I called telephone helpline with a query around moving house/transferring FIT payment. Call was answered immediately with no long wait, the person who took my call (Jemma S) was knowledgeable, helpful... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I switched to Good Energy recently and have found them to be extremely helpful. Being able to talk directly to a human being rather than a chat bot is great.I spoke to a customer service woman yesterd... See more
Company replied
Enock, TJ and Karl worked extremely well together to install our solar panels. They introduced themselves, shook hands, and were polite throughout. They explained the work involved and discussed issue... See more
Company replied
Easy to find options to contact the company. Sent an email early hours of Sunday morning had a fully comprehensive, and easy to understand reply before 9am from a real person ON A SUNDAY! Thank you Do... See more
Company replied
Company details
Written by the company
Good Energy has been driving the UK’s renewable energy revolution since 1999, helping homes and businesses become greener and more self-sufficient through clean power and green technology. We supply 100% renewable electricity from over 3,000 independent British generators and support more than 180,000 people producing their own energy through the FiT scheme. We also install solar panels, batteries, heat pumps and EV chargers, with tariffs and export rates that reward customers fairly for the energy they share. We exist to fight climate change and power a cleaner, greener, future for all.
Contact info
Good Energy LTD, Monkton Park Offices, Monkton Hill, SN15 1GH, Chippenham, United Kingdom
- 0345 034 2400
- hello@goodenergy.co.uk
- www.goodenergy.co.uk
Join Good Energy
4.8
Excellent
15k reviews
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A courteous and helpful company to…
A courteous and helpful company to communicate with! Prompt and attentive with customer queries. Donna M has been perfect dealing with our enquiries. Would not hesitate to recommend this company..happy customer!!
26 September 2026
Unprompted review
Reply from Good Energy
Dear Mrs Payne,
We're so pleased to hear about your positive experience with Donna.
It's wonderful to know that our team was prompt and attentive in dealing with your enquiries.
Thank you for your kind recommendation!
My best wishes,
Natalia
Reply from Good Energy
Dear Hugh,
We are so pleased to hear that you found our service helpful and prompt. It's always a pleasure to know our team made your experience enjoyable.
Thank you for your kind words! I will pass this on to the Team.
My best wishes,
Natalia
Happy Customer
Been with Good Energy for several years, great company. Recently moved properties, and it was easy to set up a new account thanks to Josh.
25 September 2026
Reply from Good Energy
Hi HP,
We're so pleased to hear that your experience with us has been great over the years.
It's wonderful to know that setting up your new account was easy and that our team provided excellent assistance during your move.
I will pass your kind feedback to Josh.
My best wishes,
Natalia
This company is amazing
This company is amazing. I moved from octopus energy. Good energy are extremely understanding of your circumstances unlike other companys who just continue to pressure you into paying when your struggling including British gas and OVO. I am relieved that I have finally found a decent energy supplier after an awful long time of looking. Very affordable too maybe the lowest of the bunch. Thankyou so much good energy. If anyone is on this page reading reviews because they are unsure whether to switch to good energy I highly recommend you do as I did not regret my switchover but what I did regret was switching to many other companys before I found good energy.
25 September 2026
Unprompted review
Reply from Good Energy
Dear Stephanie,
We are incredibly grateful for your wonderful feedback and are so pleased to hear about your positive experience with us. It means a great deal to know that we have been able to provide you with the understanding and support you needed, especially after previous challenges with other suppliers.
We are committed to offering fair and affordable energy, and your recommendation truly validates our efforts.
Thank you for choosing us; we are delighted to have you as part of our community.
My best wishes,
Natalia
Very efficient and reliable service
Very efficient and reliable service. Communication good. Questions answered and issues dealt with efficiently and swiftly. All operatives have a pleasant and friendly manner. Today Rachel C was efficient, professional and very pleasant.
25 September 2026
Unprompted review
Reply from Good Energy
Hi Jane,
We're so pleased to hear about your positive experience and that our service was efficient and reliable.
It's wonderful to know that our team is pleasant and friendly, and that your questions were answered swiftly.
I will pass your kind words to Rachel C, she will be delighted.
My best wishes,
Natalia
Quick answer to my question
The answer to my question was sent over quickly and efficiently.
1 September 2026
Unprompted review
Reply from Good Energy
Hello,
We're delighted to hear that your question was answered quickly and efficiently. Thank you for sharing your positive experience with us!
My best wishes,
Team GE
Helpful with FIT payments
Sonu was particularly helpful in getting my FIT payments restored after a hiccup with my installation. Good Energy has always been a good intermediary for me.
25 September 2026
Unprompted review
Reply from Good Energy
Hi Terry,
We're so pleased to hear that our team provided such helpful assistance in resolving the issue with your payments.
It's wonderful to know we could be a good intermediary for you.
I will share your feedback with Sonu.
My best wishes,
Natalia
I have solar panels on my roof but…
I have solar panels on my roof but recently enquired about upgrading. I made enquiries with Craig at good energy as to how this would affect my current tariff payments and I was given very clear information as to what I should do and how this would affect me.
