DMS Metering Solutions Reviews 79

TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

When we experienced an issue with our meter, I contacted Chris. Despite being on the other side of the world, he responded very quickly and called me back. He talked me through a series of possibl... See more

Rated 5 out of 5 stars

After fitting new flow meters and readers to our AD plant, we didn't get the results we expected... It had to be the meters ---- Well, it wasn't. Chris expertly guided us through a number of scenarios... See more

Company replied

Rated 4 out of 5 stars

Provided new meters very quickly. Alas, the first one was incorrect, but replacement dealt with efficiently. Also helpful in dealing with an OFGEM issue.

Company replied

Rated 5 out of 5 stars

I visited DMS recently for an update on heat meters and their associated technology. Chris spent around three hours bringing me fully up to speed. He was extremely knowledgeable and shared a great de... See more

Company replied

Company details

  1. Gas company
  2. Energy supplier

Information provided by various external sources

DMS are an independent supplier of metering and control solutions, principally operating within the Building Services, District Heating and Renewables market sectors, with a proven track record for excellent customer service and support spanning over 15 years. Centrally located near Nottingham, DMS support a Nationwide supply service, with a comprehensive customer capability that is second to none; including onsite technical support, training and commissioning. Our business ethos is to be selective is supplying only high quality, market leading products and services; a number of which are exclusive to DMS within the UK. All our products and services are backed up by an experienced technical sales team, who will ensure that your enquiry is responded to the same day wherever possible. Fast and efficient “ex-stock” availability is offered on most of the products we supply so you can order with confidence knowing your goods will be there next day.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

79 reviews

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No history of asking for reviews

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Rated 5 out of 5 stars

Excellent personal service

Working with DMS was a five star experience from the point of contact with Darren to the energising of product on site.

20 December 2022
Unprompted review
DMS Metering Solutions logo

Reply from DMS Metering Solutions

Thank you for your 5-star review Richard!
We appreciate you taking the time to leave your feedback.
Kind regards, Lucy.

Rated 5 out of 5 stars

Great customer service

Great customer service. Excellent technical advice, stock of products and at a fair price. Goods ordered on the Wednesday and delivered received in Northern Ireland on the Thursday. Highly recommended company. No hesitation in giving a five start rating.
Regards, Alan Poots, MD, C A Services (NI) Limited

11 January 2023
Unprompted review
DMS Metering Solutions logo

Reply from DMS Metering Solutions

Thank you for your 5-star review. We really appreciate you taking the time to leave us feedback and for your custom.
Kind regards, Lucy.

Rated 5 out of 5 stars

Dealt with Chris a number of times

Dealt with Chris a number of times. he was beyond helpful. I needed advice on specific equipment, how it worked, other information regarding additional cabling and an explanation of how all the items I was purchasing worked together.
Chris was patient, knowledgeable and kind as my questions were plenty as my own knowledge was so lacking. Great service, fantastic company. Highly recommend.

7 May 2022
Unprompted review
DMS Metering Solutions logo

Reply from DMS Metering Solutions

Thank you for your 5-star review! We really appreciate you taking the time to leave such great feedback!
Kind regards, Lucy.

Rated 5 out of 5 stars

Experts in their field

Experts in their field, quick selections and reasonable pricing.

1 February 2022
Unprompted review
DMS Metering Solutions logo

Reply from DMS Metering Solutions

Thank you for your 5-star review Joseph! We appreciate your business!

Rated 5 out of 5 stars

This company did what it said it would do :-D

We had a problem with a heat meter at our new house. After banging my head against a brick wall for months, I finally found this company who have been brilliant.... so helpful... even taking the time on the phone to talk my electrician through checking out the meter. Problem now resolved.....thank you DMS Metering Solutions!

11 January 2022
Unprompted review
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Reply from DMS Metering Solutions

Thank you for your 5-star review Nicky! We really appreciate you taking the time to rate our service.
Kind regards, Lucy.

Rated 4 out of 5 stars

REVIEW

Great service.

26 October 2021
Unprompted review
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Reply from DMS Metering Solutions

Hi Michael, thank you for your 4-star review!

Rated 5 out of 5 stars

Extremely positive experience.

As always, a extremely positive experience with DMS. With such short notice Tom Bramley and Deena Webster were able to provide high quality products with a next day delivery services to ensure the needs of our customers were met. The DMS team are always helpful, professional and efficient. We look forward to continuing our relationship with this team.
Thank you for everything!

19 October 2021
Unprompted review
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Reply from DMS Metering Solutions

Thank you, Tania for such a lovely review! We really appreciate you taking the time to leave us your thoughts.
Kind regards, Lucy

Rated 5 out of 5 stars

Once again we have had quality products…

Once again we have had quality products and extremely professional service from DMS & Deena Webster, the questions we asked where responded to quickly and with all the data sheets we needed, we at SPH would highly recommend DMS.

