Don't like untitled members.

They make money off their high rated people posting deals. You post a deal, it gets removed, you comment, it gets removed. You see a deal that goes live in 2 hours and post it 1 second after but someone already posted that unknown deal.. how?

The site doesn't like people who post every now and then. The sites a joke.

Reply from hotukdeals

Hi Dob,

Thank you for taking the time to give us your feedback. In this case though, we don’t believe this gives an accurate picture of how things work.

Deals are published when they are confirmed, and if they aren’t currently available we need proof that they will be. There have been a number of deals lately where a lot of users find proof at the same time and send it to us. In these cases, our system can tell us which was submitted first, as each thread has a unique ID number which increases chronologically (so thread 1000000 was posted before 1000001, for example).

We know it is frustrating if you are a second later than someone else, but having lots of duplicate deals on the website is not useful for anyone, so we have to merge with the earliest posted deal.
To be absolutely clear, this decision never relates to the user who posted the deal, or whether we make commission. Plenty of deals on the site are non-commission earning (because we want to best content, whether or not we make money) - and besides, whether a deal earns commission is only related to the retailer, not the user who posted it.

If you ever want more information about why a deal has been deleted, you can contact our support team, we will be happy to help you and explain.

Have a nice day,
Hotukdeals Team

Banned for no reason

Op report you for no reason! I’ve been banned for having multiples account int which is impossible as I sign in through Facebook . It’s a joke.

Reply from hotukdeals

Hi Claire Connor,

Thanks for your feedback.

Logging in with a facebook account doesn’t mean it’s not possible to have another account. You can log in to an account via facebook and log in to other accounts via an email address.

After checking, our moderators noticed that you had another account. Our site rules only allow one account per user, so we banned the newer one. However, your original account is still active, so you can use it.

If you’d like to discuss it further, please get in touch with our support team and we can take a look for you.

Have a nice day,
Hotukdeals team

Ordered a multipen and case on 20th of…

Ordered a multipen and case on 20th of november...4 weeks and i still have not recieved my order ...emailed them after 10 days, said they would reship still nothinh. This was a birthday gift no. This site is a scam dont give them your money

Reply from hotukdeals

Hi Annoyed ex customer,

Thanks for your review but we are not the right contact!
Hotukdeals is not a merchant, we do not sell any products or services!

Have a nice day,
Hotukdeals Team

Not received item payed for a…

Not received item payed for a humidifier on the 23rd Nov and have not received my purchase the money has gone out of my account and this is a Christmas present I won't be using you again thanks for nothing

Reply from hotukdeals

Hi Karen Goldstraw,

Thanks for your review but we are not the right contact!
Hotukdeals is not a merchant, we do not sell any products or services!

Have a nice day,
Hotukdeals Team

Platform is very money orientated it…

Platform is very money orientated it used to be a lot better. Accounts really get banned for no reason and seems a bit hostile.

The links on the site actually prevent you claiming cashback via quidco or top cashback the cashback doesnt go through as they're using some weird redirection

Theres other sites which do a much better job. Platform seems a bit toxic now.

Edit had lot of deals refused because they just dont like them

Wasnt specifically about cashback mentioned in the deal what I mean is when you will click through from hotukdeals you dont get the cashback if you later go through quidco or topcashback

Reply from hotukdeals

Hi Dave,

Thanks for you review.

Regarding our remuneration method, I invite you to read our FAQ (https://www.hotukdeals.com/FAQ), where everything is explained. And you will quickly understand that since our beginnings not much has changed in our operation and it is always the community that remains the decision-maker via votes on the deals.

Cashback sites also work on an affiliate basis, similar to our own platform and most other publishers in the space. If you wish to shop via another publisher so they earn the commission, there is nothing stopping you from doing so. Although we do not allow Cashback to be added directly to the final price of the deal because it is not an immediate reduction and even less guaranteed to the user (the amount is not always validated by the merchants), mentioning Cashback in the description of the deal in order to optimise it and talking about it in comments is perfectly authorized and does not go against our rules.

If we can be of further assistance, please do not hesitate to contact our Support.

Have a nice day,
Hotukdeals Team

Used to be amazing but not anymore.

The site used to be amazing and would save you a fortune. Nowadays it's not that good. Seems to be the same shops all the time and a lot of users on the site complaining about posts being taken down for no apparent reason. It just isn't as good as used to be.

Reply from hotukdeals

Hi Richard,

Thanks for your feedback.
We're sorry that you don't like our platform as much anymore, however only a few things have changed since we started and the interest of the community is (and will always be) the focus of our attention.

