2,666 total
Thank you so much. You offered the best price on my book purchase across a range of booksellers. It was delivered within the expected time in perfect condition. I really appreciate this book. Take care.
Date of experience: 23 July 2023
Ordering was easy on the web site, the tracking system worked well and the parcel was delivered very quickly
Date of experience: 17 July 2023
Yesterday I had $49.99 directly debited from my bank account to upgrade me to a 'Premium Account'.
I don't want one.
On checking the invoice I received when I purchased, I see it included this:
1x Fishpond Premium Trial
This item is delivered electronically
Your credit card will be charged $49.99 at the end of the 30 day free trial
I am totally dissatisfied because, although the direct debit is not exactly 'unauthorised', I feel they have my $49.99 by stealth.
Fishpond don't provide a phone number, which may, as they claim, keep their costs down, but it just makes them seem dodgy.
On logging into my account, I see a refunds section, but surprise, surprise, there is no refund on a 'Premium Account' subscription (even though I haven't used it.)
I also can't find where to cancel my subscription, so at this point I have another $49.99 payment to look forward to in 12 months time.
I have, of course, contacted Fishpond via message, and I await their response.
Should I receive a favourable outcome, I will happily return here with a favourable review, and delete this one.
Date of experience: 09 August 2023
Reply from Fishpond.com.au
Hello Neil,
I have sent you an email to advise you that you have not been charged for the Premium Trial and how to remove it from your account. I have however, removed it on your behalf.
You will not receive any further charges.
Thank you for shopping with us and have a lovely day.
Kind regards,
Catherine
Easy to Navigate Website made fining my purchase easy and informative, once purchased delivery was quick and received within days.
Date of experience: 17 July 2023
Order was delivered in a timely manner. Goods where as ordered.
Date of experience: 25 July 2023
Always can obtain what I need - speedy we’ll packaged and free shipping.
Date of experience: 20 July 2023
I've been with Fishpond for a Fair While now and will always continue too purchase when I want that Special present for the hard too buy person. They've such Great ranges ad Prices are better than Book Stores. Even though there's millions of items being shipped everyday, they say your order will arrive on such and such date..and it's usually earlier, so Couldn't Be More Happier..🙋💖💖👌
Date of experience: 04 June 2023
I am a long time customer of Fishpond. In the past my experiences have been with out a problem & communication from Fishpond is excellent.
Sadly this order was possible not acknowledged at purchase & payment. Only when I questioned the status of my order & why was taking so long did I receive communication.
Ordered & payed on the 7th July …order arrived on 2nd of August. Was not a postal issue, appears my order was not processed until I inquired.
All good now…thankyou
Date of experience: 20 July 2023
Reply from Fishpond.com.au
Hi Heather,
We apologise for the delay in delivery. We order items on demand from a network of suppliers, so stock availability can be limited. We will re-order from a different supplier at no extra cost to you. Thank you for providing your feedback. Your input is valuable in helping us improve our service.
Kind regards,
Catherine
Fishpond are always very reliable. The book came when promised and in perfect condition.
Date of experience: 19 July 2023
Had the book I wanted in stock at a cheaper price than the competitors. Was easy to order and was kept updated once the book was shipped. Was well packaged and received the book within the time I was told. Would use again
Date of experience: 07 June 2023
The sale was organised on 21/7 and didn’t arrive until 8/8.
Pretty unimpressed!!!
Date of experience: 26 July 2023
Reply from Fishpond.com.au
Hello Kevan,
Apologies, that the delivery date did not meet your expectations.
The estimated delivery date is 18 Aug. I'm glad to hear that you received it 9 days earlier than expected.
Before you confirm your purchase, we display the estimated delivery date in two places before purchasing so that isn't any surprises.
Thank you for shopping with us and I hope you are enjoying your book.
Kind regards,
Catherine
I have been dealing with Fishpond for many many years - my purchase always arrives- mainly books -dvds, CDs & vinyl records. When not available I am always reimbursed. I will continue with Fishpond! Happy customer here.
Date of experience: 06 June 2023
My book arrived well packaged and in good shape. No problems.
Date of experience: 13 July 2023
Have followed up with the seller (have enquiries on every ordered item), no details available about who has the product, what stage it is at, and zero tracking details, could be a scam site. I just read Catherine's reply all items are either changing supplier, have been provided non valid tracking (click on the link fishpond provides) and nothing happens - or just marked processing - yes I have 5 replys, but they cover my 3 main points for my 1 star review.
Catherine please tell me where my 5 records are, if you are confident in your business, because I cant work it out off of your 5 replys.
Update 2 4 aug. Two records posted with correct tracking.
Another has come through with this response.... ordered 28 june
Hi Christopher,
Thank you for your order of "Thursday - Full Collapse" with Fishpond.com.au.
Unfortunately your order hasn't arrived in the time we originally expected it to.
We will give the item a couple more weeks to arrive in case it is just late. If it hasn't arrived by then, we will cancel the order.
If you prefer not to wait another couple of weeks in case it does arrive you can cancel the order at any time through
link
We apologise for any inconvenience caused. We will continue to improve our stock systems to avoid this situation in future.
Kind regards,
Fishpond.com.au Customer Service
Date of experience: 02 August 2023
Reply from Fishpond.com.au
Hi Christopher,
We have acknowledged and responded to every message you sent within our 24hr response time. We have also provided an update regarding your orders.
If you have any further questions, you can contact us directly and will be more than happy to help you.
Kind regards,
Catherine
Every time I've ordered from Fishpond My Orders have arrived Before the date, So Great Communication letting me know Where it is, With Well Packaged and Speedy Shipping..Luv My Fishpond Shopping..🙋♀️😀💖💖👌
Date of experience: 06 June 2023
Good products and great range. Delivered on time, but courier dropped it to wrong address - dodgy Neighbours hold on to things.
Date of experience: 11 July 2023
Very pleased with how quick the order arrived - and the fact they had the item in stock. Arrived in perfect condition. Will go via Fishpond again in future. Very reliable.
Date of experience: 07 June 2023
The package arrived intact, in a reasonable time frame as you said it would. My only comment is, if you could improve the order to delivery time, that would be great. Thank you.
Date of experience: 04 June 2023
The problem is, see, trying to write another good review that doesn't read like all the others. Delivery arrived earlier than expected, undamaged, not covered in some kind of flesh-eating virus or small hydraulic pins that stab you through the hands...
This Pond is a Good One to keep 'dipping into', as it were. So to speak. Or type. Nice place to "fish".
Date of experience: 04 January 2023
