Ecotricity Reviews 

The Green credentials are real. Many companies say they are green energy but when you look into it they are heavily vested and invested in oil.
Ecotricity is true to its word and Dale Vince the CEO is very much behind a wealth tax.
When I have found it necessary to contact customer service they are helpful and personable
The prices are as fair as they can be in these times of fossilfuelled energy crisis

Why did I say yes to a smart meter? I emailed on aug 16 to tell them meter and home display not working.
It takes that long to respond to emails it’s a complete waste of time. I was told to input readings, I asked for instructions on how to read meter for daytime and nighttime usage and was given wrong instructions. Was asked to send photos of meter, that was the last email on sep 29, no response to that one. Ah well another month or so and I can change provider penalty free

Electricity rates went from 72.13p p/day to 232.13p p/day Standing Charge
Gas rates went from 100.00p p/day to 500.00p p/day standing charge

Please, please, please avoid using Ecotricity or B2B Energy, this Utility company are absolute crooks

Lauren was excellent! Very clear, took the time to answer any of my questions and made sure I understood my tariffs! So far I am thrilled with the customer service I have experienced and I'm glad to customer of Ecotricity.

Great uk-based customer service and eco-friendly energy

Have been very impressed with them since I switched over two years ago now. The switch itself was seamless without any problems on their half (unlike Octo***, who were horrific when I moved away). So easy to set up, so easy to manage, and great customer support. I actually had to firmly persuade them to up my DD twice given I wanted to remain in healthy credit as they wanted to reduce it multiple times. I've now renewed twice with them on a fixed dual fuel tariff and have no regrets doing so whatsoever. Transparent costs, easy to manage account, responsive customer service, competitive (and green) prices... What is there not to like? Have been highly impressed so far and feel like I am doing a little bit of good too. Thank you.

We have found Ecotricity friendly and easy to deal with
We are kept informed of any changes

Being able to talk to a real person straight away was great for a start. Emma was very helpful and friendly and the sign up process was very quick and easy.

I have been with this company for both gas & electric for close to 12 years. I have always had a great service from them even through a move. I have never experienced any problems and am a great fan!

Most ethical and green energy provider in the UK. Let's all help the company to make the country greener

I interacted with James from Ecotricity and he was polite - helpful and easy to communicate with.. :))

Update regarding issues from the erroneous transfer.

My mother made a manual payment to ensure the bill does not spiral. Ecotricity, then proceeded to take money from her account during a bill dispute, this should have been on hold. The money taken includes the money that we have been requesting to be removed from the bill, for nearly 3 months now, we now have months of not adjusting/refunding the bill, to now taking the money. The amount that was taken was different from what was stated on the bill, they have now failed the direct debit guarantee where any charges must be EXACT to what is stated, and have broken bacs rules, regarding clear written communication.

Just switched to Ecotricity…I was taken clearly through all the detail and procedure!

This is in reference to my previous issue.

They are refusing to acknowledge that they have charged me an extra £150 for early termination fees, after they have resolved the issue, and produced a correct bill, or as they claim. This is still on my account, and is an illegal charge. 5 times I have been told this has been removed, and the last request, they cancelled internally.

Ombudsman can deal with these guys, and I will certainly be leaving due to breach of contract.

Just signed on with this company and the first “estimated” direct debit is almost twice my previous average bills.

I’ve signed for a fixed period at a fixed rate so this is just greed. Congratulations on destroying any goodwill from the off.

Pleasant operative who explained everything fully.

While Ecotricity initially came across a problem trying to transfer my account, I found them very accessible both by phone and email. Liyarna was most helpful in overcoming the problem and kept in touch until the account was smoothly transferred . I am happy to recommend Ecotricity.

Very easy to switch. Good quote. Very friendly and helpful staff

Customer service are very friendly and Understanding.

Switched from Octopus recently- another 5 star energy supplier. Fix cost similar but assessed Ecotricity’s credentials as more green currently. Switch was problem-free and no complaints so far