Also, our moderators do not delete any comments without a valid reason and this reason is always indicated in a private message. As we want members to be courteous and respectful in their exchanges, we have put in place publication rules that I invite you to read (https://www.hotukdeals.com/publication-rules).

Please note that our support is available if you wish to give us more detailed feedback or suggestions to improve our platform.

Have a nice day,
Hotukdeals Team

Great place to find all the latest…

Great place to find all the latest deals. Used too many times often buying stuff i didn't even realise I needed.

Can actually say I'm borderline addicted for watching fire the next deal.

Keep up the good work

used to be ok, gone down hill now though

used to be ok, but just lately i'm seeing more and more commercial gain involved.
All links from the site go through cash generating re-directors, which regularly result in broken links, whilst logging god only knows what data from you.
In addition to that, they have taken to blocking more and more deals, for very vague reasons, leading me to question the validity of these reasons/excuses and question whether there has been external influence applied in filtering deals out, end users are certainly no longer seeing a true representation of what deals are available.

Reply from hotukdeals

Hi wayne,

Thank you for your feedback.

Your comment regarding tracking links; affiliate links are an industry standard and we're fully transparent about the use of them on our platform. You'll see a message on each and every deal as well as in our FAQ (https://www.hotukdeals.com/FAQ )

Regarding your comment on personal data, I must clarify that you are entirely wrong. You can read about our privacy and cookies policy (https://www.hotukdeals.com/privacy-policy and https://www.hotukdeals.com/cookies-policy).

As for the deal, none is refused without any reason and you can know this reason, even if you are not the author of the Deal, by contacting our Support by email. (If it is your own deal, the moderators will inform you directly by private message).

If you have any further questions or would like us to review a situation, please do not hesitate to contact our Support.

Have a nice day,
Hotukdeals team

Worst deals page ever..

Worst deals page ever... their moderators are just unbelievable. My account got banned for no reason at all claiming I was self-promoting... Well... If I owned the GAP I would probably not be publishing on your site, would I?

They say they were able to connect me to the merchant but they do not say how.

Reply from hotukdeals

Hi Danielle Blake,

We are sorry that your experience with us is not positive.

In order to maintain a fair and unbiased platform, our community support team check each submission to ensure merchants are not self-promoting or attempting to take advantage of our members’ trust.
On this occasion, it appears our support team have connected you to the merchant in question and as such your post was removed. As you'll know from the message you received, GAP was not the merchant in question.

It’s important to us that our users can trust the integrity of the deals on our platform, which is why our support team are vigilant in monitoring and handling this kind of situation and ensuring our posting rules are adhered to.

If you’d like to discuss your specific case further, please drop me an email and I’ll be happy to talk to you about it

Have a nice day,
Hotukdeals Team

More swearing allowed

Ok so here we go again. The team member on here replying to reviews has recently said "You can rest assured that our moderators work impartially, the rules are the same for everyone"

Ok so... Regarding that rule about swearing and censored swearing. Not allowed at all right? I can see at least 15 examples of swearing on the site that have been up for days.

Now if we check 2 recent deals which were approved by mods....

3607985 - "unt" mug with a black "c" handle. We all know what that spells don't we?

3607901 - inbetweeners talking bobble head with description of 1 of the phrases "bus w**kers". This deal post also has a lot of censored swearing by members as well which has gone unmoderated.

So if your moderation team cant even enforce the rules when said posts are right in front of them to approve then it's no wonder so many people feel victimised when it's their posts that are always edited or removed.

Like I've said before. When I was a member, if I slipped up and did censored swearing or a swear word, you can be sure in no time my entire post would be removed. Yet to then see so many posts and deals with swearing in that remain up for days.

You go on about how mods are human and are happy to review mistakes.... No they aren't. Every time they made a mistake when I was a member they simply dismissed what I was saying. Not once did any mod say "ok, we've made a mistake here".

Let's see what excuses the team member will come up with here... "If you think a post shouldn't be on the site, you can report it".....err.... The deals in question were reviewed by mods, the rule is no swearing or censored swearing full stop. They approved the deals.

This is absolutely black and white so it just shows all these excuses you are making are lies.

Only the latest review will count in the company's TrustScore

You can find the best deals if you use…

You can find the best deals if you use your brains ;) however, the site has become a marketing place, and admins/moderators will put you down if you have a commercially wrong deal ;)

Reply from hotukdeals

Hi Edvinas Siurna,

Thanks for your review.

We are sorry that your experience with us is not positive.
Not knowing what you want to talk about, it is difficult to answer you but if you would like to discuss a particular subject, please do not hesitate to contact our support team, we would be delighted to help you.

