Dourishandday Reviews 3

Stafford Office. 13th February I asked Dourish and Day to value a rental property that I'm selling. They agreed to liaise directly with the tenant, she didn't want anyone in during 1/2 term and said that she would have boxes around. Dourish and Day informed me that the tenant had totally REFUSED their request but this was clarified with my agent and they then contacted Dourish and Day but 2 weeks later are still awaiting a response. 4th March I requested an update from Dourish and Day and received an extremely petulant response. Instead of just making ONE phone call and phoning my tenant, having previously agreed to contact directly, to arrange a time letting me know if there were any issues, or even give myself or my agent dates/times that Dourish and Day could conduct a valuation and my agent would make the arrangements this is their response:
"We will not move forward until they call us with the tenants availability for us to attend as it is their responsibility to clear things with them."
An estate agency that would rather metaphorically speaking stamp their feet and shout "it's not my job" as opposed to being proactive and make a phone call in my opinion should reconsider their suitability for selling houses. Unsurprisingly I will no longer be availing myself of Dourish and Days services. I recently sold my parents home through a different estate agency so I will be giving them a call plus their fees are lower.

These people put me and my girlfriend in a rented property that had a serious flood the year before due to a pipe bursting.

They didn't fix the house, all of our stuff went mouldy and we lost around 3k in items.

they knew about this, and tried to blame me.

If anybody would like absolutely any proof, I can add pictures of everything.

Oh, I forgot to add the damage on our lungs. I've been back and forth to the doctor ever since living there.

If I didn't already have enough stress going on I would have taken this to court.

Amazed with all the reviews there isn’t one here for Dourish and day. Good or bad.

When selling one of the biggest assets your home you need to make sure your financial investment is in the best hands. Your are heart and your home will it’s sold is marketed to get the best person for the sale. Not always the best price.

Though your agent whose role it is to advise and market your home doesn’t even add the main features added. Full on solar panels. EV charger. Battery and back up. Low cost house to run and saves huge amounts of money. It’s all missing.

I had to ask for feedback throughout the time of the marketing. No updates from them. They advised on price given the current changes to stamp duty I even offered an incentive to pay 10k towards costs and told not to bother .. was that as they’d rather we reduced the price as they’d want a fee .. if so advise accordingly.. and please don’t miss of the features .. (which were added them removed end even now it’s missing weeks later !!. There not interested ..

It’s sad, a few years back I met one of the directors who was really pro customer service and chased up on another house we had to market. Even threw out some suggestions on houses they were selling despite we were part x ours

As companies grow they forget their mission and values. What makes them stand out can soon change and they forget what’s made them who they are leaves people feeling let down. Why’s sentry say selling and buying a home. Getting married and changing a job are one of the most stressful things to do. We all need to feel supported through. That’s what comes from loyalty and returning customers

We are getting to the end of the contract and think it’s time to move on or re think what we do. It’s maybe the turn or use another agency and start again. 3 months wasted but they too will need to be clear what they can offer.

Selling a house car isnt just a Rightmove for sale and let it happen her a price. You have to take your clients on a journey with you .. assure them in what your doing is in Barbie best interest keep in touch not leave them guessing. And while you’ve done something for one person for doesn’t mean it won’t work for another