Bellway Reviews 

The constant updates from Fiona the sales agent was fantastic throughout the process. We put our interest in a particular plot several months ago and when it became available we were led by the hand by Fiona very well. I would recommend Bellway to anyone who is thinking of buying a new build.

Bellway Roman Court - Susan has been amazing with us whilst purchasing our new home. Helping us work through everything and explaining it all very clearly.
We cant wait to be in our beautiful family home very soon!

Fantastic service from Sophia..explained everything and always with a lovely smile..5 star service ..just purchased a new house and she made it so easy .

When site managers Steve and Bruce managed snags directly, issues were resolved promptly. However, since completing our new home surveys, Bellway’s Customer Care has completely dropped the ball. It feels like as soon as those surveys are submitted, all interest in fixing snags disappears.

We have been left chasing basic repairs for months on end:

Weatherboard / Cladding: Waiting since 4th June just for replacement panels to be ordered.

Under-Sink Leak & Damage: Reported on 15th September. A contractor confirmed an improperly sealed sink caused water damage to the back panel, but no repairs have been scheduled.

Missing Limescale Reducer: No inline scale reducer was installed despite Bellway knowing this is a severe hard water area—forcing me to spend nearly £2,000 out of pocket for a water softener.

Guttering: Reported on 15th September after a gutter stop-end fell off into the garden. It still hasn't been refitted, raising serious concerns about damp with wet weather coming.

Having to constantly chase basic updates is exhausting. I’d strongly advise prospective buyers to be aware of how support plummets once your surveys are complete.

Our seller , Sophie, was a very proffessional, trustworthy and honest person who accompanied us in our process to buy our future home. She explained to us plans, especifications and method in a knowledgeble way, no pressure at all and also gave us all kind of advice regarding furniture and clarified our doubts. Belleway as a company, was opened to negotiate and facilitated our decision to buy our new property. Materials included are top notch and the app provided to inform us about every step during the development is amazingly accurate and supportive. We are over the moon with our house project thanks to Belleway.

Fast and efficient service. The staff especially Andrew made everything so seamless. Thanks guys 🥰

Have just reserved our new home with Bellway and the experience thus far has been great, Maxine has already sent across photos off the progress and has been a great help overall.

⭐⭐⭐⭐⭐ 5-Star Review for Bellway Homes

We are extremely happy with our experience with Bellway Homes. From the quality of the property to the overall service, everything has been excellent. The team has been professional, helpful and supportive throughout the process, making the experience smooth and stress-free.

We are delighted with our new home and would happily recommend Bellway to anyone looking to buy a new-build property. Thank you for helping us find our dream home! 🏡❤️

From the very first day my spouse and I walked into their office, Dawn and Louise have been amazing. They have been warm, welcoming, informative and supportive, ensuring we understood all our options and making our decision easy. Everything has been well organized, and their guidance has made the experience smooth and reassuring. With such excellent support up to the reservation stage, we are excited for the rest of the journey. Thank you, Dawn and Louise, for being fantastic!

Regarding Bellway Homes Kent Division, do not trust this company as they are not honest with their homeowners and use underhanded tactics.

My partner and I are currently dealing with Estelle and Nicola at Bellway’s Francis Gardens development and i can honestly say they are both a breath of fresh air.
Having bought a house off plan previously, we have dealt with house builders before and dealing with Bellway has so far been excellent. We are currently selling our home and wishing beyond wishing that we can buy a plot at Francis Gardens, the development has a great feel about it when we visit and i genuinely think that comes from Estelle and Nicola. They really have been so supportive of our journey so far and have been on hand whenever we have had questions. Thank you both, you are an asset to Bellway and we look forward to working with you through to completion.

Lee and Jonathan

Great experience, the whole buying process was very quick and Sally was extremely helpful.

Val and her team at Shawfair have been great with us. They have guided us through the process and have been so patient with all the extras we have asked for.

We bought our first house through Bellway. Matt was really helpful with the whole process of us buying the house. He was available on calls/emails/in person to assist us with visiting the property and explaining everything. He has provided extraordinary service and also checked afterwards to let him know if there are any faults in the house. Really pleased with the house.

The initial reservations phase has been smooth and communication has been top notch. Tamzin is approachable, helpful and really helped us through alot. She is very dedicated to the job and passionate to make the customer experience the best that it can be. We think she is an absolute credit to the team.

Amazing welcoming staff. Very helpful with everything and always in contact making sure the process is going smoothly. Would definitely recommend

The moment we met the sales advisor at Darwin’s edge development she was great. Answered all of our questions and arranged everything we asked for. The house we chose the Reedmaker is excellent value for money compared to others in the area and so far all is good

The staff are so helpful and very patient. We viewed several homes multiple times until we made our final decision. Deposit has now been paid and we are very happily moving forwards. Great experience and highly recommended. Both Helen and Amy were amazing. Many thanks.

Good service

Avoid Bellway at all costs!

Vicki hart is the head of customer care but clearly doesn’t care about customer issues. Extremely disappointing as we loved the look of another house on our development and wanted to buy another house, however the customer service and getting snags remedied has been so bad I wish I never bought a bellway home.

It is shocking that Jason Honeyman finds this service acceptable.

-Major health and safety issues. Scaffolding leaning over the house and falling debris unsafe, told to yank gas pipe, unsafe stairs. Faulty boiler. Major leaks through to ground floor.

-Plasters getting plaster in babys moses basket.

-They will try bribe you for a good NHCS review.

-Contractors enter your house, garden and garage without you letting them in.

-GDPR breaches. They print our your emails and hand them to contractors with information not required by them, they then leave this lying around to be viewed by others.

-They are incapable of repairing a snag in a single visit, each snag required 5 visits and they cause 5 more problems in doing it.

-They lie.

-No customer service skills. Operatives swearing and confronting you on your door step.

-They don’t follow their own complaints procedure.

-It is a full time job to get anything actioned by them.

You will regret buying a Bellway home. Do not make this mistake! Over 70 days i have had to stay home for snags to be “remedied”