Have a nice day,
Hotukdeals Team

Impossible to post anything

Impossible to post anything on this site, everything gets moderated as "self promotion" without any type of reason. Your account is deleted if you dare asking them how it is self promotion when you're not related in any way to the brand.

Reply from hotukdeals

Hi Andreas Michael,

Thanks for your review.

In order to maintain a fair and unbiased platform, our community support team check each submission to ensure merchants are not self-promoting or attempting to take advantage of our members’ trust.
On this occasion, it appears our support team have connected you to the merchant in question and as such your post was removed.

It’s important to us that our users can trust the integrity of the deals on our platform, which is why our support team are vigilant in monitoring and handling this kind of situation and ensuring our posting rules are adhered to.

If you’d like to discuss your specific case further, please drop me an email and I’ll be happy to talk to you about it.

Have a nice day,
Hotukdeals Team

80% of this site is a Bargain!

80% of this site is a Bargain! I bought here a Nikon camera for 300£ less. I really like this site, also, community is really funny in comments. I recommend it for all, specially for students!

Moderation Issues

Moderation Issues

I believe the site makes money by receiving commission from merchants. If you criticise or counter posters, they simply delete your post.
So if you click the link there’s probably a kickback to the site, you disagree and they delete.
My advice is to find the offer on the site, then do direct to the company you want to buy from. The reviews and chat seem biased and in order to get commission for the site.

Reply from hotukdeals

Hi Derek Martinez,

Thank you for leaving us a review.

To understand how we finance, we invite you to read our FAQ, everything is indicated there: https://www.hotukdeals.com/FAQ !

However, no comment is deleted for the reason you indicate. Only the undesirable content is deleted (provided in our rules of publications). You are free to give your opinion on the merchants, this is the purpose of our platform!

If you have any further questions, please do not hesitate to contact our Support, so that we can provide you with information.

Have a nice day,
Hotukdeals Team

They banned me for stuff not in the rules

They banned me for multiple accounts, despite that entering wrong login will just instantly create a new account... and as of writing this multiple accounts is not even on their rules pages (they do ban for moderation evasion according to the rules page but that was not the case...). Mods are apathetic and won't ban actual trolls that you report. They will instantly respond to your appeal then cease responding...lol

EDIT: posting pictures of a degraded OLED and a link to rtings.com degraded oleds isn't trolling. These guyrs are liars and are STILL ignoring the actual troll that I reported (and was replying to with scientific information on oleds)

Reply from hotukdeals

Hi Clint Lee,

We're sorry if your experience at Hotukdeals is not a positive one.

As we have indicated to you by email, your accounts have been banned as they were created for the purpose of trolling comments, which is prohibited on our site, as well as having multiple accounts.

Please be aware that the rules are the same for everyone, we do not tolerate any trolls.

We wish you a good day,
Hotukdeals Team

Moderation issues...

As many others have said...the site is seriously let down by the moderation 'team' and its leadership.

So, diving right in, let’s get to the bulk of this review...the moderation of HotUKdeals. Where do we start? Basically, conversations with the 'the team' usually go something like this for most people...

User; "I have a problem"
HotUKdeals; "you don't have a problem"
User; "I think the way this was handled is wrong"
HotUkdeals; "No it wasn't"

etc etc etc

It's petty, its useless and its totally toxic to the user base. More and more people are becoming unhappy day by day with the behaviour of 'the team'. They fail to take on any form of feedback, instead preferring to throw about accusations of wrongdoing. To put it bluntly, they are always right, and the user is always wrong.

One of the big problems is the perceived 'bias' of the team, and in some users' opinion...the corruption of the team.

Comments that fit the agenda of certain team members are left, whilst other comments are deleted. It's whatever social or political stance the team member is aligned with that remains. Another problem is the 'old boys club' mentality of the team and certain users - usually 'experts' (the name they use for users who help out on the site) or people who bring in the revenue for Pepper as a whole. They get away with everything, and always seem to have a Pepper on their side. It’s a you scratch my back, and I’ll scratch your back world. It’s not just Experts though, there seems to be a myriad of hidden relationship between certain users and members of the team, giving preferential treatment to those users.

Often you’ll see a deal posted by a ‘regular’ user, only for it to disappear for some odd reason...only to reappear, but this time posted by a user in league with the Peppers or a user that is actually a Pepper. More often than not, the deal now has the appropriate affiliate links as well. Kerching (for them!). It happens time and time again. Whether these relationships are personal, economical or other - we don’t know...but it happens. Everyone can see it, but just try and broach the subject – not happening. Usually a Pepper will come along to condescendingly explain the decision, using arbitrary points and seemingly made up logic. Comments criticising the decision or the team will then get deleted, effectively trying to brush everything under the carpet, with the only course of appeal the ‘kangaroo court’ that is the ‘contact us’ link – which is of course ran entirely by ‘the team’. It’s a bizarre and nonsensical approach to dealing with user’ complaints – effectively giving the illusion that some kind of ‘process’ has taken place, but in reality, nothing will likely have happened at all.

