5 stars: Excellent

Quick delivery and easy returns

Quick delivery and easy returns. Refunds to bank account speedily done. Very pleased with quality and fit of items kept. I'm a 10/12 for decathlon clothes I need size 12.

5 stars: Excellent

Excellent service and fast delivery

Excellent service and fast delivery, definitely recommend to use, plus their products are first class quality

Only the latest review will count in the company's TrustScore
1 star: Bad

No-show e-Giftcard

I bought a giftcard online on Thursday 19th. Simple, you would think, but the process was not user-friendly. I eventually got there (with my order) and my credit card account was relieved of the funds. To get the promised pdf of the e-giftcard you have to create an online account, whch I did. On accessing the account you are supposed to be able to download the giftcard pdf, only there was no record of my having ordered anything, despite the fact that I had received an email with an attached receipt for the payment.

I emailed Decathlon on Friday 20th, marked urgent as I needed to know whether I would have a gift to hand over on Christmas Day. As of 2.30pm on Saturday 21st, no reply.

So, try customer services, you might say. There is no phone number for customer services anywhere on the website as far as I can see. There is a contact number under 'legal information' which cuts off as soon as you ring it. There was another number on the invoice so I phoned that. I needed to speak to customer services, I was told, and helpfully given their number. The wrong number as it turned out. Try again: sorry, here's the correct number. Phoned it at 2.20 pm to be told, by recorded message, that customer services was closed; I should call during normal working hours, which curiously include Saturday (today) from 9.00 am to 6.00 pm.

So at the moment I have no idea if I will have a present to hand over on Wednesday. So why the one-star review you wonder? because there is no facility to rate it zero.

1 star: Bad

I am writing to review the Decathlon…

I am writing to review the Decathlon Quechua inflatable matress range. I bought the Air Seconds 80 model some time ago and recently took it out to use it for a guest at my home.
I imagine it could be deflated in "seconds" but I have no idea how it could be inflated!
Having looked at YouTube I can see that you require a special pump that fits the valve to inflate the matress.A pump is not included so I was left high and dry.
Instructions are minimal and multi natonal.They show a picture of a track pump (which I have) but there is no way of connecting it to the matress valve.The information on the box states an inflation time of 30 seconds and deflation as "GONFLAGE RAPIDE".Right!
This possibly a good product if you have a special pump.
If not it's a total waste of time.
So be aware. You need a pump as well.

5 stars: Excellent

Quick delivery and perfect products

Quick delivery and perfect products

5 stars: Excellent

Decathlon is my favourite store

Decathlon is my favourite store. The staff are always friendly and knowledgeable, the products are excellent and well priced. I would never go anywhere else for sports or outdoor gear.

2 stars: Poor

Slow and unreliable deliveries

It’s the second time I’ve used Decathlon online and the second time I’ve been frustrated. Request for this review has come through long before I’ve even seen my delivery.

First delivery wasn’t actually shipped until 10 days after the order was placed. Annoying when the website says delivery within 2-4 days.

This delivery - shipped 10 days ago but never made it to the click and collect point (their own warehouse so no external company to lose it). Had to chase and have the delivery reordered. I’m now unlikely to receive this in time for Christmas.

Disappointing as a great range of products, I just don’t have a store locally. Both of my online experiences have been poor and unreliable. Will not be using again in the future.

1 star: Bad

Useless

Useless ! Ordered on the 9th December with delivery due today the 20th. Called to check that it was still on track and was told that it was out of stock and that I had been emailed and refunded. Well no I've not been emailed and refunded, and now I've got 4 days to try and get a replacement before Christmas. Thank you Decathlon . . . . . . NOT !!

1 star: Bad

Order cancelled and not told me but still charged!

Placed an order on 9th Dec, was due to collect on 19th (my husbands Christmas present) but found the order had been cancelled and no one told me despite them taking the full £450 from my card! Now I’m being told I can’t have it delivered in time for Christmas. Absolutely disgusted.

5 stars: Excellent

Good quality product

Good quality product, quick free delivery.

Reply from Decathlon UK Ltd
Hello,

Thanks for taking the time to share your thoughts. We really appreciate it.
Glad to hear that you're really happy with the delivery and products.

Regards,
Decathlon UK Team
5 stars: Excellent

Prompt service

Prompt service, quilty at low price's

Reply from Decathlon UK Ltd
Hello Michael,

Thank you so much for the feedback!
Our company works really hard to make the prices accessible for everyone and with excellent quality.
And happy to hear that all our services have reached your satisfaction level.

Regards,
Decathlon UK Team
5 stars: Excellent

good quality

good quality, and speedy delivery, thank you

Reply from Decathlon UK Ltd
Hello Donna,

Thanks for your valuable feedback.
We are thrilled that you loved your experience with Decathlon.
And happy to hear that all our services have reached your satisfaction level.

Regards,
Decathlon UK Team
5 stars: Excellent

Very quick and efficient service

quick and efficient service

Reply from Decathlon UK Ltd
Hello m green,

Thank you for taking the time to share your experience with us.
We really value your feedback as it helps us improve our service.
Happy to hear that you are satisfied with our services.

Regards,
Decathlon UK Team
1 star: Bad

Ordered for some gifts for Christmas

Ordered for some gifts for Christmas, received an confirmation e-mail with delivery details. Eventually log onto my account only to find the order had been cancelled by. Customer servive sent a €5 voucher and the link to open does not work. Very poor.

5 stars: Excellent

Great products

Great products, excellent prices and very fast deliveries

Reply from Decathlon UK Ltd
Hello Mrs. Maggie,

Thanks for taking the time to share your feedback.
Decathlon works really hard to make the prices accessible for everyone and with excellent quality.
We are constantly working on improving our services, so your opinion is important to us.

Regards,
Decathlon UK Team
Only the latest review will count in the company's TrustScore
5 stars: Excellent

quick delivery

quick delivery
easy to order
clothing as described

Reply from Decathlon UK Ltd
Hello Bal,

Thank you so much for the feedback!
We appreciate feedback in all forms, but it's all the more gratifying when it's positive.
And happy to hear that all our services have reached your satisfaction level.

Regards,
Decathlon UK Team
Only the latest review will count in the company's TrustScore
5 stars: Excellent

Fantastic products at a fantastic price.

Fantastic products at a fantastic price.

Reply from Decathlon UK Ltd
Hello G Smith,

Thanks for your kind feedback.
We really appreciate it.
Our company works really hard to make the prices accessible for everyone and with excellent quality.

Regards,
Decathlon UK Team
5 stars: Excellent

Very impressed with the helpful staff…

Very impressed with the helpful staff in the shop and the prompt delivery to my address of the goods ordered. Will definitely shop again and recommend.

Reply from Decathlon UK Ltd
Hello Janet,

Thank you so much for the feedback!
We put customer experience and satisfaction is our priority, and your review reaffirms the hard work we put in every day.

Regards,
Decathlon UK Team
4 stars: Great

Arrived in good time and was as expected

Arrived in good time and was as expected

5 stars: Excellent

Saddle orrder

Item as described and promptly dispatched. Great service

Reply from Decathlon UK Ltd
Hello John,

Thanks for taking the time to share your thoughts. We really appreciate it.
Glad to hear that you're really happy with our products.

Regards,
Decathlon UK Team