Staff extremely helpful and nice
Staff extremely helpful and nice, Car was in top condition. Airport pick-up at Barcelona directly below airport super convenient.
Allround great
billiger-mietwagen.de Reviews
42,230 • Excellent
Very good in every way.
Very good in every way.
Alles hat super funktioniert
Alles hat super funktioniert, Auto war korrekt nach Buchung,
Only the latest review will count in the company's TrustScore
Was all perfect!
Was all perfect!
Perfect - Like always
Like always, smooth running process with an attractive offer and document service. Nothing to complain about, will come back for the next trip.
Ordered car not available
Ordered car not available
Reply from billiger-mietwagen.de
Guten Tag,
vielen Dank für Ihre Rückmeldung. Möchten Sie uns vielleicht mitteilen, was genau vorgefallen ist? Hatten Sie ein Problem mit der Fahrzeugkategorie oder konnte Ihnen Ihr Vermieter gar kein Fahrzeug übergeben?
Unser Kundendienst steht Ihnen gerne zur Verfügung, falls Sie eine Reklamation einreichen möchten.
Freundliche Grüße
Ihr Team von billiger-mietwagen.de
vielen Dank für Ihre Rückmeldung. Möchten Sie uns vielleicht mitteilen, was genau vorgefallen ist? Hatten Sie ein Problem mit der Fahrzeugkategorie oder konnte Ihnen Ihr Vermieter gar kein Fahrzeug übergeben?
Unser Kundendienst steht Ihnen gerne zur Verfügung, falls Sie eine Reklamation einreichen möchten.
Freundliche Grüße
Ihr Team von billiger-mietwagen.de
I have rent a car in Spain Barcelona and Hungary
I have rent a car in Spain Barcelona, was very good, also now in Budapest, was very good and without problems !
Transparente und faire Konditionen
Transparente und faire Konditionen
Only the latest review will count in the company's TrustScore
Rip-off with unnecessary insurances
I am frequently using Billiger-Mietwagen.de hiring cars with full-cover insurance always. For a second time in two years Herz/Dollar has treated the handover badly by letting me sign additional insurances mentioned in the tiny text with no time to read. And this despite the fact that I refused when being asked. Confronting Billiger-Mietwagen.de with such a mean procedure they would not support by telling Herz off but giving its client the blame. This is a known rip-off by some of the car hire personal and sometimes it just happens that you realize it too late. As my main supplier I was expecting Billiger-Mietwagen.de to take its customers part since it is ridiculous to ensuring a fully ensured car twice.
Reply from billiger-mietwagen.de
Dear Michael,
we are very sorry to read that you had issues with your local car supplier.
Unfortunately you did not add your booking number to your review, therefore we can not leave a statement for your review. If you wish us to comment your review, please let us know your booking number.
Best regards
Your billiger-mietwagen.de team
we are very sorry to read that you had issues with your local car supplier.
Unfortunately you did not add your booking number to your review, therefore we can not leave a statement for your review. If you wish us to comment your review, please let us know your booking number.
Best regards
Your billiger-mietwagen.de team
All went smoothly
All went smoothly, no issues
As usual
As usual - all was perfect!
I will never book again Firefly car…
I will never book again Firefly car rental through Billiger-mietwagen.
Apparently you don't have a contract with Billigen-Mietwagen although you book through them. After booking you get the voucher from Autoeurope. When giving this voucher at the desk to Fire-fly, they acknowledge the voucher but giving for signature a contract deviating from the voucher. When you disagree with their contract they say it is identical to the voucher and that it will be automatically corrected after returning the car. Even repeating the disagreement many times they were not willing to change their contract. When returning the car I asked for the final bill. The bill was not yet available, but they said it will send to my E mail address. To date I never got a final bill send to my E-mail address from them. But receiving my credit card overview it was clear that Fire-fly had charged 4 times more then agreed with the Billiger-mietwagen booking. Complaining with Firefly resulted in a simple answer that I had to deal with Billiger-Mietwagen because I booked through them. After two months debate with Billigen-mietwagen they refuse to help me solving this brutal abuse of Fire-fly by saying that they have no contract with me. Apparently they accept this behavior of Fire-fly carrental although their customer was brutal abused by their business partner. Billiger-Mietwagen Business ethics are not up to the standard of a top company. When they know that one of their business partner is abusing Billiger-mietwagen's customer (s) they should stop that behavior or stop dong business with this carrental company.
