Fleur Quebec Reviews 503

I was very disappointed, with the service, with the delivery and with the order itself. I placed an order on March 19th for a March 21st delivery. On the 22nd, I received an e-mail saying they would deliver on the 24th! I requested a cancellation of the order at the recipient would not receive it on time, but was completely ignored and the product was delivered on the 24th. The flowers received did not look anything like the flowers order. Very disappointed and disappointing. Would not recommend at all.

I ordered a sympathy order that would have to be delivered to a very rural location. Instead of them simply saying they couldn’t do it, they accommodated me as best they could.
The woman I spoke with, Aaliah, was so very helpful! She gave me options and explained everything so very well. She took the time to discuss with me how the delivery works do I was able make an informed decision on everything.
Thank you, for having such caring and understanding people on your staff.

Aaliyah was amazing. Very cheerful and professional. She helped me with the order in a timely manner and made the right corrections to the address and saved the day 😊

Customer service was great! Alliyah helped with me with my order and explained the delivery addresses needs to be complete as some same day delivery in some locations are not available. She was helpful and knowledgeable

Aaliyah was able to move my delivery a couple weeks out short notice when I found that the recipient would be out of town for a while. Thank you!

I placed two orders last week.
One arrived the next day. The receiver reported they were half dead.

The second order has not arrived yet.

Overall, not impressed.

Easy to order and the delivery process was clear

I have the worst memory, and usually don't remember birthdays are coming up until the morning of when my calendar reminds me. Every time that happens, I go to Bloomex and get same day flowers delivered. They are always beautiful, they always arrive, the person who receives them are always delighted. It's a great gift idea to have in your back pocket for those forgetful moments.

Prompt service and beautiful floral arrangement that brightened her day!

The driver was in constant contact as the weather was questionable. His concern was not to have the flowers freeze and worked with me while we reached the delivery party.

This is the worst experience I have ever had. Ordered flowers on Wednesday morning arround 9:30 am and paid to be delivered the same day. Never got any notification, called on Thursday and they said they could not deliver on Wednesday but it would be delivered on Friday !!!! 2 days late. Nobody can answer and they don’t reimburse.

Update from Friday March 13th, nobody at Fleur Québec (French) speaks French so they are unable to know if the order will be delivered (already 48h late while I paid 20$ for same day delivery).

I also been waiting 24h for a call back from management but it seems everybody is too busy regarding having a partial refund.

Bloomex always Deliveries beautiful flowers on time!

Excellent service, Fred was very helpful and sorted out my problem very fast

Everything was very straight forward for ordering, and even though the weather wasn't great the day I ordered, it was delivered well and my friend LOVED her arrangement! I did not see the flowers in person but they were gorgeous! Would order from here again in the future

J'ai commandé un bouquet de fleurs mixtes, en format large..commande qui est revenue à 80$. Quand j'ai reçu la boîte...je me doutais qu'il y avais un problème, car elle étais super légère. En ouvrant..wow...maximum 10 fleurs...mini bouquet...même pas les fleurs que la photo montrait...du vrai vol! J'aurais pu acheter 1 bouquet au jean coutu, plus fourni et pour le quart du prix. Des vrais arnaqueurs...j'ai écrit à leur service à la clientèle...et surprise...aucune réponse.... fraudeurs !

All flowers healthy and beautiful, but delivery guy would not bring them up to our apartment.

One of the worst services ive ever dealt with they almost never deliver they pretend to pack stuff up but i know 5 people who ordered in the last 2months never got anything this has to be investigated seems like money laundering dosgusting service honestly stealing from hard working people stay FAR from these thieves.

Very quick delivery with great quality flowers!

The delivery was fast and the person was extremely polite. 5/5 for sure

Delivery was a disaster. The day selected wasn't respected. I got an email saying the flowers were delivered when I had receive nothing. I tried multiple time communicating when them and got a pre-made reply telling me the flowers were delivered. Only to get multiple call the next day from the delivery guy saying he had took the flower home and I had to go get them myself. I will never order from here ever again and I beg everyone one wanting to do business with them to not do so and their associated company Bloomex. Always a disaster with them.