Möbel Höffner Reviews 24,577

There is a fabric stain and can’t be remove.

9 Wochen Lieferzeit versprochen. Nach 16 Wochen geliefert. Und teilweise falsch. Reklamiert um das richtige Teil zu bekommen. Noch nicht mal eine Rückmeldung.

Finger weg von dem Laden !!
......................

Estimated delivery 9 weeks. Real delivery after 16 weeks. Partially wrong delivery. Still waiting for a feedback to get the right article in 17th week.

You better keep away from this store !

We ordered a baby bedroom in January consisting of a closet, a changing table and a bed.
Delivery was ok at first sight in February until we started unpacking and setting up:
- closet was the only item with no issues
- changing table: cabinet doors were delivered with screws too long, had to get new ones sent
- bed: first some screws were missing, we requested those and got them a couple weeks later; when continuing building it we found out that the side boards of the bed were not the correct ones; letting Möbel Höffner know they told us they are going to exchange the whole bed, which they delivered a couple weeks later then, but with the exact same incorrect parts.
If I have a customer complaint and I am sending out a new part, I should check the new pack before sending it out!!!
Finally this week in May we have the baby's room completed!
Regarding the customer service, one lady I spoke to on the phone was nice, while another guy just hung up on me instead of trying to find a solution...
I would not recomment ordering from there.

Had been 3 weeks right now. I wrote you guys 1000 Mails and You even didnot respond any of them. You sent me the link from Dhl which is no update. I am calling and asking you what about this no update situation and your answer is ' yeah we already sent, its cause of dhl, please be patient...' Why I suppose to be patient? While you sell this stuff on your website and writing there around 2-4 days delivery' Which is 3 weeks today. Why I suppose to be patient? I am not throwıng my money to the street for sure I will search for my right!I am still waiting and completly dissapointed with you unorganize and non respond custumer care!

For other Nationals, we don't find good customer service either at the billing section. Kindly consider this and try to improve the English support for the foreign nationals.

The delivery service is horrible. We ordered our bed, cupboard and a kommode from hoeffner ago and did not hear from them for months. After writing to them 3 months after ordered date, they scheduled a delivery for 20 days later. We took day off from work on the delivery day and when the guys came with delivery, many parts of cupboard and kommode were damaged. They took half of the money and left saying parts are damaged and hoeffner will call us back. Our house has now all parts of cupboard and we have no idea when they will come back with replacement parts to finish the assembly. This is so annoying, I have never experienced such bad service. Never order big furniture from Hoeffner.

Horrible experience with ordering a kitchen. They didn’t get back to me for weeks after payment, delivered the wrong parts and still want me to pay for replacing it, installed a stove that is not functional.... the problems don’t stop and they are not willing to provide minimum customer service. I’m extremely disappointed!

I had to return one product I purchased for 300 Euros. Only 90% of my initial payment was refunded to me though I returned it in a week with original packaging.
It was a Tv stand and I decided to return as I found out it will be too big for my apartment.

A very bad experience and I will definitely advise people to avoid purchases from you. I don’t think I will ever do another purchase from here.

Partha

I bought several items in this shop and each of them were shipped singularly. Overall I ordered on the 6 of October and the last item arrived on the 21st. It was VERY hard to track everything and be available to pick all the items with so many delivery dates. For most of the shipments they selected DPD and the items were damaged (glasses broken), and some items in wood were scratched probably already from the beginning. The customer care offered to send me back the broken things but overall this was really annoying. Then, even when the items arrived, the quality is awful: the wood is poor quality and they are difficult to build and not stable on the floor. For less price you buy way better things in the Swedish famous store... I would never buy again from this shop.

I ordered a dining table, 3 chairs and bench from Höffner München-Freiham store. After a long wait of 12 weeks, they delivered the dining table and bench, one chair was damaged and 2 chairs completely missing. We got an appointment after 1 month where the 3 chairs were supposed to be delivered on 02 October. To our suprise, only 2 chairs were delivered. The delivery man said that half part of the third chair is missing and we need to follow up with Customer Care (Kundendienst).
I have tried repeatedly to contact Kundendienst but they don't answer the phone at all. I also contacted the salesperson, Mario Vladinov, who promised to follow up with Kundendienst and his boss, and get back. It's been two days, there is no response from him either. Besides he does not answer the phone either.

