Very good and satisfactory experience…
Very good and satisfactory experience when contacting the sales and support sections of your company.
FP Mailing Reviews
977 • Excellent
Highly Recommended
Ive been with them a number of years now, wouldn't go anywhere else, never have any issues, or any problems, customer service is always very helpful , polite and understanding , great machines too
Reply from FP Mailing
Hi Rob,
Thank you for taking the time to leave us a review, we appreciate your positive feedback.
We value your loyal custom and are pleased to hear you find our customer service helpful.
Please do not hesitate to contact us if you have any future questions.
FPSupport
Thank you for taking the time to leave us a review, we appreciate your positive feedback.
We value your loyal custom and are pleased to hear you find our customer service helpful.
Please do not hesitate to contact us if you have any future questions.
FPSupport
Great service on the telephone
Great service on the telephone
Reply from FP Mailing
Hi Sarah,
Thank you for taking the time to leave us a review, we appreciate your positive feedback.
Please do not hesitate to contact us if you have any future questions.
FPSupport
Thank you for taking the time to leave us a review, we appreciate your positive feedback.
Please do not hesitate to contact us if you have any future questions.
FPSupport
Had an issue with downloading postage…
Had an issue with downloading postage with connection failure. Problem solved.
Sarah was fantastic.
Reply from FP Mailing
Hi Christopher,
Thank you for taking the time to leave us a review, we appreciate your positive feedback.
We are pleased to hear that the problem is now resolved.
Please do not hesitate to contact us if you have any future questions.
FPSupport
Thank you for taking the time to leave us a review, we appreciate your positive feedback.
We are pleased to hear that the problem is now resolved.
Please do not hesitate to contact us if you have any future questions.
FPSupport
Feedback
Very pleasant service from your staff
Reply from FP Mailing
Hi Vince,
Thank you for taking the time to leave us a review, we appreciate your positive feedback.
Please do not hesitate to contact us if you have any future questions.
FPSupport
Thank you for taking the time to leave us a review, we appreciate your positive feedback.
Please do not hesitate to contact us if you have any future questions.
FPSupport
The last on the support desk was…
The last on the support desk was brilliant caring and took her time
Reply from FP Mailing
Hi there,
Thank you for taking the time to leave us a review, we appreciate your positive feedback.
Please do not hesitate to contact us if you have any future questions.
Hope you had a nice weekend,
FPSupport
Thank you for taking the time to leave us a review, we appreciate your positive feedback.
Please do not hesitate to contact us if you have any future questions.
Hope you had a nice weekend,
FPSupport
I used to feel franking machine…
I used to feel franking machine personnel were as bad as photocopier salespeople who were as bad as used car salespeople - FP really is different with helpful, enthusiastic people working for them ! They couldn't have been more helpful !
Reply from FP Mailing
Hi Margaret,
Thank you for taking the time to leave us a review, we appreciate your positive feedback.
We are pleased to hear that we have changed your impression of franking companies!
Please do not hesitate to contact us if you have any future questions.
Hope you have a lovely weekend,
FPSupport
Thank you for taking the time to leave us a review, we appreciate your positive feedback.
We are pleased to hear that we have changed your impression of franking companies!
Please do not hesitate to contact us if you have any future questions.
Hope you have a lovely weekend,
FPSupport
Only the latest review will count in the company's TrustScore
Excellent customer service
Excellent customer service. It is great when you get someone like Bobby who goes the extra mile in order to help you.
Reply from FP Mailing
Hi there,
Thank you for taking the time to leave us a review, we appreciate your positive feedback.
Please do not hesitate to contact us if you have any future questions.
Hope you have a lovely weekend,
FPSupport
Thank you for taking the time to leave us a review, we appreciate your positive feedback.
Please do not hesitate to contact us if you have any future questions.
Hope you have a lovely weekend,
FPSupport
One happy customer
One happy customer
I have been impressed with the fast response and very professional and understanding approach I received from Lois. I explained my situation and she went out of her way to find an alternative solution to meet our business needs. Because of this I have requested further information in terms of other products available that may be of benefit to our companies.
