Avoid Comfy Quilt at all costs.
Avoid Comfy Quilt at all costs.
I ordered two foldable mattresses from Comfy Quilt through Tesco Marketplace and have had an extremely disappointing experience. Several weeks have passed, and I still have not received my order.
I attempted to contact the seller by email but received no response whatsoever. The phone number provided for customer contact does not work, making it impossible to speak to anyone regarding my order. Despite multiple attempts to reach them, I have been completely ignored.
What is most concerning is the total lack of communication and customer support. When customers spend their money, they deserve updates, responses, and a resolution when something goes wrong. Unfortunately, Comfy Quilt has failed on all of these fronts.
I am still waiting for either the products I paid for or a full refund. No customer should have to spend weeks chasing a seller for basic information about their order.
The fact that I have been left without both the goods and my money for weeks is completely unacceptable and raises serious concerns about the seller's reliability, professionalism, and commitment to customer service.
Based on my experience, I would strongly advise potential customers to be very cautious before purchasing from Comfy Quilt. Poor communication, unresponsive customer service, failure to deliver ordered products, and a complete lack of accountability have made this one of the most frustrating online shopping experiences I have ever encountered.
I expected far better from a company selling through a major retailer's marketplace. Unfortunately, Comfy Quilt has shown no regard for its customers once payment has been taken.
