ESB Energy Reviews

In final stage of transfer so far so…

In final stage of transfer so far so good

Do not answer your door to EBS!

Sales person knocked my door but I said no thank youbi am happy with my current energy supplier. The next day I received a sorry your switching email from my current provider so called them and they explained they had received a switch request from ESB. This was cancelled and I emailed ESB who just asked for my account number I have with them no acknowledgement of my complaint. 4 days on I have just received another sorry your leaving from my current energy supplier! EBS have told them again I am switching to EBS! I will be calling EBS tomorrow. Discusting behaviour in my opinion.

My tenant changed the electric account…

My tenant changed the electric account to this company without me knowing,Which is fine except they estimated the electric for over a year, When the tenant left, the property was empty for 6 weeks, they have charged me £120.00 for this period, And after promising they would sort it out,Instead they sent it to a debt collection service. I have paid it as the customer service was non existent, and I was not going to risk my credit score. What if I didn’t have the money to pay? Not my bill but I didn’t have a choice. Wouldn’t trust them...

Don't touch this company with a barge pole.

Their level of incompetence is unbelievable. Far too long to explain in detail, but they set up a second account for the same property and did not point this out (only by luck because I had paper copies I eventually realised there were 2 different account numbers). Only one account could be accessed when I logged in online, hence I didn't know there were 2 accounts, both were under same e mail address. It resulted in endless e mails that went unanswered, letter from a debt collector because it seemed to me I had paid the bills (didn't know there was a second account but had settled the first), a long conversation with a very rude member of staff and hours and hours of my time. Some other staff were pleasant to deal with, but matters didn't get resolved. To say my dealing with ESB have been extremely stressful is an understatement.

Spoke to Gary about updating my…

Spoke to Gary about updating my contract. He was helpful, friendly, informative and cheerful!

I was brilliantly served by Aaron

I was brilliantly served by Aaron. Aaron is a friendly, patient and knowledgeable customer service employee who made every attempt to ensure that my needs were met.

Good service

Good service
Fast response

ESB Switch over

ESB Contacted me as regards saving money on my electric supply and they are carrying out the switch over to them without any issues and very proffesionally we are well pleased
Many thanks
Brian T

Great customer service

Cold calling in the middle of a tier 4…

Cold calling in the middle of a tier 4 pandemic in Kent, clearly no regard for the wellbeing of customers and your staff, profit over people, your staff are currently walking around on the isle of Sheppey in the thistle hill area without masks or visors, not clever considering Swale has one of the highest infection rates in the country ???????

Response to ESB whilst I understand a business needs to operate I also take my family and my neighbours well-being very seriously and feel that using the current situation to increase your cold calling is an immoral act and demonstrates a total disregard for the current situation and shows a complete lack of empathy towards people who have had there Christmas plans devastated by the new lockdown rules is shameless, but aye what can you expect from an energy company, no morals and certainly refute your claims that staff are being responsible has not wearing the proper PPE demonstrates this

Fantastic service so far

Fantastic service so far.
And lots cheaper than the other providers.
Hopefully the great service will continue.
Keep up the good work EBS.

Trust worthy

Trust worthy, great customer service. Explained the details correctly. Exellelent communication.

So fast at transfer.

Nice men,to call me,and tell me great…

Nice men,to call me,and tell me great deal from ESB...and i changed provider.Couse like deals notice.

Dylan called to our house on 17/12/2020…

Dylan called to our house on 17/12/2020 and I would like to comment on his courtesy and professionalism. Dylan paid attention to social distancing, and provided all information required without any feeling of pressure.

Fiona was very friendly and helpful and…

Fiona was very friendly and helpful and i was delighted with the service and outcome,

Jordan French was very pleasant and…

Jordan French was very pleasant and helpful. Explained everything in detail and would recommend going green with esb to others.

What the hell

What the hell. Changed to ESB, regular meter readings, regular direct debit payment. Just been told I owe £1,900!!!! What the hell!!!! I have asked for someone to contact me but nothing yet. Outrageous. CONTACT ME IMMEDIATELY!!!!!

How do I reply with a private message if you offer no message channel to me. You know where I am. GET IN TOUCH WITH ME!!

Very happy the service

Very happy the service, well done Douglas