25 September 2026
Unprompted review
Reply from Good Energy
Hello,
We're so glad to hear that you received clear and helpful information regarding your solar panel upgrade and its impact on your tariff payments.
We appreciate you sharing your positive experience with us. I will pass this to Craig.
Speedy Service
In the world today, where customer service is really non-existent, I can honestly say these guys are super efficient and helpful. Spoke with Jemma S this morning. 10 minutes later my query was resolved. I'll also mention the call wait time was about 2 minutes . Really great service. Thank you! Paul
25 September 2026
Unprompted review
Reply from Good Energy
Hi Paul,
We are absolutely delighted to hear about your positive experience!
It's wonderful to know that your query was resolved so efficiently and that you found our service to be helpful.
We truly appreciate you taking the time to share your feedback. I will pass this on to Jemma S.
My best wishes,
Natalia
Punctual and efficient
Engineer Maciej arrived ontime to carry out an inverter swap on behalf of SolarEdge and carried out the work quickly.
25 September 2026
Unprompted review
Reply from Good Energy
Dear Brian,
We're so glad to hear our engineer provided prompt and efficient service for your inverter swap. Thank you for sharing your positive experience!
My best wishes,
Natalia
Jemma S…excellent service. 👍
I dealt with Jemma S…..couldn’t have been easier, polite, professional and resolved issue with no fuss.
Excellent service all round.
24 September 2026
Unprompted review
Reply from Good Energy
Hi Joseph,
We're so pleased to hear that Jemma provided such a professional and polite experience, resolving your issue with ease. Thank you for your kind words!
Kind regards,
Donna
Everything went smoothly and the…
Everything went smoothly and the outcome was good
24 September 2026
Reply from Good Energy
Hi Paddy,
We're happy to hear everything went smoothly and the outcome was good. We appreciate your positive feedback!
Kind regards,
Donna
I've been with G/E for the past year…
I've been with G/E for the past year with no issues at all. Their site with my electricity usage is very good and they communicate with ease with real British speaking people. However, it is new tariff time and G/E has gone expensive. Last year G/E was the company to go for. Now it is EDF AND THEY ARE FRENCH ! Why ? All my Facebook buddies are abandoning ship for the Frenchies !
24 September 2026
Unprompted review
Reply from Good Energy
Hi Donald,
We appreciate your feedback and are glad you've had a positive experience with our service and communication over the past year. We understand your concerns regarding the new tariff and the change in pricing. We continuously review our offerings to remain competitive while ensuring we can maintain our service quality.
Kind regards,
Donna
Reply from Good Energy
Hi James,
Thank you for your review, we are happy that you have received great service from us!
Kind regards,
Donna
Faultless Service
I called telephone helpline with a query around moving house/transferring FIT payment. Call was answered immediately with no long wait, the person who took my call (Jemma S) was knowledgeable, helpful and friendly. And she (as she said she would) sent me a follow-up email immediately with the form I needed. If only other utility companies and other household service providers were so good. A breath of fresh air.
23 September 2026
Unprompted review
Reply from Good Energy
We're so pleased to hear about your positive experience with our telephone helpline. It's wonderful to know that our team was able to provide knowledgeable, helpful, and friendly service, and that the follow-up email was sent promptly. We strive to make these processes as smooth as possible.
Customer Service
Call Handler Robin provided excellent customer service (16th-09-2026). Polite, actively listened, Robin took time to give helpful explanations to my questions as well as useful guidance ( re Payment Holiday). Thank you.
16 September 2026
Unprompted review
Reply from Good Energy
We are so pleased to hear about your positive experience and that the call handler provided excellent customer service. We will be sure to pass on your kind words; they will be delighted to hear your feedback. Thank you for taking the time to share your experience!
Professional service provided.
Helpful, courteous installers (Pete, Charlie and Gareth), who were professional in their approach and manner. Good, efficient follow up when the signal to the app was inconsistent. Thank you.
10 September 2026
Unprompted review
Reply from Good Energy
We are so pleased to hear about your positive experience with our installers and their professional approach. It's wonderful to know that our team provided efficient follow-up when needed. Thank you for sharing your kind words!
Fantastic company.
They look after me. Not like big energy companies. They care about their customers.
22 September 2026
Unprompted review
Reply from Good Energy
We're so glad to hear we provide a positive experience and that you feel well cared for by us. Thank you!
Energy swap
Josh was amazing and helped me switch my electic over and explained everyting in detail and helped me understand what was going to happen
22 September 2026
Reply from Good Energy
We're delighted to hear that your electric switchover was explained in detail and that you understood what was going to happen. We appreciate you sharing your positive experience with us!
Their customer support team is and…
Their customer support team is and always has been quite superb. They really know their stuff. No long waits either.
22 September 2026
Reply from Good Energy
We are so happy to hear that our customer support team provided you with such a superb experience. We appreciate your kind words!
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