Fishpond.com.au Reviews

I was able to obtain my book locally with minimal fuss and much quicker (and cheaper) than Amazon.

Date of experience: 24 January 2024

Each fulfillment feat across oceans wow Fishpond’s happy customer! Communicative teams source must-have memorabilia globally then intimately update progresses until safe arrivals spark joy. When treasures seem out of reach, I ensure these heroes hunt them down.

Date of experience: 06 February 2024

Item ordered I was kept up to date with stages of order and when to expect delivery.

Date of experience: 22 January 2024

I have allways got good service from this company.

Date of experience: 31 January 2024

I liked that the item came earlier than expected

Date of experience: 01 February 2024

I received my book the exact time it was to be delivered

Date of experience: 31 January 2024

I got the book pretty quickly, but couldn't find it due to a miscommunication with Australia Post (not Fishpond's fault). I contacted Fishpond regarding the delivery, and they replied within hours, enabling to then communicate with Aust Post, and get my book. Fishpond did their part pretty well.

Date of experience: 08 January 2024

I was very impressed with how quickly my order was processed and received by Fishpond. I would recommend them highly

Date of experience: 22 January 2024

The courier did not leave my book inside my verandah, i.e. at my front door. Instead he walked down the side of my house, past my verandah and put it in an unsafe place. If it had rained, my book would of been totally destroyed.

Date of experience: 22 January 2024

A great range of books. I tried to order the book "Quest for Atlantis II" from Amazon but kept on getting a message "cannot deliver to this address" through I am a frequent user of Amazon so I ordered this amazing scholarly work from FIshpond and had no delivery issues.

Date of experience: 20 December 2023

I made an order on the 26th of November only to be told on the 30th of December that they couldn't source the book I ordered and to have my order cancelled. Despite this, the book in question was still listed as available on the website.

Two stars instead of one as I have had positive experiences with Fishpond in the past; however, in the future I will take my business elsewhere.

Date of experience: 26 November 2023

Excellent service , hassle free transaction and item arrived as described and well packaged,

Date of experience: 24 November 2023

On-time delivery considering we live in a rural area! Love the book. Thank you

Date of experience: 29 December 2023

The book I ordered was a great price. better than I could get it for locally, and it arrived in a short time.

Date of experience: 15 January 2024

I ordered two books for the new school year on 3 January and was given estimated delivery date of “17th Jan - 22nd Jan from local warehouse”. On the 17th Jan I used the track my order link to see when the books would arrive. It simply stated that there had been a delay and an update would be provided within 24-48hrs. On the 19th Jan I accessed the link again, however there was no update. I then followed up with an email and was told that there was an issue with the supplier and they did not know if they could provide either of the books I had ordered. I was given the option of canceling or just waiting. I then received another email the following day stating that if the products didn’t arrive in another two weeks my order would automatically be cancelled. So, I cancelled the order and ordered elsewhere. Upon cancelling the order, the website noted funds are not debited from credit cards until the order is dispatched, however I checked my account and it had been debited on the 4th Jan. I will now wait to see if a refund is processed within the three days promised.

Date of experience: 22 January 2024

All dealings with Fishpond have been positive. They source items from all over the globe. Always keep you up to date with information regarding orders. My "go to" company for purchasing items I want ie) music and books

Date of experience: 03 December 2023

I have been a customer of Fishpond for many years now. Fishpond is the first place I come to for my books. The only time I ever worried was when a purchase was made that I wanted queried. They quickly and in a very supportive and sincere manner helped me (🤦‍♀️) to remember the order was actually from me from a different email address of mine that I had used. Yes I felt silly, but Fishpond staff were just amazing. The service is unbeatable.

Date of experience: 23 November 2023

Easy order and payment. Book arrived exactly as described and well packaged quite quickly.

Date of experience: 04 January 2024

I ordered a book and it’s taking years to come. What the hell is going on? Please…..all I want is my book that I ordered….instead I get a scam site! This is absolutely disgraceful. Where is my book??

Date of experience: 13 January 2024

It could have been a 4 star review but they handled the situation very well. They are great but I did have my last order arrive and the envelope was not sealed properly so glue from the envelope had damaged the cover of the book. I advised them of this and that it wasn't the end of the world but that they wanna take more care packing and sealing the envelopes. They acknowledged this and offered me a voucher towards to my next purchase which was a nice touch.

Date of experience: 19 October 2023