pricing.
We are very sorry to hear about the difficulties you've had with our new website and the password issues. That is absolutely not the seamless experience we want to provide. We would love to help you resolve this. Please contact our Customer Care team directly at your convenience, and we can assist you with your account and pass your feedback on to our
technical team.
Thank you once again for your long-standing loyalty and for your valuable input. We look forward to many more years with you and your dogs.
Bella + Duke
Verified
Bella & Duke fabulous
Bella & Duke fabulous. My dog never been ill in the 6 years or so I have been using them. Lots of information and advice, easy to order using online portal and change delivery dates if necessary. And the personal touch is nice like sending a birthday treat every year for my dog. Customer service also great. They always making improvements for example changing packaging so you can peel the film off, or portioning the food so you can see what amount you feeding etc..
Date of experience: 26 July 2025
Reply from Bella+Duke
Hi Michelle,
Thank you so much for your wonderful review.
We are absolutely delighted to hear that your dog has been happy and healthy for the six years you've been with us.
It's fantastic that you've had a great experience with our online portal, finding it easy to order and adjust deliveries. We're also thrilled that you appreciate the little touches, like our birthday treats, and that you've noticed our commitment to making continuous improvements, such as our packaging and food portioning.
Your loyalty and positive feedback mean the world to us. We're so happy to have you both as part of the Bella + Duke family.
Bella + Duke
Verified
Really pleased with my choice of food…
Really pleased with my choice of food (having tried several) , I have a few dogs of different needs, but Bella & Duke has great texture, taste, variety, consistency, moisture.
Date of experience: 26 July 2025
Reply from Bella+Duke
Hi Sue,
Thank you so much for your wonderful review.
We're absolutely thrilled to hear that after trying several options, you've found a food that works so well for all of your dogs, each with their own needs.
It's fantastic that you're happy with the texture, taste, variety, consistency, and moisture of our food. That kind of feedback is a great motivator for our team.
We're so pleased that you and your dogs are happy with Bella + Duke.
Bella + Duke
Verified
Great experience- order process is…
Great experience- order process is straightforward and delivery was good
Date of experience: 20 July 2025
Reply from Bella+Duke
Hi,
Thank you for the great feedback.
We're so glad to hear that you found the ordering process straightforward and that your delivery went well.
We appreciate you taking the time to let us know.
Bella + Duke
Verified
Only food he has eaten
Teddy has been eating Bella and Duke most of his life (over 3 years)
There have been rare occasions when the bones in the meals were too big for him to chew as he is a small Cavapoo and the calcium content was too high for him.
I now add 10% mashed veg to all his meals and it seems to be working.
I really like the Bella and Duke membership for the Vet 24/7 and have used them a couple of times.
Date of experience: 26 July 2025
Reply from Bella+Duke
Hi Gucci,
Thank you so much for your wonderful review.
We are absolutely delighted to hear that Teddy has been a part of the Bella + Duke family for over three years.
We really appreciate you sharing your experience, especially the feedback about the bone size and calcium content. It's fantastic that you've found a great solution by adding mashed vegetables to his meals, that's a brilliant way to ensure his diet is perfectly balanced for his individual needs.
We're also so pleased to hear that you find the 24/7 Vet service beneficial and that it has been helpful for you. It's a key part of our commitment to supporting our community, and we're glad to know it's working for you.
Thank you again for your loyalty and valuable feedback. We look forward to many more happy years with Teddy.
Bella + Duke
Verified
My dog loves this food
My French bulldog Casper has been doing so well on this food. His stomach is a million times better his farts used to be enough to knock you out but not now. It is definitely on the pricy side but I see it as an investment in his health.
Date of experience: 26 July 2025
Reply from Bella+Duke
Hi Sian,
Thank you so much for your wonderful review.
We're absolutely delighted to hear that Casper is doing so well on our food.
It's fantastic to know that his stomach is a million times better and that you're noticing such a significant improvement. We love hearing these kinds of results, and it's a testament to the benefits of a proper raw diet.
We understand that our food is an investment, and we truly appreciate you seeing it that way. Seeing a happy, healthy dog like Casper makes it all worthwhile for us. We're so glad to have you both as part of our family.
Bella + Duke
Verified
Great experience
Being new to raw feeding ,Bella &Duke made the transition easy .Ordering and choosing the right food for my dog was simple and the information you get is excellent. Changing your order is an easy process too. My dog really is enjoying the food and is thriving on it.There is a Facebook group as well which provides good community support and ideas for you snd your dog which is great ! I highly recommend Bella &Duke.
Date of experience: 26 July 2025
Reply from Bella+Duke
Hi Sarah,
Thank you so much for your wonderful review.
We are absolutely delighted to hear that we made your transition to raw feeding an easy and positive experience.
It's fantastic that your dog is thriving and enjoying the food so much. We also appreciate you highlighting the ease of ordering, the helpful information, and the flexibility of changing your subscription.
We love our community, and we're so glad you've found the Facebook group to be a great source of support and ideas. Your recommendation means a lot to us, and we're thrilled to have you both as part of the Bella + Duke family.
Bella + Duke
Verified
Would recommend …
Our black lab had gone off her normal kibble and one of my friends suggested I try Bella and Duke. We have now been on it for around a year and she loves it. All the different flavours there’s not one she dislikes. Her skin is healthy and her coat is shiny. Delivery is easy and any time we have had to change quantities or delivery dates there has been no issue. Would recommend
Date of experience: 25 July 2025
Reply from Bella+Duke
Hi Mr Bruce,
Thank you so much for your wonderful review.
We're thrilled to hear that your black lab is thriving on Bella + Duke, especially after going off her old food.
It's fantastic to know that she loves all the different flavours and that you're seeing such great results with her healthy skin and shiny coat. We also really appreciate your feedback on how easy it is to manage your deliveries and subscriptions.
Thank you for choosing us and for your kind recommendation. We're so happy to have you both as part of the Bella + Duke family.
Bella + Duke
Verified
Very helpful staff
Very helpful and understanding about the delivery
Date of experience: 18 July 2025
Reply from Bella+Duke
Hi Inka,
Thank you for your feedback.
We're so glad to hear that our team was helpful and understanding with your delivery. We appreciate you letting us know.
Bella + Duke
Verified
My pup loves Bella & Duke and have…
My pup loves Bella & Duke and have used it for 5 years , the only issue I find is the packaging for some of the actual food gets damaged very easily and although there is a feedback option , I get a generic response . So can be a it annoying especially when defrosting .
Date of experience: 24 July 2025
Reply from Bella+Duke
Hi Janine,
Thank you so much for your wonderful feedback and for being a loyal Bella + Duke customer for five years.
We are absolutely delighted to hear that your pup is still loving the food after all this time.
Please accept our sincere apologies for the damaged packaging. We understand how annoying and inconvenient this is, especially when you're trying to defrost the food.
Your feedback is incredibly valuable, and we want to assure you that we are taking this seriously. We are passing your comments directly to our product and operations teams.
Thank you again for bringing this to our attention and for your continued support. We truly appreciate your honesty.
Bella + Duke
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.