Creative Products Ltd Reviews 20

TrustScore 4 out of 5

3.8

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Rated 5 out of 5 stars

I have just purchased Mortar Joint Replacement Heads. First of all the service was first class immediate confirmation and delivered quickly. Then the heads and the paving brush are excellent. I hav... See more

Company replied

Rated 1 out of 5 stars

Your Nano gel tape is the most useless product I have ever bought! The video of how strong this product is, Is completely false! Utterly useless! False advertising like thisbis illegal. I will... See more

Company replied

Rated 5 out of 5 stars

Bought a hose just over a year ago which developed a fault on 1st use this year. Took it back to original shop but as it was over 12 months since purchase they would not exchange it. Contacted Creati... See more

Company replied

Rated 5 out of 5 stars

I have been so impressed with the customer service - we bought a product several years ago and I couldn’t figure out how to recharge the battery. Not only did they spend time trying to help me but wh... See more

Company replied

Company details

  1. Garden
  2. Cleaning products supplier
  3. Garden centre
  4. General Store
  5. Hardware Shop
  6. Lighting Shop

Written by the company

Creative was founded back in 2009. The company's business idea since the beginning has been to import and sell smart products that make everyday life a little more practical, easy and fun, whether it is our kitchen, homecare, garden, pet, birdcare or gift products. The products span many different categories, with functionality as the common denominator. Our buying teams source new products through trade fairs and exhibitions around the world, as well as through the company's large global network of contacts and suppliers. Creative's product range is forever changing with a constant focus on providing new smart inventions.


Contact info

3.8

Great

TrustScore 4 out of 5

20 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Mortar Joint Replacement Heads for paving

I have just purchased Mortar Joint Replacement Heads. First of all the service was first class immediate confirmation and delivered quickly.
Then the heads and the paving brush are excellent. I have tried many such products over the years but these out perform all of them and are easy to use at a very good price and in my experience are better than some that are more expensive.

24 March 2026
Unprompted review
Creative Products Ltd logo

Reply from Creative Products Ltd

Hi Barrie, thank you so much for your great review, we are pleased that you received them so quickly and are happy with them. Laura - Creative Products Team.

Rated 5 out of 5 stars

Push & Fix

Thanks for the Push & Fix Suction hook, good suction and it still holds without falling off

23 March 2026
Unprompted review
Rated 1 out of 5 stars

Your Nano gel tape is the most useless…

Your Nano gel tape is the most useless product I have ever bought!

The video of how strong this product is, Is completely false! Utterly useless! False advertising like thisbis illegal.

I will be requesting a refund via a bank chargeback.

3 March 2026
Unprompted review
Creative Products Ltd logo

Reply from Creative Products Ltd

Hi, we are so sorry you are not happy with the product, please can you email us further details to what you used it for and how much was used to laura@creativeproducts.ltd.uk and we will be able to help you. Can you please tell us where you purchased it from too. Thanks

Rated 5 out of 5 stars

Dog is obsessed

Bought the treat ball at a local garden centre. My dog is obsessed with it (ignores the kibble that falls out which is very unusual for her!)
Fantastic product. Hours of fun!

15 December 2025
Unprompted review
Creative Products Ltd logo

Reply from Creative Products Ltd

Thank you for your lovely review, we are so pleased your dog is obsessed with it! Enjoy - Laura, Creative Products team.

Rated 5 out of 5 stars

Very impressed, highly recommend

I have been so impressed with the customer service - we bought a product several years ago and I couldn’t figure out how to recharge the battery. Not only did they spend time trying to help me but when it didn’t work they sent me a replacement product! Very impressed, would highly recommend.

4 August 2025
Unprompted review
Creative Products Ltd logo

Reply from Creative Products Ltd

Thank you so much for your lovely feedback!

Kindest regards
Tierney

Creative Products Ltd

Rated 5 out of 5 stars

Excellent Aqua Lance

I ordered an Aqua Lance for watering my hanging baskets. It arrived promptly, it was exactly as described and worked well. Good value for money. I'm very please with it - many thanks.

16 June 2025
Unprompted review
Creative Products Ltd logo

Reply from Creative Products Ltd

Hi Peter, thank you for your lovely review, we are glad it arrived so quickly and you are happy with it - Laura CP Team

Rated 1 out of 5 stars

Push & Chop with usb charging did not…

Push & Chop with usb charging did not charge up and is to be returned for a refund.