Many thanks Lois
Take care
Jo
Reply from FP Mailing
Hi Joanne,
Thank you so much for your detailed review, we appreciate your positive feedback.
We have a great range of other products on offer including multifunctional printers.
We also have a new electronic signature solution called FP Sign that has many benefits to businesses. FP Sign can save both time, money and reduce paper in the office. We are currently running a promotion with our customers where you can benefit from unlimited use of FP Sign for a three month, free, no obligation trial.
If you would like to find out more about FP Sign, please click the following link:
https://www.fp-sign.co.uk
If you have any other questions or queries please do not hesitate to contact us,
Wishing you a great weekend,
FPSupport
Thank you so much for your detailed review, we appreciate your positive feedback.
We have a great range of other products on offer including multifunctional printers.
We also have a new electronic signature solution called FP Sign that has many benefits to businesses. FP Sign can save both time, money and reduce paper in the office. We are currently running a promotion with our customers where you can benefit from unlimited use of FP Sign for a three month, free, no obligation trial.
If you would like to find out more about FP Sign, please click the following link:
https://www.fp-sign.co.uk
If you have any other questions or queries please do not hesitate to contact us,
Wishing you a great weekend,
FPSupport
Excellent Customer Service nothing to…
Excellent Customer Service and Product Knowledge nothing to much trouble
Reply from FP Mailing
Hi Julie,
Thank you for taking the time to leave us a review, we appreciate your positive feedback.
Please do not hesitate to contact us if you have any future questions.
FPSupport
Thank you for taking the time to leave us a review, we appreciate your positive feedback.
Please do not hesitate to contact us if you have any future questions.
FPSupport
Help with Wifi extender
Georgia Carragher was very helpful with getting my wifi extender up and running for our franking machine. Hopefully now we won't need to crawl under my colleagues desk to download data again! :) Thank you
Reply from FP Mailing
Hi there,
Thank you for taking the time to leave us a review, we appreciate your positive feedback.
We are pleased to hear that you received your wifi extender and no longer need to crawl under desks!
Please do not hesitate to contact us if you have any future questions.
FPSupport
Thank you for taking the time to leave us a review, we appreciate your positive feedback.
We are pleased to hear that you received your wifi extender and no longer need to crawl under desks!
Please do not hesitate to contact us if you have any future questions.
FPSupport
Loraine was very helpful and pleasant…
Loraine was very helpful and pleasant to talk to.
Very happy with the service.
Reply from FP Mailing
Hi Laura,
Thank you for taking the time to leave us a review, we appreciate your positive feedback.
Please do not hesitate to contact us if you have any future questions.
FPSupport
Thank you for taking the time to leave us a review, we appreciate your positive feedback.
Please do not hesitate to contact us if you have any future questions.
FPSupport
Excellent customer service
Excellent customer service through the sales pitch and the set up - very friendly and patient staff - happily recommend.
Reply from FP Mailing
Hi Mitchell,
Thank you for taking the time to leave us a review, we appreciate your positive feedback.
Please do not hesitate to contact us if you have any future questions.
FPSupport
Thank you for taking the time to leave us a review, we appreciate your positive feedback.
Please do not hesitate to contact us if you have any future questions.
FPSupport
Trapped in contract by fine print.
I have been with FP mailing for 2 1/2 years. I wasn’t aware when I started with them of the hidden costs involved including having to pay for rate changes/updates at a ridiculous amount and the amount they charge for ink. I am not a big business, it’s just me selling handmade items online, therefore these hidden expenses which are just taken from you without prior warning are damaging.
With this in mind I was looking elsewhere for quotes to bring my running costs down, I found a company who offered me more than half what I pay FP mailing as well as a long list of added benefits. With this quote in mind I contacted FP with this quote, to give them the fair opportunity to respond before leaving or so I thought. I was contacted back by the retentions team informing me that I am on a rolling contract which renews every March and they require 3 months notice. But as I am a ‘high valued customer’ they would be willing to offer me a choice of two new contracts 12months or 24months and the price was still double what I was offered elsewhere (not highly valued after all). I was not told I was on a rolling contract which I was unaware of, they seem to hide this important stuff in the fine print which is terribly dishonest. I am sure this is against my consumer rights.
