Everyone Active Reviews 5,331

I am writing to formally raise a complaint regarding an upsetting experience I had this morning at the Everyone Active gym located under the Westway in Ladbroke Grove.

Upon entering the building, I attempted to check in using the QR code system. I have previously experienced issues with the QR code displayed on the wall, so I used the QR code placed on the top reception desk, which I know works correctly.

At the reception area, there were three women standing and speaking with the receptionist. I waited patiently and politely asked the women, “Can you move to the side please so I can scan the code?” I was addressing the women directly, not the receptionist. The receptionist then responded to me in a dismissive tone, saying, “I’m dealing with them.”

I found this response unnecessary and disrespectful, particularly as I had clearly waited patiently and had not interrupted or rushed anyone. Once the women moved away, I approached the desk to scan in and calmly expressed to the receptionist that I did not appreciate the tone in which she had spoken to me and that I felt it was rude. Her reaction appeared dismissive and unapologetic.

As I walked away toward the locker room, the same three women stopped me and commented that I had handled the situation very well and agreed that the receptionist’s tone had been unpleasant. This confirmed that my feelings about the interaction were not unreasonable.

Later, while in the gym, I spoke with other members and learned that this receptionist has reportedly behaved rudely toward other people as well. Concerned by this, I approached a member of staff and asked to speak with the manager. I explained the situation and was told it would be reported to senior management immediately.

However, when I later left the gym, I saw the manager standing at the reception desk with the receptionist, yet no apology was offered to me and no effort was made to acknowledge or resolve the situation professionally.

This experience has genuinely concerned me. I run a women’s nonprofit organisation supporting women who have experienced trauma, and some of my clients attend this gym. If I, as an adult woman, leave feeling uncomfortable and disrespected, I worry about how vulnerable women or clients with past trauma may feel in the same environment.

I believe all members deserve to be spoken to respectfully and professionally, especially in a community space that should feel safe and welcoming to everyone.

I would appreciate this matter being properly looked into, and I would welcome a response regarding how this complaint will be addressed moving forward.

I usually only do classes, n my favourite is the zumba. Vera makes it both challenging and fun. Music is pumping n she makes sure everyone participates by modifying moves to suit ability.

Disgusting gym, sauna is revolting riddled with black mould and the wood is rotting as it’s obviously untreated and the wrong type installed

Everything is so dirty and disgusting

Gym equipment awful falling apart

Gym etiquette non existent weights littered everywhere hazard for elderly members staff don’t care

Needs knocking down and starting again worst gym in the UK without a doubt and I’ve been to a fair few across the country but this one takes the biscuit.

Moulton gym is scummy and never clean the water stations are disgusting if I could upload pictures I would. The pool was out of order for about 6 months they gave my wife a discount of £10 per month but wouldn't apply the same discount to my membership because I hadn't used the pool for the last two weeks! Absolutely disgrace! I had to pay for facilities not available! Shame could be a superb gym but run by pure idiots if you complain to reception staff about no cleaning wipes in the gym or toilet roll in the loos you basically get told it's not our job! We pay membership we do not pay individual amounts for each department! Own it and sort it! It's a shambles and you get shund if you dare to complain! Come on everyone active/ castle view ventures take some ownership. There are two changing unisex rooms for for the spa and a third disabled with a impolite note on it telling us to respect the needs of disabled users! We all pay the same so should be allowed to use all three changing rooms equality! Sort it out and clean up your act or you will start to loose memberships. Not sure how they have managed to take over Trilogy gyms in Northampton.

I was losing an 8 year battle with chronic pain , after Cancer, until i started having one on one exercising in the pool with Stephen. He has been amazing, he is helping me to rehab, to get the exercises just right , and he always lifts my mood. At £20 for half hour , it's worth every penny.

After a school trip skiing, our grandson decided he would like to go to ski slope with a couple of mates, for his birthday. Rang to enquire, got helpful info.
Turned up as planned, in the rain🤪 but the boys were well looked after and thoroughly enjoyed the session.
Staff were very helpful, pleasant and proffesional.
I think we will def be returning!

