Book arrived in good time
Book arrived in good time, good order, and I felt that Fishpond communicated well
Date of experience: 30 September 2024
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Reviews4.4
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There was no communication to advise…
There was no communication to advise the purchase had been sent and On the way. More communication to assure customers their goods are to arrive would be nice
Date of experience: 26 September 2024
Wings of Fire 1-15 boxed set
Wings of Fire 1-15 boxed set, good price and quick delivery.
Date of experience: 26 September 2024
Slow service,poor tracking,slow response to enquiries
Almost 5 weeks since order placed.customer service can't explain delay and slow to respond to enquiries. Will have to cancel or request refund then never again fishpond.
Date of experience: 01 October 2024
Reply from Fishpond.com.au
Hi Ronald,
Thank you for bringing this to our attention, and we sincerely apologise for the frustration caused by the delay and the lack of clear communication.
To assist you further, could you please provide your order number? Once we have this, we’ll be able to look into the issue in detail and offer a solution.
We truly appreciate your patience and hope to make things right.
Kind regards,
Catherine
Great customer service
The company is very responsive to feedback and genuinely seeks to resolve problems. I recently had an issue which was resolved after a bit of a delay, to my absolute satisfaction. Restored my faith in the company and I will use them now for all my book needs.
Date of experience: 09 August 2024
Good price ,shipping could be improved
Good price ,shipping time on time .
Will be back for more from fishpond ,very good customer responce in wharehouse updates.
Date of experience: 06 September 2024
Reply from Fishpond.com.au
Hi Bill,
Apologies that the delivery time did not meet your expectations.
The estimated delivery date is displayed in two places before you confirm your order.
In reviewing your order, I see the promised delivery date was September 18th and you received it on September 12th.
As for the packaging, we are working with our packaging team regarding this and appreciate your feedback. Our Customer Services team will be in touch today for more information.
Kind regards,
Catherine
It's so reliable
It's so reliable. The ordering is easy, the tracking keeps me up to date where the product is and when it will arrive and delivery is swift. I have tried ordering with others and tend to be disappointed by having to chase up non arrivals, only to be told that the item is out of stock.
Date of experience: 17 July 2024
Fishpond had the cds that I wanted that…
Fishpond had the cds that I wanted that I couldnt get locally in Australia.I received them very quickly from overseas ;safely packaged and at a reasonable price.Ive been a loyal Fishpond.com.au customer for many years now and love the service.
Date of experience: 12 May 2024
Fishpond rectified Aust Post error
The first book was lost by AustPost (no fault of Fishpond!) - when I lodged a failed delivery with Fishpond, they were quick to re-send the book and it arrived in good time. Thank you very much for that., I really appreciate it.
Date of experience: 26 June 2024
VERY Unethical !!!
VERY unethical ... deceitful ... nothing but LIARS! I listed a number of books, after checking their prices, and then listed mine for cheaper ... and within a day ... EVERY SINGLE ONE OF THEIR LISTINGS, had gone below my prices!! If that ain't unethical, I don't know what is!!! A HUGE waste of time!
Date of experience: 01 September 2024
Reply from Fishpond.com.au
Hi there,
We are sorry to hear about your experience and would like to investigate this matter further.
Could you please provide us with your Seller Name so we can look into the issue and address your concerns?
Our Customer Experience team will then contact you directly.
Kind regards,
Catherine
Excellent customer service
I had a great experience with Fishpond. The book that I ordered via Fishpond was cheaper than all other vendors and in an excellent shape. Besides, even though I had made a mistake in writing the mailing address, which led to the parcel being returned to the vendor, people at Fishpond were kind enough to resend it with no additional shipping cost. Highly recommend it.
Date of experience: 04 April 2024
Just pay a little more somewhere else. Save yourself
They charged me $10 restocking fee after I cancelled order when I was notified delivery would be a minimum 1 month away
Date of experience: 24 September 2024
Reply from Fishpond.com.au
Hi Isaac,
We provide an estimated delivery date on each product page to give our customers an idea of how long items will take to arrive. This information also appears on the checkout page before you confirm your order.
Fishpond charges a cancellation or restocking fee because when customers order an item, then cancel it, it increases the costs of doing business - which means we have to increase prices for everyone. The sale for this item was already processed on the suppliers side and they will still release the item to us. You can find more information on our policy here: https://www.fishpond.com.au/helpdesk.php?question_id=1221
Our Customer Experience Team will be in touch with you directly to help resolve this matter.
Kind regards,
Catherine
Excellent service
Purchasing a book from Fishpond is always a pleasure. User friendly website and reliable delivery service.
Date of experience: 11 September 2024
As described will buy from again
Date of experience: 20 September 2024
Extensive range of products (books and…
Extensive range of products (books and music), easily accessible site, good price options (especially second-hand items), timely postage.
Date of experience: 28 August 2024
e done well up until now except once…teething problems
e done well up until now except once some months ago when you sent me in place of my order a book titled; how to starve cancer. I sent photos of the cover to your employees( no name) but after several attempts i gave up. Just recently i ordered a book on c. p.cavafy that you said was out of print after i had paid for it. when you didnt have your sydney wharehouse things actually worked better. Your co ordination, interaction with the sydney wharehouse
Needs to improve.
Date of experience: 20 March 2024
Great New Book Site Discovery
Since there was only 1 review on the book I was looking to buy, I was a bit sceptical but it honestly shocked me how fast the whole order was processed and shipped out. I think this is probably a good alternative to other sites because of the great pricing and timely shipping. Pretty happy overall :D
Date of experience: 12 February 2024
Kept FULLY informed
Kept FULLY informed! One item became un-available and a refund was made in a few days, without ANY problems. Outstanding communications.
Date of experience: 18 July 2024
Great bookstore. A rival to Amzon,
A great range of books. I tried to order the book "Quest for Atlantis II" from Amazon but kept on getting a message "cannot deliver to this address" through I am a frequent user of Amazon so I ordered this amazing scholarly work from FIshpond and had no delivery issues.
Date of experience: 20 December 2023
Good service.
I got the book pretty quickly, but couldn't find it due to a miscommunication with Australia Post (not Fishpond's fault). I contacted Fishpond regarding the delivery, and they replied within hours, enabling to then communicate with Aust Post, and get my book. Fishpond did their part pretty well.
Date of experience: 08 January 2024