**review** contacted again by retentions team, have agreed a new contract under a much better/fair rate. now aware of the automatic contract renewal I will be making note of this in my diary, I just wish this was made clear at the beginning, this shouldn't be hidden in confusing fine print.
Reply from FP Mailing
Hi Nicola,
Thank you for taking the time to update your review, we appreciate your honest feedback.
We are sorry that we were unable to meet your requirements at the first instance. We are however pleased to hear that we have come to an agreement and you will be sticking with FP Mailing. Thank you for your loyal custom.
If you have any future questions or queries, please do not hesitate to contact us.
FPSupport
Thank you for taking the time to update your review, we appreciate your honest feedback.
We are sorry that we were unable to meet your requirements at the first instance. We are however pleased to hear that we have come to an agreement and you will be sticking with FP Mailing. Thank you for your loyal custom.
If you have any future questions or queries, please do not hesitate to contact us.
FPSupport
your staff are so brilliant and helpful…
your staff are so brilliant and helpful and exstreemly friendly and not just the odd one all of them well done everyone
Reply from FP Mailing
Hi Sylvia,
Thank you for taking the time to leave us a review, we appreciate your positive feedback.
Please do not hesitate to contact us if you have any future questions.
FPSupport
Thank you for taking the time to leave us a review, we appreciate your positive feedback.
Please do not hesitate to contact us if you have any future questions.
FPSupport
Phoned up for technical support today…
Phoned up for technical support today and was sorted within 10 minutes if that. Very friendly and helpful.
Reply from FP Mailing
Hi there,
Thank you for taking the time to leave us a review, we appreciate your positive feedback.
Please do not hesitate to contact us if you have any future questions.
FPSupport
Thank you for taking the time to leave us a review, we appreciate your positive feedback.
Please do not hesitate to contact us if you have any future questions.
FPSupport
Helpful Technical Support
Most helpful and after a few lengthy calls the problem with our franking machine was resolved! Georgia Carragher is a breath of fresh air and her approach was refreshing. I would highly recommend this company, not only for sales but their technical assistance is second to none!
Thank you
Reply from FP Mailing
Hi Reggie,
Thank you for taking the time to leave us a review, we appreciate your positive feedback and recommendation.
We are pleased to hear that Georgia was able to help resolve the problems you were experiencing with your franking machine.
Please do not hesitate to contact us if you require any future assistance.
FPSupport
Thank you for taking the time to leave us a review, we appreciate your positive feedback and recommendation.
We are pleased to hear that Georgia was able to help resolve the problems you were experiencing with your franking machine.
Please do not hesitate to contact us if you require any future assistance.
FPSupport
Always available to help on the phone!
Always available to help on the phone!
Reply from FP Mailing
Hi there,
Thank you for taking the time to leave us a review, we appreciate your positive feedback.
Please do not hesitate to contact us if you have any future questions.
FPSupport
Thank you for taking the time to leave us a review, we appreciate your positive feedback.
Please do not hesitate to contact us if you have any future questions.
FPSupport
perfect company fairly priced.
perfect company fairly priced.
Reply from FP Mailing
Hi David,
Thank you for taking the time to leave us a review, we appreciate your positive feedback.
Please do not hesitate to contact us if you have any future questions.
Hope you had a nice weekend,
FPSupport
Thank you for taking the time to leave us a review, we appreciate your positive feedback.
Please do not hesitate to contact us if you have any future questions.
Hope you had a nice weekend,
FPSupport
Only the latest review will count in the company's TrustScore
No hard sell
No hard sell, just a sensible approach to providing us with a cost effective mailing solution.
Reply from FP Mailing
Hi Adam,
Thank you for taking the time to leave us a review, we appreciate your positive feedback.
Please do not hesitate to contact us if you have any future questions.
Hope you had a nice weekend,
FPSupport
Thank you for taking the time to leave us a review, we appreciate your positive feedback.
Please do not hesitate to contact us if you have any future questions.
Hope you had a nice weekend,
FPSupport