I've been going to the London Aquatics Centre for around 2 months. The reception staff don't know what they are doing, they managed to make mistakes on literally every interaction with them. The biggest one was that one day I booked a class with them, then on the day of the class they checked me in, then after changing and taking shower I learned that I was booked to a wrong class and had to go home: they booked an adult to a kid's class. Over the whole interaction they were really confusing with explaining what is going on; thankfully at some point a coach helped resolve the situation.

At the same time the pool itself is good and I had pleasant interactions with coaches, so I'm ranking this as 3 and not lower.

Only started this gym and honestly really enjoying it. The atmosphere is great, the equipment is always in good condition, and the staff are friendly and helpful. It’s clean, and has a good vibe.

I’ve been taking my 3-year-old son to swimming lessons at Everyday Active because it is convenient locally and I genuinely want the experience to work for us. There are positives, but there have also been a few recurring concerns that I feel are important to raise.

My son can sometimes be hesitant about getting into the pool, which is not unusual at his age and is part of the reason we attend lessons in the first place to benefit from the patience, experience, and encouragement of trained instructors. During one lesson, I noticed he was quickly left behind while the rest of the children were given floatation aids and guided through the activity. I actually had to prompt the instructor to give him the same floaters as the others before she did so. In isolation this may seem minor, but when dealing with very young children at an important developmental stage, feeling included and supported matters a great deal.

I have also noticed what feels like a pattern of avoidance towards him, possibly because he struggled to engage during the first few lessons. I appreciate that teaching young children is challenging, especially if staffing is limited, but children who are initially hesitant often need more encouragement rather than less.

The second issue relates to pool access. Entry requires a membership card, yet for several weeks my card has consistently failed to work while other parents appear to enter without issue. Today I asked at reception whether this could be resolved and was told “next week.” When I politely asked whether it could be fixed today, the response felt dismissive, with the staff member indicating she was too busy despite only handling a couple of receipts at the desk (could have been more but that was what she said). The interaction itself was disappointing, but more concerning was how normal that level of dismissiveness appeared to be.

I will continue attending because my priority is helping my son become comfortable and confident in the water, and at present this remains the most practical option for us. However, if there were a comparable alternative nearby, I would seriously consider cancelling my subscription. I hope the centre takes feedback like this constructively, because the small interactions and attitudes can make a significant difference to parents and young children alike.
I also want to acknowledge that one of the teachers in his age group has been excellent with him. She takes time to focus on him individually, encourages him patiently, and makes a genuine effort to help him engage even when he is hesitant. That level of attention has made a noticeable difference and is exactly the kind of support young children need when building confidence in the water.

Amazing centre the staff are super friendly! They make everyone feel welcome 😊

£1.2m spent on a gym refurbishment and not a penny on the squash courts. After earlier complaints the 2 (of 5) courts out of action were scheduled, we were told, for repair weeks ago. At club night on Wednesaday they still remained unusable. The playable courts are also in need of repair - no money has been spent on these courts for decades and yet there is an active squash group bringing between 10 and over 20 players every Wednesday

Proper crap. Just how difficult they made it to cancel your membership is ridiculous. For golf it’s the biggest waste of time, any other club would be better but how difficult it is to cancel or change your membership just wound me up the money grabbing sods.

I’m recovering from a total knee replacement and it was really lovely getting into the pool and just being able to relax and enjoy my time.

Thank you to the brilliant swim admin team for making my life so much easier whilst scheduling swimming lessons for my 3 kids. I felt listened to. Great customer service!!!

I wish we could be able to delete the old waiting list notifications.
Most of the class instructors are nice and friendly but some of the instructors put the music too loud (over 100 dB). I used the ear plugs to protect my hearing.
There is no free on-site parking.
Good class combination.
Overall, it is a good gym.

The floor of the shower cubicles by the Harpenden EA pool was filthy today - days old green slime and hair clogging the floor grills.

We recently visited the new soft play at Stratford Leisure Centre and unfortunately found it to be very underwhelming and poorly set up.

To start with, there is no signage at all directing you to the soft play area, so you’re left wandering around trying to figure out where it is. It’s actually located within the Ninja Tag area, and the only thing separating the two spaces is a few tables and chairs, which is far from adequate.