19 October 2021
Unprompted review
DMS Metering Solutions logo

Reply from DMS Metering Solutions

Thank you for your 5-star reveiw Dougie, we really appreciate you taking the time to leave us such positive feedback!
Kind regards, Lucy

Rated 5 out of 5 stars

Quick quote & delivery

Quick quote & delivery, thanks very much Courtney, Chris & Deena!

1 October 2021
Unprompted review
DMS Metering Solutions logo

Reply from DMS Metering Solutions

Thank you for your 5-star review!

Rated 5 out of 5 stars

Another order with DMS Ltd

Another order with DMS Ltd, handled quickly and efficiently as always.

30 September 2021
Unprompted review
DMS Metering Solutions logo

Reply from DMS Metering Solutions

Thank you for the 5-star review and of course your orders!
Kind regards,
Lucy

Rated 5 out of 5 stars

Great CPD session provided by…

Great CPD session provided by Russel/Darren, Many thanks once again. Gave us plenty to think about on upcoming project.

12 August 2021
Unprompted review
DMS Metering Solutions logo

Reply from DMS Metering Solutions

Thank you for the feedback and 5-star review Kye.
We are very pleased that you found our CPD session worthwhile.
Kind regards,
Lucy.

Rated 5 out of 5 stars

Heat meter on an Air Source Heat Pump system

Having had an Air Source Heat Pump fitted at my home by a very poor contractor, when it came time to submit meter readings for the Renewable Heating Incentive (RHI) it became clear that the contractor had not fitted the Sontex heat meter correctly, so it had never worked. The contractor was totally uninterested in the problem.
I then contacted DMS who could not have been more helpful. Despite the fact that they had not had any involvement with the initial installation, DMS (Chris Bishop) managed to diagnose the problem and offer a solution within 4 hours, and the meter started working immediately thereafter.
Thank you DMS; truly outstanding service. I cannot recommend you highly enough.

14 July 2021
Unprompted review
DMS Metering Solutions logo

Reply from DMS Metering Solutions

Thank you for your reveiw Jeremy, we are truly thrilled with your comments and really appreciate you taking to time to share them with us. We always strive to deliver great service so it is nice to have it acknowledged.
We hope to assist you again in the near future.
Kind regards, Lucy.

Rated 5 out of 5 stars

Been dealing with DMS for over 7 years

Been dealing with DMS for over 7 years. Very helpful staff and ability to collect from depo after placing an order is very useful. Good technical support and warranty.

3 February 2021
Unprompted review
DMS Metering Solutions logo

Reply from DMS Metering Solutions

Thank you for your review and your custom over the years Ian, we really appreciate it!
Take care, Lucy!

Rated 5 out of 5 stars

DMS.......a great service provided.

DMS, excellent service, price and delivery.

Always a pleasure to deal with our area representative, Darren Windsor.

Keep up the good work for 2021.

16 December 2020
Unprompted review
DMS Metering Solutions logo

Reply from DMS Metering Solutions

Thank you for your 5-Star reveiw!

Rated 5 out of 5 stars

Darren Windsor

Darren is very professional and a great guy to trade with. Super professional and friendly, goes out of his way to get the job done, couldn't recommend any higher.

12 November 2020
Unprompted review
DMS Metering Solutions logo

Reply from DMS Metering Solutions

Thank you for your 5-star review! Darren is grinning like a Cheshire cat!

Rated 5 out of 5 stars

Small job, big help !

I had an issue with my heat meter which was only a very small job but the DMS guys went out of their way to fix it and could not have been more friendly and helpful. Many thanks and a big thumbs up from me.
Martin L, Devon

11 November 2020
Unprompted review
DMS Metering Solutions logo

Reply from DMS Metering Solutions

Thank you, Martin for such a great review. We are very happy that we were able to assist you and that you are pleased with our service.
Kind regards, Lucy.

Rated 5 out of 5 stars

Top class services!

Top class services!
Sales found exact regulator I required after getting relevant information.
Order processed within the hour and material arriving next day, cant ask for better!?

Mark.

15 October 2020
Unprompted review
DMS Metering Solutions logo

Reply from DMS Metering Solutions

Thank you for your 5-star review Mark!

Rated 5 out of 5 stars

Fantastic service by Chris & Rhianna at…

Fantastic service by Chris & Rhianna at DMS. DMS were able to and happy to provide in depth technical guidance and despatch same day!

14 October 2020
Unprompted review
DMS Metering Solutions logo

Reply from DMS Metering Solutions

We are very pleased to hear that you are happy with our service! Thank you Jake.

Rated 5 out of 5 stars

Superb Response

Sales & Tech support quick off the mark as usual. Its what I have come to expect now from DMS. Just sent a general e-mail to order up some meters. Had a formal quotation back within minutes....... Thank you Chris.

12 October 2020
Unprompted review
DMS Metering Solutions logo

Reply from DMS Metering Solutions

Thank you for this amazing review Declan!

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