Cole Buxton Reviews 3,927

Great quality and fit!

Great service, in store girls are leng

Delivery was fast, no complaints! Package of delivery was phenomenal

Great communication and T shirt
Came securely packaged

Products are high quality , good fit

Top class service as always

The quality

Great communication, when I needed to change the delivery address this was done on the day on the order which was great! Amazing product and fast delivery. Can’t ask for anything more!

I really like Cole Buxton products, but being priced at the higher end, I think their sales would improve further through a customer loyalty scheme. I’ve used other brands recently that either have a structured reward scheme providing money off or others that have used ad hoc targeted emails with discounts off products - might be something to think about to improve the already good service to great!

low key presentation with high quality products and both brand and products are astill on the niche side.

Excellent service

Easy to use website, quickly dispatched my top. Nice personalised sign card inside parcel with my name on it. Customer service are quick to reply when I have emailed in the past. Always flawless service and great clothes

Great service

Thank you. Good communication and lovely jacket

Great quality garments. Ordered multiple times already!

Good quality

I have always loved Cole Buxton as a brand, and my husband absolutely adores it. I had never purchased from them myself before, but I decided to buy a Christmas gift.

Unfortunately, the size and the appearance of the bag didn’t meet my expectations, so I had to return the items. The order included a bag and a winter jacket purchased during the Black Friday sale.

I followed all the return instructions correctly, used the official return portal, and shipped the parcel using the provided label. The return was delivered to their warehouse.

However, it has now been almost 5 months, and I still have not received my refund. What’s even more disappointing is that no one has responded to my emails for the past 4 months. The last message I received from the brand questioned why the return was sent from a different city. I had already informed them about my health situation, which requires me to travel frequently, including to Birmingham for treatment. Since then, I have been emailing them weekly, but I receive no response at all.

At this point, I have lost hope of getting my money back. I just want to warn others: returning items to this store can be very risky. Even if you follow all the instructions and the parcel is successfully delivered, you may not receive your refund or any explanation.
This has been a very disappointing experience. Please be careful when ordering, especially if you might need to return something.

Take care and stay healthy.

I recently ordered a black Cole Buxton Tshirt for my son
im so excited to give it him for his 16th birthday and even more special as his name is Cole 😊
the product arrived in beautiful packaging and even a personal card with my name on.
lovely little touches goes along way.
Thank you x