The check-in desk isn’t positioned at the entrance, meaning people can come and go freely without being monitored. This raises serious safeguarding concerns, especially in a space designed for young children.

The soft play itself is very dark and feels quite cramped. There’s no designated baby/toddler area, yet you’re still expected to pay for babies, which doesn’t seem reasonable given the lack of suitable facilities. The space is also very small, and it became uncomfortably hot during our visit, with no air conditioning—something that will likely be even worse in the summer months.

There are also no toilets or café within the soft play area. If you need either, you have to leave and use the main leisure centre facilities, which is inconvenient and disruptive.

Another major issue is the lack of clear separation between the soft play and the Ninja Tag course. Children were naturally drawn to the Ninja Tag equipment but were being told off by staff for using it, despite there being nothing physically preventing access. This creates confusion and frustration for both children and parents.

We also noticed several children complaining about hurting themselves on the slide, which is concerning given the already dim lighting and overall layout.

Overall, the whole setup feels very poorly thought out and executed. The lack of signage, inadequate safeguarding measures, and general safety concerns make it difficult to recommend. There is definitely potential here, but significant improvements are needed before it feels like a safe and enjoyable environment for children.

I re-join the grange paddocks gym over the phone with the sales manager at Bishops Stortford and so far I have absolutely no understanding of what they are charging me. I paid on 27/03 the amount of £42.99. On 05/01/26, an amount of £90.22 entered my bank account, which until now I did not understand what this charge was about. I called the gym and a guy called Bobby answered me and I didn't understand anything. he said everything is on the contract and he is said that he was more than happy to cancel my membership but he can’t refund me. I was talking about my money. I made a payment of £90.22 and he thinks he can dismiss a customer without giving any plausible explanation? Even a verbal contract cannot have any obscure clause. Then the sales manager calls me and tries to explain it to me but it was very obscure again and I didnt understand anything at all. I said I understood because I was tired of discussing this over the phone and I warned to hung up. I kindly ask that the gym send me in writing what I am paying because I really don't know. I talked to other gym members and NOBODY paid anything similar to mine amount. I want to know what these fees are but in writing. I thought I was paying this amount for 2 months but no they will charge me again £42.99 on 25/05. Another thing that caught my attention was that on Saturdays the website says that the gym closes at 6:00 pm. I arrived at 5:35 pm on Saturday and the gym was completely closed. According to Bobby told me, on Saturdays they close at 5:30 pm and turn off the entire system so that no customers come in. like this? We paid for the gym until 6pm. That doesn't exist. what rule is this? I'm a customer, I wasn't informed and I couldn't go in because they close at 5:30 pm because they want to. Me and all members pay for the gym until 6pm. This is very unfair.

Staff are incredibly helpful and there to help when needed and if they don’t know something they will point you in the right direction to someone who knows the answer or will go find out for you.
The pool and changing rooms are clean and kept tidy. There are plenty of of lockers to put belongings.
There are plenty of sessions through the day for all the family wether that be younger or older ranging from swimming lessons to aqua aerobics and inflatable sessions.

Disorganised, outdated, and not worth the money

I’ve had a really poor experience with Everyone Active at Bracknell Leisure Centre.

I’ve been paying around £30 a month for a swimming membership, despite not using it regularly. When I finally turned up, I was told I have an “outstanding balance” from 2021 — something I have never once been contacted about.

No emails, no letters, nothing. Yet they’ve continued taking monthly payments without resolving this or even informing me. That’s completely unacceptable.

To make things worse, the swimming pool wasn’t even open when I arrived, so I couldn’t use the service I’ve been paying for.

Then there’s the booking system — you’re paying for a membership, but still have to book the pool in advance. That defeats the whole point. You should be able to turn up and use what you’re paying for.

The whole setup feels outdated and disorganised, like their systems are years behind. It honestly feels like the left hand doesn’t know what the right is doing.

For £30 a month, this just isn’t good enough. Prices are going up, but the service is going backwards.

I’ve cancelled my membership and won’t be returning. Would not recommend.