Don't bother asking a question....you…
Don't bother asking a question....you will be ignored.
Energybulbs Reviews
2,232 • Excellent
Arrived quickly with no fuss
Arrived quickly with no fuss
Energybulbs had the product and sent it…
Energybulbs had the product and sent it out promptly.Easy to do business with and when an issue arose, they sorted it professionally and without hesitation.
Better price than CEF or Eddi
Time guard
Very competitive price in stock for large order.
60 plus units.
Arrived on time.
Thanks
Great supplier with good produces at…
Great supplier with good produces at fair prices
Excelent Product
Excelent Product
Great conpany
Very quick service
Only the latest review will count in the company's TrustScore
Super fast delivery
Super fast delivery, great price ... perfect!
They left my delivery in the dustbin
They left my delivery in the dustbin - perhaps they thought it was rubbish? I will not use this company again.
Reply from Energybulbs
Good Morning,
Thank you for leaving us a review.
I am very sorry that Royal Mail left your delivery in the dustbin. That is not an acceptable way to have your item delivered and it is not the service we expect from Royal Mail when we pay them to deliver our goods. I hope the items were still undamaged in the parcel, but let us know if they weren't.
Unfortunately, it is not our courier that we use so there is limited control over how they are delivered and Royal Mail could have delivered a parcel from any company in that way, so I hope you will consider using us again as we could not avoid this particular issue.
Kind regards,
Leo
Operations Manager
Thank you for leaving us a review.
I am very sorry that Royal Mail left your delivery in the dustbin. That is not an acceptable way to have your item delivered and it is not the service we expect from Royal Mail when we pay them to deliver our goods. I hope the items were still undamaged in the parcel, but let us know if they weren't.
Unfortunately, it is not our courier that we use so there is limited control over how they are delivered and Royal Mail could have delivered a parcel from any company in that way, so I hope you will consider using us again as we could not avoid this particular issue.
Kind regards,
Leo
Operations Manager
Great selection of in stock items and…
Great selection of in stock items and very good prices.
Excellent
Excellent service
Easy order online5 stars
Easy order online, quick delivery and love my fan found it cheaper on hear than Argos and other stores
Order arrived promptly at a fair price
Order arrived promptly at a fair price. A pleasure to deal with.
Great service
Great service
Thank you
Thank you, perfect product, speedy delivery. Shame there's so much packaging, not so ecofriendly but item was kept safe and not damaged.
Fantastic service
Only used Energybulbs twice - ordered 1 wall fan and service was fantastic. Once we were happy with both the fan and the service we decided to order a 2nd fan (exactly the same). Once again, fantastic service. Will happily use them again
Bad experience with delivery
Have had very disappointing experience with Energy Bulbs after one of the portable AC units we bought from them was faulty. I want to be fair with my review so I should say that when I called Energy Bulbs to report the issue they were extremely helpful, very pleasant to deal with and quick to offer me a replacement. We thus returned it (waiting in all day for the courier), however when it came to the new unit being delivered a few days later, we were only offered the possibility of an all day 9am-6pm TNT delivery which we accepted. However, despite rigourously checking the TNT site all day, all it said was “out for delivery” from 7:55am. No heads up or notice whatsoever as to when the delivery might happen. Well, let’s just say if you want to have an item delivered with EnergyBulbs you better make sure you plan 9 hours at home without doing anything which might mean you will miss the 1 minute you will get to open the front door and take delivery of your item with no notice whatsoever beforehand. Having just popped upstairs to get our daughter up from her nap, it was just when TNT knocked and we thus missed the delivery. Bearing in mind this was for the replacement of a faulty item (so we had already had to wait in once for the original item and then a second time for the courier return of that item, this was the third time waiting in), the delivery service offered is awful. Again, Energy Bulbs themselves are very pleasant to deal with but in this day and age with technology etc it just can’t be right that you have to accept a 9 hour delivery window without any tracking or notice. Very disappointed.
Reply from Energybulbs
Good Afternoon,
Thank you for leaving us a review. I am very sorry that TNT could not offer you a time slot for delivery. I understand that nowadays customers want as much communication and information as possible regarding delivery times.
