Good Energy Reviews 

Matt Ball sent me a very full, pleasant and thoroughly helpful reply to my expressed concerns. Furthermore he took all the necessary actions to make things simpler for me in the future.

Brilliant service from Roy, Pete, Nathan, and the team!
Good Energy just finished my solar installation and the whole process was completely seamless. Roy did a very thorough initial check of the house roof using a drone and gave us excellent site-specific recommendations. Pete the electrician then managed the installation perfectly with his team over 2 days. They were professional, very tidy, and left no mess. The system is working perfectly and we can't wait to see the savings on our energy bills!
— The Smith family, Berkshire

Verification of FIT meter required, email with attached photograph sent. Emails bounce back and forth, difficult to understand what is happening. I guess I am going to have to try and contact by telephone, may be much quicker?

Good and timely response to my query which was successfully resolved.

I called regarding my monthly payments and smart meter. The member of staff was very helpful and actioned my request satisfactorily as well as suggesting methods for energy efficiency through the winter.

Received prompt and helpful service by email when I needed to change FiT registration. Thank you Linda

Excellent value electricity supply via their Heat Pump tariff, and fantastic customer service response from Daisy too.

Juliana listened to what I asked and then did exactly what I wanted with no fuss (resetting direct debit back to old amount because I wanted to use the £200 credit that had been built up before increasing the monthly amount that had been adjusted automatically).

Moving to a new home made easy by Michaela. Thank you. Excellent caring service , informative and very efficient. She took away all the strain and is the reason why I have been a loyal Good Energy customer for over 8 years. It's the epersonal touch that counts and thinking out the box. Thank you so much

Excellent customer service. Just moved and new to smart meters. Michaela was very helpful and supportive helping me set up account. Easy to contact by phone with no long waiting time.

Matt Ball (Home Team C) was very helpful.

On the day of installation, Enoch and Charlie were excellent . They were polite , helpful , very tidy and and answered all our questions .

As a vulnerable customer I was notified immediately regarding the warm home discount application opening. The next day after submission got a lovely email from Nessa to say that application has been processed and discount applied to next bill. Thank you Nessa

Quite efficient in forward my need for refund - though this should have been possible on the website.

quick efficient service with a polite knowledgeable customer service assistant . Her name is Claire D and she is a credit to Good Energy

Great customer service, polite and speedy

Customer Service Experience

I have been a customer of Good Energy since 2019 and have received FiT payments during this period and have always had a good customer experience.

In January 2026 I decided to upgrade the existing solar system I have with additional solar panels, battery storage, a Powerwall and Gateway complete with a EV charger.

The planning and installation by JPS Renewable Energy Limited and Good Energy was excellent and the service in the lead up to and during the works was very professional.

Once the installation was completed I then requested for Good Energy to refresh my FiT generation and also put me on to the Solar Savings Exclusive (SEG) tariff.

For some reason since July 2026 my previous requests to complete this process had not been followed up and I had not been given the correct information at the time regarding the requirement for a smart meter to also be fitted which is now in the process of being rectified.

I fully understand that from time to time things do not quite go to plan and for me it is how a company deals with any issues when they are raised.

In this case over the past week, I have been speaking with Gifty to fully understand my current situation and issues which now appear to be nearing a resolution.

I would therefore like to thank Good Energy and in particular Gifty for the support and help that has been provided this week.

I had an answer that I understood.There was no fuss.

Installation of a new storage battery was flawless. It’s a very ’tidy’ job, the battery works very well and looks great. Pete, the installer did a great job. Thank you.

Excellent customer service - Linda was extremely efficient & helpful switching tariffs and changing direct debit. Really good fixed tariff with 2x off peak times.