After-sales service is very bad, I would stay away from Höffner in future.

Their product quality is not bad but their delivery and service and customer care are awful. After 1 month delay they delivered Wardrop after they left we found that the glass is broken. I do not know how long again I need to wait. They will not call me I need to call them to go there spend my time and money and etc to tell them to come and fix it. I noticed that they always apologized here and mentioned that they will give feedback to the manager but I do not believe it. If it was like that they might improve the service after this much complain.

--- Good price but pathetic delivery of goods ---

I stay in Darmstadt and the nearest Hoeffner store is in Mannheim. Last year I had ordered a complete Kinderzimmer. It was delivered to me in installments (original agreement was delivery of all products at one go). Even then the Hoeffner customer care kept calling me and was continuously postponing the delivery date.
Two weeks ago I had ordered online a carpet. Now 10 days have passed since the "promised delivery week" (it was KalenderWoche-10) and still I don't have my carpet. Moreover customer care phone number is not very helpful in giving you the info why delivery is going to be late.

I will never again order from Hoeffner. Pathetic service.

Horrible horrible service: 

If you think I’ve made my mind based on one bad experience, just read through: 

1. Last year we bought a couch and after waiting for 12 weeks, they delivered a wrong couch, had to wait another 8 weeks to bring the right one! (I thought these things happen, but was I wrong!)
2. We bought online 3 closets, and a desk and requested for assembly for 2 of the closets. When the purchased finished we noticed due to one of the closets taking long to get ready we have to wait 12 weeks, so we canceled that one over the phone and the customer service (if you could call that) told us we can even request for part delivery meaning since one of the closets and the desk would be ready in two weeks, those can be delivered and the second closet will arrive after 8 weeks (we had no reason to doubt that). On another purchase, we bought a TV table as well. When close to the delivery of the TV table AS ALWAYS they sent us an email that they have a problem with their delivery and its very busy and it will be delivered with two weeks delay! And part delivery is also not possible again since they are super busy scamming people with their horrible service! We requested since you are not keeping any of your promises at least add assembly of the desk to the list and we will pay for that. They responded it’s not possible since it may cause other deliveries delay!! Dah!! Like they deliver anything on time! 
3. After 12 weeks they brought all the items together (just to make it easy for themselves with no meaning for customer appreciation), they assembled the two closets and JUST TO TOP THAT UP they had forgotten to build two of the doors for the closet. When complaining about this to SO-CALLED customer service! They rudely responded they are allowed to fix the issues in two attempts!! And yes we had to wait another 4 weeks till the doors get ready!!
4. And upon delivery of the last item (a sofa bed we bought), they broke a lamp!! To complete their perfect delivery!

The annoying part is they don’t keep their end of the bargain, never deliver items on the time promised, they have a very rude customer service that not only does not solve any issue but also shockingly rude! 

My suggestion is if they don’t have the item you like in stock, just choose another store. And don’t fall for the promises they give you upon purchase, they are not going to keep them! 

Big brands usually tend to improve their system and customer satisfaction as they get bigger, this is not an intention for Hoffner!

Friendly personell, we were not rushed to come to a decision.

I Bought A Vitrine Valencia Tivoli in 14 May 2019. Finally Vitrine Arrived one month later on 18 June 2018. On Friday 21 june I take my half day free for Montage work. I open both box but did not find Montage Map. So could not build the Vitrine and could not close the open Materials in the box. So Open Box staying 2 and half weeks in my small appartment floor, and i have 3 small kids. I Called several times but no success. finally after nagging them i got Montagemap via Email.
While montage I seen 2 plates from Vitrine having big Rib, I would love to add photos. very big company but not sufficient quality. I normally do not write review but here i am writing my frustration.

Customer satisfaction is not the Goal

Bought two wardrobes on 31.05.2019.
On the delivery date, 26.06.2019, they told me that they just have one wardrobe available to deliver and the second one will be delivered in the future!! I didn't accept it and they told me that they will bring both of them another time.
I got an email that those will be delivered on 08.07.2019.
Surprise, on 08.07.2019, we got again just one wardrobe!!
Still, the second one is missing!!
They don't have any explanation!!

After sending email to the address that they mentioned in here, we got the same answer!! they don't know what has happened!!