Duravit Reviews 233

We chose Duravit Durastyle for our new bathroom. Unfortunately. The quality of the products is poor, which was really disappointing.

1. The toilet came with a crack which came visible after a couple of days use. This part was smoothly replaced to a new one, but the impression together with the rest:

2. The design is difficult to keep clean.
- The corner shapes inside the toilet are too narrow, gets colored and are difficult to reach with a brush
- The toilet seat is difficult to remove and return into its position
- The surface treatment which should make it easy to clean is not really working even that we follow all care instructions. Especially this applies for the toilet.
- The outlet tube from the washbasin is dfficult to clean. It gets stuck between the basin and the water trap due to the design inside the tube

3. The surface appearance of the material degrades
- The material of the toilet seat turns permanently yellow by stains of urine and is not possible to make white again
- The large surface of the washbasin is not possible to make completely shiny as some water stains remains visible. And I have wiped this surface as frequently with only a damp cloth as recommended.

I mistook Duravit for a high quality product, due to price and PR. Don't do the same.

On of the worst companies in terms customer service, they promise something and they never stick to to it. They literally say "we are working on our full capacity and unfortunately we didn't have the time to deal with your request"

Dishonest, cheap company (UK distributor). Shame that this company is the only UK distributor.
They would rather lie and deny mistakes to avoid having to replace ~£500 worth of items.
Mendacious, unprofessional customer support. Very disappointing experience.
In general Duravit products are great, however it is a shame that this brand works with such a terrible UK distributor.

We are a professional Interior designer and have used Duravit Products many times. Whilst the quality is generally ok, their customer service and ability to deliver on time is abysmal. We have ordered products well in advance only to be told there are delays. A number of times the already late product has then arrived incomplete or wrong, then we are told we have no option but to wait a further 8 weeks plus for a replacement.
To add insult to injury, the company representative will not accept responsibility for the delay nor do they offer any form of compensation. As such I am sad to say, we no longer specify Duravit products in our schemes since we simply cannot rely on them to deliver.

Poor customer service and failure to take responsibility for faulty products.

We purchased a Duravit Sensowash toilet seat nearly 2 years ago. Unfortunately we had an issue with it recently and it seemed like the jet wash was broken. Contacted customer services since the seat would still be under warranty, and they responded quickly with some suggestions. When those suggestions didn't solve the problem, they immediately requested an engineer to come fix it for us (ultimately needed the part replacing).

I would recommend Duravit for their high level of customer service.