This is something I will take up with our TNT account manager and see if we can upgrade our service so that future customers do receive time slots.
Once again I am sorry for the inconvenience caused.
Kind regards,
Leo
Operations Manager
Thank you for leaving us a review. I am very sorry that TNT could not offer you a time slot for delivery. I understand that nowadays customers want as much communication and information as possible regarding delivery times.
This is something I will take up with our TNT account manager and see if we can upgrade our service so that future customers do receive time slots.
Once again I am sorry for the inconvenience caused.
Kind regards,
Leo
Operations Manager
Great
Great. Delivered what i ordered on time
they will take your money even when they don't have stock
In short, EB took my money for an order they couldn't fulfil, fobbed me off and wasted my time for a few days, then said they would refund me in a few days (still not seen the money yet). don't trust them more detail.....
ordered a portable AC unit on Wednesday morning. Rang EB ahead of ordering to check it was in stock and that I could have next day delivery - was assured this was the case. Made the order, paid the next day delivery charge. Rang EB twice on the Thursday to flag I had no status updates to say the unit had been shipped...I was fobbed off with assurances it was shipped and on its way...of course it didn't turn up. I ring this morning to question where the unit is...no one can tell me. Also been told that customer service are so busy I can only speak to someone in accounts and of course they aren't fully up to speed with shipping. now just had confirmation that the unit was never in stock in the first place and they will process a refund in the next 4 days.
Reply from Energybulbs
Good Morning,
Thank you for your review.
I am very sorry for this, I can see that one way or another your order was processed but due to a technical issue it was not received by our external warehouse. As I am sure you can understand, we had an extreme level of orders at this time, with order volumes raising by up to 1000% all of last week.Our Customer Service team was then overrun with queries and calls, to the point that our accounts and marketing team had to take calls. This is extremely abnormal for us but as the level of demand was so high, we had to take measures in order to cope, so I am very sorry that your order was affected.
I can assure you that our normal level of service is extremely good and reliable, and I hope that one day you will give us a chance to demonstrate this to you.
Apologies again for any inconvenience caused.
Kind regards,
Leo
Operations Manager
Thank you for your review.
I am very sorry for this, I can see that one way or another your order was processed but due to a technical issue it was not received by our external warehouse. As I am sure you can understand, we had an extreme level of orders at this time, with order volumes raising by up to 1000% all of last week.Our Customer Service team was then overrun with queries and calls, to the point that our accounts and marketing team had to take calls. This is extremely abnormal for us but as the level of demand was so high, we had to take measures in order to cope, so I am very sorry that your order was affected.
I can assure you that our normal level of service is extremely good and reliable, and I hope that one day you will give us a chance to demonstrate this to you.
Apologies again for any inconvenience caused.
Kind regards,
Leo
Operations Manager
Money taken but nothing sent.
Ordered online and charged. Didn’t receive anything so got in contact to find they’d taken my money but hadn’t processed my order at all. So either a scam or just incompetent/unreliable. Either way. Avoid.
Reply from Energybulbs
Good Morning,
Thank you for your review.
I am very sorry for this, I can see that one way or another your order was processed but never left our warehouse. As I am sure you can understand, we had an extreme level of orders at this time, with order volumes raising by up to 1000% all of last week. We processed over 1000 orders a day and regrettabky yours was 1 of very few that were missed by the warehouse team and I am very sorry for this.
I can assure you that our normal level of service is extremely good and reliable, and I hope that one day you will give us a chance to demonstrate this to you.
Apologies again for any inconvenience caused.
Kind regards,
Leo
Operations Manager
Thank you for your review.
I am very sorry for this, I can see that one way or another your order was processed but never left our warehouse. As I am sure you can understand, we had an extreme level of orders at this time, with order volumes raising by up to 1000% all of last week. We processed over 1000 orders a day and regrettabky yours was 1 of very few that were missed by the warehouse team and I am very sorry for this.
I can assure you that our normal level of service is extremely good and reliable, and I hope that one day you will give us a chance to demonstrate this to you.
Apologies again for any inconvenience caused.
Kind regards,
Leo
Operations Manager