Dakine Shop Reviews

We would like to apologize for your inconvenience. Unfortunately, also our own service team received the information about the delay in delivery of your item due to a technical difficulty at Dakine’s central European warehouse belatedly. We're truly sorry and hope to be able to maintain you as a Dakine customer and convince you with our product quality & service in the future. However, we understand if you can't wait any longer and need to cancel. Please contact our service team via mail and will refund you the corresponding amount immediately.

Dear customer,

thank you for your feedback. We're truly sorry if there were any misunderstandings. However, our return policy and the minimum order values for free shipping can be consulted transparently on our website at any time.

Unfortunately, our customer service was not able to match your evaluation on Trustpilot with the corresponding order history, since you didn’t specify any reference number. The satisfaction of our customers has high priority for our customer support team and all of us at Dakine Shop and we keep on working hard to optimize our processes. For this reason, we would like to invite you to send us a detailed feedback to info@dakine-shop.com.

Thanks for your help,

Best regards,
Your Dakine Shop Team

Dear customer,

Thank you for your feedback. We would like to use this path to apologize for your inconvenience and the misunderstanding. For technical reasons however, a discount code cannot be applied belatedly if your order has already been shipped.

We hope for your understanding & sinde the satisfaction of our customers is highly important to us at Dakine Shop, our service team would like to offer you "small compensation" which you will find in your inbox.

Best regards,
Your Dakine Shop Team

Dear customer,
we regret your inconvenience - unfortunately however this didn’t occur to a system error. By accident, you must have placed two similar orders for the same bag yourself and once you noticed the problem and informed us about your mistake, both orders were already shipped. Of course, you can always send the second order back during our legal revocation period of 30 days. Thanks for understanding however, that in your case DHL had already charged the additional shipping costs.
Best regards,
Your Dakine Shop Team

Dear customer,

Thanks for your review. Of course, all our online customers have the right and the opportunity to claim a defective product. However, please understand that we have to check on the claim & defect before a refund can be made. Our warranty covers material and manufacturing defects. However, the warranty does not cover wear and tear damage such us faded colors, material wearing over time and tears caused by a crashes, accidents or inadequate care.

Thank you for your understanding a. If you have any further questions, please contact our customer service at + 49 89 - 35061717.

Kind regards,
Your Dakine Shop Team

Dear Javier,

as our customer support team has already assured you by mail, we were very sorry to hear about your inconvenience and the delivery problems!
Since the products you mention may/might have gotten damaged along the way, we have kindly asked you to send us pictures of the “package” h
ow you received the gloves.

In order to be able to help you and investigate with DHL, we need to understand what exactly happened and what is broken.

You can use our online form, which explains step by step the procedure: https://www.dakine-shop.com/shopware.php?sViewport=ticket&sFid=31


Thanks for your help, best regards,
Your Dakine Shop Team

Dear customer,

Thank you for your feedback. First of all, we would like to apologize for the delay and the inconvenience that you experienced with your order. Unfortunately, we were experiencing slight delays at the European Dakine warehouse and our product suppliers due to the annual inventory and due to the high order occurence during peak season (winter), our customer support didn’t notice your case before you got in touch with us.

The satisfaction of our customers is very important to us at Dakine Shop. We keep working hard to optimize our processes and would be happy to welcome you as a customer again.

Enjoy your trip, Best Regards,
Your Dakine Shop Team

Dear customer,

First of all, we would like to apologize for the delay of your order. Unfortunately, our customer service hadn’t received an email form you until this morning. They are now highly aware of the subject and already investigating. We will get back to you by mail as soon as we have a feedback.

The satisfaction of our customers is very important to us at Dakine Shop. To optimize our processes, we truly appreciate if our customers get in touch with our service team even a lot earlier to be able to investigate the delivery problem as soon as possible!

We keep working hard to optimize our processes and would be happy to welcome you as a customer again.

Best Regards,
Your Dakine Shop Team

Dear customer,

thank you for your evaluation. We’re truly sorry for your inconvenience! Unfortunately, our customer service was not able to match your evaluation on Trustpilot with the corresponding order history, since you didn’t specify any reference number.

As a matter of fact, the satisfaction of our customers has high priority for our customer support team and all of us at Dakine Shop! Please make sure to also check your spam folder for our responses (and add info@dakine-shop.com to your address book if necessary).

For further questions on your subject, please do also not hesitate to contact our customer support team directly by phone during the opening hours: +49 89 - 35 06 17 17.

Best regards,
Your Dakine Shop Team

Dear customer,

thank you for your evaluation. we’re sorry for your inconvenience. Unfortunately, our customer service was not able to match your evaluation on Trustpilot with the corresponding order history, since you didn’t specify any reference number. The satisfaction of our customers is highly important to us at Dakine Shop. For the tracking status, as well as for further questions and feedback, please do not hesitate to contact our customer support team directly with your order number at hand: info@dakine-shop.com or +49 89 - 35061717.

Best regards,
Your Dakine Shop Team

Dear Andrei,

We regret that there was a misunderstanding concerning your order at Dakine Shop. Unfortunately, our customer service was not able to match your evaluation on Trustpilot with the corresponding order history, since you didn’t specify any reference number.

The satisfaction of our customers is highly important to us at Dakine Shop. If you have any further feedback, questions or problems, please do not hesitate to contact our customer support team: info@dakine-shop.com or 089-35061717.

Best regards,
Your Dakine Shop Team