There’s also an assertion from the Peppers that decisions are made by the team as a group. Alluding to it being some kind of fair and honest, democratic process. IMPOSSIBLE! The maths just doesn’t add up. Comments, infractions and snotty remarks are dished out in minutes, with the only constant being, those who seemingly benefit from the decision – whether that be the site, or whoever the team has a buddy relationship with. At least, that’s the feeling I, and many others get.

Trustpilot. Let’s look at the reviews. HotUKdeals has a good score on here right? Yep. But look at all these negative comments criticising the site (mainly moderation). What’s going on? Well, let us look at just one example...May 24th 2020 – check out the metrics of the reviews on that day. An absolutely HUGE influx of new Trustpilot users leaving one line, five star reviews. Strange? Most certainly. Some will think they are paid for reviews designed to artificially tilt the TrustPilot scales. But who knows...TrustPilot should and hopefully will investigate. Then, lets dive deeper. Reviews that HotUKdeals have tried to suppress on here, with varying success (just look at the stats on TrustPilot). But it is happening. Most notable are the reviews that they asked to be removed, but haven’t been – says everything. Look at the HotUkDeals ‘team response’ to Jordan. Now imagine that kind of response but 100 times worse when dealing with ‘the team’ on site. You’ll get a feeling for how they treat people.

I know a lot of users, including myself, have felt victimised and harassed by the moderation team. It always seems to be as a result of questioning a site policy or negatively impacting a Pepper or a friend of the Peppers. Suddenly you will have a target on your back. Whether this is actually happening, only 'the team' knows. When someone is given power, and also anonymity (the team is never explicitly identified when dealing with the community) - then that is a very dangerous combination that could lead to the abuses that the community have perceived.

Do better HotUKdeals. Do better.

Reply from hotukdeals

Hi The Mole,

Thank you for leaving us your feedback, it is important for us to know what our users think of our site.

Contrary to what you imply, we have always been open to discussion. If you do not agree with the decision of the moderation, you can contact our support to review the situation.
It is possible that we may make mistakes, we are just humans, in which case we always apologise and are happy to review our decisions.

You can rest assured that our moderators work impartially, the rules are the same for everyone, and they take their decisions as a team in order to be as fair as possible. Moreover, they are not aware of the partnerships, so there can be no corruption.
Once again, no member has any privileges, whether they are a team member, an expert, an old member or a new member, the rules are exactly the same for everyone.

For information, when you contact the Support via the contact form, you will not come across the moderation team. The Support team will review the situation with a fresh eye and discuss it again with the moderation team if necessary.

As for the Truspilot reviews, we don't write fake reviews and we don't pay anyone to do it, as you insinuate, for sure we're happy to read the positive feedback, but also the negative ones, because they let us know how and where we need to progress.

Having said that, it is very interesting to read your feedback as we are always looking to improve our platform. Not knowing your username, I invite you to contact our Support to better understand your feelings, in order to improve the way we moderate.

Have a nice day,
Hotukdeals team

Banned for absurd reason with no evidence

So I've been a member of this site for a long time, the recent flame deer event had exclusive reindeers that only contributors can catch.

So I thought I'd contribute deals and posted my first deal that reached 219 before I was banned.

Reason given was they said I was self promoting!!!!

Self promoting what exactly? I work for the local government (proof can be supplied if required to clear this accusation) It is not clear what exactly gave the impression that I am self promoting. I don't have any associations with Huawei or work for them at all.

The post is posted from a Xiaomi note 8 pro for goodness sake.

Judging by the recent negativity on hotukdeals I'm not surprised from the banning of my account with no real evidence of this alleged "self promotion" Such a shame that my first deal resulted in the banning of my account.

Shame on hotukdeals.

*edit* just to respond to the comment from hotukdeals below, you still haven't explained how you linked me to Huawei, the deal was direct from Huawei online store. Also you didn't just remove the deal I posted, you BANNED me with no evidence of any association.

If I post a deal for John Lewis are you going to accuse me of self promoting too? How on earth are people supposed to post deals when you can accuse without evidence?

Your response seem pretty generic tbh, have you even seem what I wrote?

Reply from hotukdeals

Hi Freedom GD,

We are sorry to read your feedback.