4 January 2025
Unprompted review
Creative Products Ltd logo

Reply from Creative Products Ltd

Hi, the push and chop does need to be aligned correctly to fully charge as it has a built in safety feature. Hopefully you got your refund, alternatively we can send you replacement directly from us - Laura CP Team

Rated 5 out of 5 stars

Easy use website prompt service good…

Easy use website prompt service good quality product reasonable priced. was a gift & recipient loved it.
Thanks

24 May 2024
Creative Products Ltd logo

Reply from Creative Products Ltd

Thank you for your lovely review you are very welcome! Laura, Creative Products team.

Rated 1 out of 5 stars

This bird feeder was advertised as deterring starlings - It wasn't!

This bird feeder was advertised as deterring starlings. I filled it up and within a day all the food had been taken by starlings. This works out as a very expensive feeder. I left a review on their site but funnily enough it wasn't published nor did I receive any feedback.

13 May 2024
Unprompted review
Creative Products Ltd logo

Reply from Creative Products Ltd

Hi Mike, thank you for your review, I am sorry you are experiencing problems with the product, I have just checked and we have not had a review pending from you on our website. We can arrange a replacement product if you would like to email laura@creativeproducts.ltd.uk with your details. Thanks Laura, Creative Products team.

Rated 1 out of 5 stars

Bought a single solar bottle light as a…

Bought a single solar bottle light as a test to see if they were OK before potentially ordering more. Worked for 48 hours. Won't be reordering.

2 February 2024
Unprompted review
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Reply from Creative Products Ltd

Hi, sorry that the bottle light stopped working, please can you email your details to laura@creativeproducts.ltd.uk and we will send you a replacement.

Rated 1 out of 5 stars

fast cut wrapping paper cutter

We have tried a fast cut wrapping paper cutter. What a waste of money. It only ripped the paper. Don’t ever buy one.

18 January 2024
Unprompted review
Creative Products Ltd logo

Reply from Creative Products Ltd

Hi Richard, I am sorry to hear you have a problem with the Fast Cut, it could be a faulty one, you can return it to your place of purchase or I will be happy to send you a replacement out, please send your details to laura@creativeproducts.ltd.uk thank you.

Rated 1 out of 5 stars

Grill Mesh, more Mess

Grill Mesh, more Grill Mess
Thought this would be a good idea, but after only 4 cooks the "mesh" is disintegrating.
Uded on a gas barbecue, never more than ~210C, washed after each use in warm soapy water, the square meshes are becoming baggy and distorted.
Wouldn't recmmend to anyone

9 June 2023
Unprompted review
Creative Products Ltd logo

Reply from Creative Products Ltd

Hi Doug, sorry you have experienced problems with the Grill Mesh, we do not receive many complaints about this one, it could be faulty, if you would like a replacement please send your details to laura@creativeproducts.ltd.uk thank you

Rated 5 out of 5 stars

Excellent customer service

Bought a hose just over a year ago which developed a fault on 1st use this year. Took it back to original shop but as it was over 12 months since purchase they would not exchange it. Contacted Creative Products customer service who replaced the whole item with no quibbles and promptly.
It is great to receive such good customer service.

25 May 2023
Unprompted review
Creative Products Ltd logo

Reply from Creative Products Ltd

Thank you for you fantastic review, I am glad the hose arrived safely - Laura Creative Products Team

Rated 5 out of 5 stars

Keep your cool... with this ICE TOWEL

This is a big shout out for the cool touch Ice Towel. It retails at £6.99 The size of the towel is 100cm X 30cm. Its a perfect size, not too big and very manageable. I have used this during the recent heatwave, both at home and in a very hot car journey.🥵

Rinse this under a cold tap, squeeze out the excess water and shake the towel for 5 - 10 seconds. This shaking distributes the water particles throughout the cloth. It is ice cold. As if you had put it into the fridge for an hour... AMAZING. It will stay cool for up to 2 hours. If you want it really ice cold, then just keep putting it under the cold tap, squeeze and shake. Its that simple.

