DeinDeal.ch Reviews 

Deindeal went bankrupt in Aug 2026 or something like that, so the service provider refused to serve us.

Same thing. Ordered a bamboo cabinet for 370,- chf and it never arrived. 2 months ago.
And absolute NO COMMUNICATION.
Dont order there.

Bought a designer bag for a quite significant price on August 16, 2026 with delivery promised for the first week of September. Still waiting for either reimbursement or delivery or at least acknowledgement of the delay or confirmation that delivery is not possible. Customer service is inexistant, their lawyers do not reply either is any constructive manner.

I bought a voucher to discount 50.- CHF at the restaurant and the restaurant refused to redeem it. Very unpleasant experience. Wouldn’t recommend it.

The wrong article was send - and no Feedback on my Mail / WhatsApp.

Best price and super fast delivery! Everything went smoothly. Highly recommended

Recent experience is just HORRIBLE with their outsourced customer service and portal to experience online shopping.

Shipping, packaging and quality of good on sale - Just BAD!
Don't trust this website anymore! Not recommended.

everything wery smooth, nothing to worry .

Bought an (unvalid) coupon, and after chasing them through several phone calls and emails, finally got a written confirmation that the money will be reimbursed "within 14 business days". Guess what, no money received after that delay. I'm trying other ways to recover it but yeah, run away from that company.

Through UBS Switzerland twint deals i bought the Pathé cinema tickets. I have tried several times to use the voucher code without success. have not received any response from my email to Dein deal. Please respond to my email or activate my voucher

Purchase in may, delivery in aout. Partial delivery only. And the return is impossible pour soem goods that I didn't want to keep. Customer service with automatic emails.

ATTENTION - DEINDEAL is in financial distress and does not refund any thing anymore.

Communication to customers
Subject: Information on the current situation of DeinDeal AG

Dear customer

We regret to inform you today that DeinDeal must restrict its business operations. Swiss online retail has changed significantly in recent years. International platforms have shifted the price structure with very low prices and direct shipping from abroad, while the cost of digital reach has risen sharply.
Due to the challenging market situation in Swiss online retail and the resulting intensified competitive conditions, DeinDeal AG was forced, for financial reasons, to apply for a provisional debt moratorium (Nachlassstundung). By decision of 7 August 2026, the District Court of Zurich, acting as the composition court, granted DeinDeal AG a provisional debt moratorium for an initial period of four months, until 7 December 2026, and appointed the law firm STAIGER Rechtsanwälte AG (lead partners Georg Wohl and Daniel Hunkeler) as provisional administrator.
With the court's consent, publication of the proceedings was initially waived in order to safeguard the continuation of operations. Creditors' rights were fully safeguarded at all times. For financial reasons, the proceedings are now being published, which will also be recorded in the coming days in the Swiss Official Gazette of Commerce and in the commercial register.
We deeply regret the circumstances. Our top priority is to keep the impact on our customers as low as possible.

This company is an absolute nightmare, avoid at all costs!
This is not a one-off mistake; they have a systemic pattern of ghosting customers and failing to deliver complete orders. I placed an order on for a wall decor unit ("Decorative Metal Wall Accessory, Multicolor, Metal"). When it arrived, the delivery company simply left an already open box at my door without any notification or expected delivery date. Unsurprisingly, there were no mirrors inside.
Whenever they ship something, they consistently fail to send half the product. I contacted customer support, and two years ago they replied saying they would "i ship it back and then start an investigation and get back to me." I shipped it back, Since then? Absolute silence. No follow-up, no resolution, no refund, nothing.
To make matters worse, I have another open nightmare with them involving Invoice #8CD9F6354F03 , rechargeable heated socks missing their vital remote control which makes it impossible to turn the heating on so its a useless product and a defective posture corrector that never worked. They completely ignored me on that case for a full year as well, leaving me out of pocket for unusable, broken merchandise, NO REPLY AND NO REFUND.
Taking people's money, sending incomplete or broken items, and then completely ghosting customers for years is beyond real. Zero accountability, zero customer service, and completely untrustworthy. Save your money and shop anywhere else.

The order process and the phone contact with your customer service was easy, simple and very friendly. The product itself is perfect. The delivery service has to be improoved. We were not reachable by mobile/mail and we were not at home. The parcel was left simply outside of the frontdoor which is not acceptable for an item of this important value.

Perfect, even 4 Months later.

Very good princes, fast delivery and very good communication.

AVOID – CHF 2,177 WITHHELD AFTER RETURN – NO REFUND AND NO MEANINGFUL RESPONSE

I would strongly advise anyone considering purchasing from DeinDeal to think very carefully before handing this company their money, particularly for an expensive purchase.

DeinDeal currently owes me CHF 2,177 for an item that I returned. The goods are no longer in my possession. DeinDeal has had the returned item for weeks. Yet they have kept my CHF 2,177 as well.

Despite repeated emails, chasing and attempts to resolve this directly, I have still not received my money back. Even more concerning is the extraordinary lack of meaningful communication. Nobody appears willing or able to take responsibility, provide a proper explanation or tell me when my CHF 2,177 will actually be returned.

This has gone far beyond what could reasonably be described as a normal refund delay.

DeinDeal has the returned merchandise AND has retained CHF 2,177 of my money. I have neither.

From a customer’s perspective, this feels alarmingly close to being scammed: a company takes your money, accepts the goods back and then you spend weeks trying to recover thousands of francs while your requests for help go effectively unanswered.

I have since learned that DeinDeal AG has been under a court-approved provisional debt moratorium since 7 August 2026. Against that background, the fact that an outstanding CHF 2,177 customer refund has not been paid – combined with the failure to communicate transparently with me – is extremely concerning.

My refund issue was already ongoing before this became public. At no stage during my repeated attempts to recover my money did DeinDeal provide the level of transparency or urgency that I would expect when a customer is owed more than CHF 2,000.

This is not simply “poor customer service”. A business is retaining CHF 2,177 belonging to a customer after taking back the corresponding merchandise.

I have now stopped treating this as an ordinary customer-service complaint. I am formally escalating the matter, including to the administrator overseeing DeinDeal’s debt moratorium, and pursuing the available routes to recover my money.

Based on my experience, I cannot recommend trusting DeinDeal with a significant purchase.

My advice: exercise extreme caution before paying DeinDeal substantial sums of money.

I will keep this review updated so that other customers can see whether DeinDeal ultimately returns the CHF 2,177 it owes me.

Very bad experience as the coupon purchased couldn't be used by the hotel, since your firm went bankrupt 2 days before our reservation at the hotel. We were not informed about it. We had to pay twice our journey in the hotel.

Unacceptable customer service – Withholding refund for over a month
​Following a lengthy return process, DeinDeal confirmed in writing on July 31st that my refund would be transferred to my bank account within 14 business days. Yet weeks after the deadline expired, the money has still not arrived.
​When following up, you only receive generic, automated responses claiming the issue has been "forwarded to the specialist team," with zero accountability, timeline, or proof of payment.
​Forcing customers to chase their own money for weeks while holding onto funds is completely unprofessional.

Nice food, good location. Frindly staff.
Very good wines. Can really recommend it.