In order to maintain a fair and unbiased platform, our community support team check each submission to ensure merchants are not self-promoting or attempting to take advantage of our members’ trust.

On this occasion, it appears our support team have connected you to the merchant in question and as such your post was removed.
It’s important to us that our users can trust the integrity of the deals on our platform, which is why our support team are vigilant in monitoring and handling this kind of situation and ensuring our posting rules are adhered to.

If you’d like to discuss your specific case further, please drop me an email and I’ll be happy to talk to you about it

Have a nice day,
Hotukdeals Team

The power hungry mods.

The power hungry mods have ruined this site along with its fake flamedeer competitions too, the site used to be fantastic at one time now it's a disgrace.
Members of the Pepper programme steal other peoples deals and pass them off as their own to scam money, the original posters deal gets removed often the user gets banned too.
The mods need to be properly vetted and trained or Hotukdeals may not be around much longer.

Reply from hotukdeals

Hi leonard ellitts,

Thanks for your feedback.

The role of our moderators is to ensure that our code of conduct and our publication rules are respected, in order to ensure our community is a reliable and caring platform. They work impartially and make decisions as a team in order to be as fair as possible.
The rules are the same for everyone. The experts are all individuals and are entirely uninfluenced by hotukdeals or Pepper staff and they do not steal user deals (and we would never accept it).
Concerning our flamedeer competitions, nothing is fake! You can see by yourself the list of winners.

If there are any other topics you would like to discuss, please do not hesitate to contact our support team.

Have a nice day,
Hotukdeals team

Only the latest review will count in the company's TrustScore

Gone down hill

Having used Hot UK deals for many years, as of recently they have gone down hill and this is due to their pedantic moderators. They remove comments and posts for silly reasons with no true justification and they also edit deals with incorrect information and ruin your posts with their editing and lazy research, they seem to enjoy the power and can be very rude and unreasonable. As you can see from their replies to reviews on here, their attitude stinks and they don’t care to take on board feedback from their long serving members who made the website what it is today. They have lost touch with their community, and only care about money for themselves. There is a review from “Ben” previous to my review here, and i would not be surprised if this person is a friend or works for Hot UK deals, why would you make a review just to dismiss previous bad reviews, very suspicious. Hot UK deals will more than likely reply to this with attitude and they will put their blinders on and ignore the honest feedback from their members, it’s actually disgusting considering their members made their website what it is. I won’t be using this website any longer and I know for sure I won’t be the only one. Keep dismissing feedback and ignoring your community HUKD, it’s obvious from all your bad reviews this is working for you, very incompetent workers.

UPDATE *Edited after reply from HUKD*

As you can see from the reply from HOT UK deals, they love to throw the “accusation” statement, and they don’t really take on board feedback, they just dismiss feedback and excuse their bad customer service. Disgusting attitude to have as a business.

Reply from hotukdeals

Hi Jordan,

Contrary to what you say, we are extremely attentive to feedback from our users. We always take them into account, they are important to understand what we need to improve our platform.
You can also see that we always invite people who have not given us their username to contact us so that we can review the situation. The community has always been (and always will be) the centre of our attention. It is possible that our moderators make mistakes, we are not robots but humans! If we do, we always apologize and are happy to correct them.

Regarding your false accusation, no "Ben" is not one of our employees or a friend but a normal user (he gave us his username), and we are delighted to read his review.

As we do every time, we invite you to contact our Support if you wish to give us suggestions or give us more details about your remarks.

Have a nice day,
Hotukdeals team

I'm just here to counteract what I feel…

I'm just here to counteract what I feel are very unfair criticisms of HUKD. I've been a member for about 12 years.

I get the impression that people have had posts removed by flouting the rules of the site and are then coming on here to cry about it.

They have a great community. Obviously, due to the nature of what the site is, there's the odd idiot on it. If you're looking to make a significant purchase, a laptop, a phone, a TV, a holiday, or anything really, give HUKD a look before you make that purchase and you'll no doubt save yourself a few quid.

hotukdeals Reviews

11,656 • Excellent

Write a review

Write a review

Don't like untitled members.

Banned for no reason

Ordered a multipen and case on 20th of…

Not received item payed for a…

Platform is very money orientated it…

Used to be amazing but not anymore.

Great place to find all the latest…

used to be ok, gone down hill now though

Worst deals page ever..

More swearing allowed

You can find the best deals if you use…

Impossible to post anything

80% of this site is a Bargain!

Moderation Issues

They banned me for stuff not in the rules

Moderation issues...

Banned for absurd reason with no evidence

The power hungry mods.

Gone down hill

I'm just here to counteract what I feel…