Reply from billiger-mietwagen.de
Dear Mr Van Hellemond,
we are sorry that you have made a bad experience with your local supplier and that there has been a misunderstanding regarding our services.
We are a price comparison portal for rental car offers. We do not have any contact or contract with the local rental car suppliers and can not choose which offers are shown on our portal. Our service is to compare the rental car offers and offer you advice in case you have any questions regarding such an offer. We also offer some support regarding your booking, however, the contract partner for your rental car offer is your broker.
When you sign the rental car contract, the contract is solely between you and your rental car supplier. We are not a part of this contract and have therefore no possibility to legally change this contract.
In case you have problems before signing the contract, please contact us, so we can try to find a solution for you in cooperation with your broker.
Best Regards
Your billiger-mietwagen.de team
we are sorry that you have made a bad experience with your local supplier and that there has been a misunderstanding regarding our services.
We are a price comparison portal for rental car offers. We do not have any contact or contract with the local rental car suppliers and can not choose which offers are shown on our portal. Our service is to compare the rental car offers and offer you advice in case you have any questions regarding such an offer. We also offer some support regarding your booking, however, the contract partner for your rental car offer is your broker.
When you sign the rental car contract, the contract is solely between you and your rental car supplier. We are not a part of this contract and have therefore no possibility to legally change this contract.
In case you have problems before signing the contract, please contact us, so we can try to find a solution for you in cooperation with your broker.
Best Regards
Your billiger-mietwagen.de team
Ok travel
Ok Is very good
Nice service and everything went quick
Nice service and everything went quick
Everything was OK
Everything was OK
Supper service
Supper service, alles gut geklappt .
Super Service
Super Service
Budget was fine but you unorganized
Budget was fine, but your service made a mistake in not clearly expressing that the car wasn't near the airport. It took forever to find the correct budget- though I did put “airport” in the search.
Reply from billiger-mietwagen.de
Dear Ms Rapuano,
we are very sorry there has been a misunderstanding, but please check your booking mails. We are very clearly stating that the rental station is in the city by giving you the address and by calling it „Stadtstation“ which stands for city station.
You can also use a filter on our portal: „Abholung am Flughafen“ to only see rental stations at the airport.
If you have any further questions on this, please feel free to ask.
Best Regards
Your billiger-mietwagen.de team
we are very sorry there has been a misunderstanding, but please check your booking mails. We are very clearly stating that the rental station is in the city by giving you the address and by calling it „Stadtstation“ which stands for city station.
You can also use a filter on our portal: „Abholung am Flughafen“ to only see rental stations at the airport.
If you have any further questions on this, please feel free to ask.
Best Regards
Your billiger-mietwagen.de team
In Los Cabos alles super
In Los Cabos alles super
The fair tanking option did not exist
I was disappointed because I chose the "fair tanking" option offered by billigermietwagen to rent a car with a full tank of fuel and returning it full. However, the Europcar office at which I picked the car up told me that this was not possible because all cars have a half-full tank and do not need to be filled up before returning. Very unfair, since I used very little petrol during my one-day rental.
Billigermietwagen passed my complaint on to Europcar, but ten days after my original complaint I have heard nothing. They don't understand that I am not trying to get back the petrol money, but to give them the opportunity to stop this happening again to me or others.
Reply from billiger-mietwagen.de
Dear Antonio,
we are very sorry there has not been a feedback yet by Europcar. Please note that the average response times for such messages is around four to six weeks from the brokers or the local car suppliers. Unfortunately we have no possibility to make them answer faster.
Best regards
Your billiger-mietwagen.de team
we are very sorry there has not been a feedback yet by Europcar. Please note that the average response times for such messages is around four to six weeks from the brokers or the local car suppliers. Unfortunately we have no possibility to make them answer faster.
Best regards
Your billiger-mietwagen.de team