have had fastweb wifi and cell for 2 years. first it took liek 6 weeks for the technician to come and actually set up my wifi I studied and work from home and wifi is a must. it often went very slow or cut out completely. the last straw was the company hounding me to change my payment method on the website as they changed the payment methods allowed. I paid for 1 year with my sapphire credit card, then they changed my offer/plan (shady on its own) and my card was no longer accepted, so I started to pay the bill with paypal. then a motnh ago all of a sudden this is also not an option, and the only way to pay is with an italian bank account. so, I try to enter an italian bank account (my partners) and the fastweb site says it is not possible, I tried many times over many days, clearly the site doesnt work well. so tehy call me again, "you have to change your payment method or we will charge you an ADDITIONAL 100 EURO to send you a bill in the mail" LIKE ITS 1990!!! I said, this is all your problem not mine, your site doesnt work. for an internet provider company the irony that the simplest thing liek changing your payment method is IMPOSSIBLE on your website is CRAZY. complete scam artists. I am so upset how much time they have taken from me in trying to resolve this issue. all I can do now is physically go to a store and talk to a human bc the humans on the phone are absolutely useless. I am not paying 100 euro for physical mail, thats f-ing crazy.

Got an e-sim from them with all my documents accepted. After I wanted to activate it they said, no no no you need to provide a tessera sanitaria which I don't have and they never requested before I paid for the sim.

This customer service is Cordusio Milan is really bad. She doesn’t help and super slow. She looks like she doesn’t want to work. For a simple job waste my time a lot and I am so disappointed by Fastweb and their customer service

Assistenza telefonica efficiente e sollecita nel trovare risposte alle problematiche che possono insorgere. Linea sufficientemente veloce e stabile.

Very thankful with the services of Renato. He is very kind and helpful.

There is no internet for 5 days.
I called the support multiple times and they said it’s an external issue in the area and they are working on it but have no update about when it’s going to be fixed.
I work from home for a multinational company where internet is a must.
This kind of issue never happened to me in any other country, just here in Italy.

I hope this “external issue” can be fixed soon and customer service can be more polite dealing with customers.

The worst service I’ve ever received from any company. They keep charging me even now that I’ve left and their customer service is just useless.

Good morning, this is okay. Good service, and about that fast. Fast is good. That’s why I switch off the fast.

assistenza fastweb sempre disponibile e sempre celeri nel risolvere il problema

[EN] The worst customer service I have ever experienced: incompetent and unprepared. A year ago, I signed up for a subscription with Fastweb, choosing payment by bank account. Instead, they activated a prepaid plan. After a year and at least four requests for contact, the issue was finally resolved, but they started charging me for paper billing, which I never requested.

When I contacted customer service for clarification, they responded with inappropriate phrases like "you Italians are too much" (I don't understand this discrimination) or "activating the offer is like building a house; it improves gradually." I felt treated with arrogance by someone incompetent and racist, and I find it absurd to still be dealing with activation issues after a year.

Additionally, months ago, I was offered an exclusive deal for existing customers, and I requested the activation of a SIM card for my father. Four months have passed, and the activation has not been completed. The customer service operators keep passing the blame around, and despite a pending contract, they can't resolve the situation or explain why the contract is not showing up in their systems. The SIM card was also lost by the shipping service. Unbelievable.

Never again! Indecent service!

[IT] Il servizio clienti peggiore che abbia mai sperimentato: incompetenti e impreparati. Un anno fa ho sottoscritto un abbonamento con Fastweb, scegliendo il pagamento tramite estratto conto. Invece, mi hanno attivato una ricaricabile. Dopo un anno e almeno quattro richieste di ricontatto, il problema è stato finalmente risolto, ma hanno iniziato ad addebitarmi il costo della domiciliazione della fattura, che non avevo mai richiesto.

Quando ho contattato il servizio clienti per chiarimenti, mi hanno risposto con frasi inappropriate come "voi italiani siete pesanti" (non capisco questa discriminazione) o "l'attivazione dell'offerta è come costruire una casa, pian piano si perfeziona." Mi sono sentito trattato con arroganza da una persona incompetente e razzista, e trovo assurdo dover ancora risolvere problemi di attivazione dopo un anno.

Inoltre, mesi fa mi è stata proposta un'offerta esclusiva per i già clienti e ho richiesto l'attivazione di una SIM per mio padre. Sono passati quattro mesi, e l'attivazione non è ancora pervenuta. Gli operatori del servizio clienti si rimpallano le responsabilità, e nonostante ci sia un contratto pendente, non riescono a risolvere la situazione né a spiegare perché il contratto non risulti nei loro sistemi. La sim è stata anche persa dal servizio di spedizioni. Allucinante.

Mai più! Servizio indecente!

I have contract with wi-fi festweb
They do not fallowing agreement.
In contract they put some body email address and I can’t log in mine account. I went to wi-fi store, called many time.
I never have so much difficulty to communicate with phone company. Because email address is sensitive. It’s a spam to me.
I ready to go to talk with attorney because they taking money from mine account.

pazzeschi! super preparati e disponibili!

Immediata risposta.

Best experience in FastWeb store since ever. All well explained and fasted support.
Thank you 5 starts

Efficiente e precisa .
Grazie

Awful awful awful provider!
Not for tourists! For just a simple top up, you need to call the customer service which will confirm things will get sorted within 24hrs, instead after 72 hrs nothing is done. In few shops you will find lovely and very professional customer service although it's hard, almost impossible even for them, to solve the issues.
Not recommended

ci sta ci sta ci sta ci sta ci sta ci sta

This company debited money from my bank account for an allegedly unreturned Internet box (router) that I never received from them!
They don't respond to emails or PEC mail, it's not possible to talk to them. So if you have any issue-there is no customer service to help you. This is a scam company, strictly avoid