Can be used as a cooling head band, scarf and head wrap. Anyone with a bald head during this heatwave would love this! 👨‍🦲 Would be ideal for bringing down some ones temperature, when ill. Also, especially good for cooling down babies, children and the very frail and old. If you are into running or jogging, you could wrap this around your neck to keep cool. I should imagine it would be soothing for headaches and migraines too. So many uses for this ice towel.

I took it in the car with me. It stayed cool and I could make it ice cold again, by simply hanging it out of the window, as we drove! It immediately cooled by a few degrees in the breeze...again AMAZING and of course, its what us menopausal women 🥵 have been waiting for. If you tried to take mine away from me now... there's a serious chance that one of us would end up dead!! 💀

You could take this cloth out with you, as it fits neatly into any bag. Whether you`re going to work, shopping or generally out and about and know that you can easily rinse it out somewhere and your good to go.

8 August 2022
Unprompted review
Creative Products Ltd logo

Reply from Creative Products Ltd

Thank you for your brilliant review of the Ice Towel, its great that you find it so useful - Laura Creative Products Team

Rated 1 out of 5 stars

Unimpressed - will not buy their products again

Bought their 'Dickie Birds' fat ball garlands - 6 plastic balls that open to put fat balls in for birds. They can be hung singly or linked together. In less than a day one pair was on the ground, with the locking pin broken and one globe open, and the fat ball missing. A little while later another pair was being investigated by a grey squirrel and the globe broken open, and the fat ball gone. Clearly not fit for purpose. Two polite emails asking for a refund were unanswered.

1 February 2022
Unprompted review
Creative Products Ltd logo

Reply from Creative Products Ltd

Hi, I am sorry you experienced problems with this product, please can you tell me where you purchased it from and sent the emails to as its very unusual for us not to respond quickly. If I can be of any help please let me know - Laura Creative Products Team

Rated 5 out of 5 stars

Amazing Customer service

I had a problem with a product that was bought a year ago. I contacted the company and they immediately sent me a new one with no quibble. You really can't get better customer service than this. Exceptional.

Thank you!

12 January 2021
Unprompted review
Creative Products Ltd logo

Reply from Creative Products Ltd

Thank you for your review, I am glad the replacement arrived safely with you - Laura Creative Products Team

Rated 1 out of 5 stars

Bought a set of 4 plastic covers wish I…

Bought a set of 4 plastic covers wish I hadn’t bothered. I tried to cover a dish with them as advertised after a lot of struggling the cover just curled up and came off . Don’t waste your money on these products . I certainly won’t be buying from this company again.

3 January 2021
Unprompted review
Creative Products Ltd logo

Reply from Creative Products Ltd

Hi, I am sorry to see you experienced problems with the product, we have only just seen all the reviews on here so if you would like to contact us we can see if we can help - Laura Creative Products Team

Rated 1 out of 5 stars

Extremely poor customer service

Extremely poor customer service. I brought the push and fix fittings having seen their impressive video and claims that it sticks to any surface!
Both fixings in the pack fell off my door causing my new Christmas wreath to break. They then used a poor excuse that the surface (my internal door) wasn’t a flat surface! They also suggested I try hanging the wreath on a tiled surface. I’m not sure if they think that hanging a wreath in a bathroom or kitchen is normal?!
They refused to pay for my broken wreath and offered to send me new push and fix pack. Again I’m not sure why they would want other things in my house to break.
Just FYI if you want your belongings to remain in one place and not on the floor, don’t buy from creative products :)

13 December 2020
Unprompted review
Creative Products Ltd logo

Reply from Creative Products Ltd

Hi thank you for leaving a review of the Push and Fix, please can you tell me where you purchased them from and who you contacted about the issue? We have only just noticed there are reviews on here and would like to help - Laura Creative Products Team

Rated 1 out of 5 stars

Rubbish products fragiler than toys

Rubbish products that look interesting but break at first use!
Bought the Dead head snipper - snapped at first use
And the mighty little digger - fork warped on clearing loose soil!
Waste of money - worse than toys!

8 September 2020
Unprompted review
Creative Products Ltd logo

Reply from Creative Products Ltd

Hi, I am sorry to hear you experienced problems with both products, we do not normally have issues like this with them, if you would like to email me your address details I will be happy to send you some replacements in the post - Laura Creative Products Team

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