I got what I wanted and it arrived in pretty good shape but the items were put in the box without their wrapping for protection. You might want to hire Vitacost people to pack your shipping items, th... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've been a loyal iHerb customer for severa years and found that though their prices are slightly more higher than the Giant Vampire Squid, the quality is also much higher than the latter. Recently... See more
Company replied
First Time that I ordered and being a week,so far no info whatsoever, already disappointed.,must say three hours after I wrote this lines,got confirmation that my package is on the way. Look like th... See more
Company replied
I HAVE ORDERED FROM IHERB FOR SOME YEARS NOW AND ALWAYS FOUND THEM RELIABLE EXCELLENT GOODS AND PRICES, USE BY DATES ALWAYS VERY LONG DATE ON THEM. MY FAMILY CANNOT FAULT THEM ALWAYS REALLY PLEASED WI... See more
Company replied
Company details
Written by the company
Since 1996, iHerb has strived to enhance your online shopping experience. Initially, our company promoted the benefits of St. John's Wort. Hence the name: iHerb. It is now a world-class online store, supplying a vast selection of brand name natural products. We believe iHerb offers the best overall value, period! Our success and very existence are dependent on the repeat orders and word-of-mouth recommendations of loyal, satisfied customers.
Contact info
301 Lake Ave. , 91101, Pasadena, United States
- www.iherb.com
3.8
Great
12K reviews
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from iHerb
Dear Valued Customer,
Thank you for shopping with us and for taking the time to write a review!
We hope you enjoy the products you've ordered and we are already looking forward to your next visit.
The customer service at iHerb is truly…
The customer service at iHerb is truly excellent, and their staff are incredibly kind, patient, and accommodating. They respond quickly to concerns, communicate professionally, and make customers feel valued and well taken care of throughout the entire shopping experience.
18 May 2026
Unprompted review
Reply from iHerb
Dear Valued Customer,
Thank you for shopping with us and for taking the time to write a review!
We hope you enjoy the products you've ordered and we are already looking forward to your next visit.
things i need is available in the site
18 May 2026
Unprompted review
Reply from iHerb
Dear Valued Customer,
Thank you for shopping with us and for taking the time to write a review!
We hope you enjoy the products you've ordered and we are already looking forward to your next visit.
Huge selection of supplements and healthy food
iHerb has a wide range of supplements and health food. Great prices and good quality. Highly recommended!
16 January 2026
Unprompted review
Reply from iHerb
Dear Valued Customer,
Thank you for shopping with us and for taking the time to write a review!
We hope you enjoy the products you've ordered and we are already looking forward to your next visit.
Fantastic
Fast delivery, correct products and securely packed = A happy customer!
15 May 2026
Unprompted review
Reply from iHerb
Dear Valued Customer,
Thank you for shopping with us and for taking the time to write a review!
We hope you enjoy the products you've ordered and we are already looking forward to your next visit.
Where's My Discount???
i have been a member of vitacost for a number of years. recently a banner appeared saying the company had been taken over by iherb. it said that if i used my same email address, I would receive a 30% discount. I ordered some supplements but did not received a discount. not a good start. It is unlikely that I will continue to do business with iHerb.
17 May 2026
Unprompted review
Reply from iHerb
Dear Valued Customer,
We are sorry for this experience and want to help. Please contact our Customer Support team who is standing by to assist you further.
A wide trusted range with good fast…
A wide trusted range with good fast service
5 May 2026
Unprompted review
Reply from iHerb
Dear Valued Customer,
Thank you for shopping with us and for taking the time to write a review!
We hope you enjoy the products you've ordered and we are already looking forward to your next visit.
Reply from iHerb
Dear Valued Customer,
Thank you for shopping with us and for taking the time to write a review!
We hope you enjoy the products you've ordered and we are already looking forward to your next visit.
I do not do business with a company…
I do not do business with a company that does not have a phone number
They have only a small amount of bobs red mill tha ti used to buy from vitacost. What a dissapointment i herb is
17 May 2026
Unprompted review
Reply from iHerb
Dear Valued Customer,
We are sorry for any iconvenience. We offer 24/7 email support, live chat during available hours, and our Virtual Assistant which may answer the most common questions.
Although we may not offer the product you are looking for, with over 30,000 products from the world's most trusted brands, we are sure we have other similar products which should meet your needs.
Again, we apologize for any frustrating experience and we wish you the best of health.
Great service
iHerb have great products at reasonable prices and delivery is prompt.
15 May 2026
Unprompted review
Reply from iHerb
Dear Valued Customer,
Thank you for shopping with us and for taking the time to write a review!
We hope you enjoy the products you've ordered and we are already looking forward to your next visit.
Bait and switch for Vitacost customers
I have been a Vitacost customer for a number of years and recently learned iherb had acquired them when I signed on to my Vitacost account. The Vitacost homepage promised a 30% promo code on first order with iherb, and a transfer of account history if you use the same email address. I did that. The account history transferred, and after spending a good amount of time shopping I placed a large order, but the promo code did not work. I tried using the chat bot but that was no help (it offered 15% or 10% off promos instead), and a human can't be reached. If they are not going to offer the 30% off first order, then they should take down the large banner on the Vitacost homepage, This is a simple bait-and-switch. Consumer fraud is running rampant and after reading reviews here, these folks do not deserve my business. I am switching everything to Swanson, a very well-run ethical company I have ordered from in the past. Good prices and frequent promos the they actually HONOR.
17 May 2026
Unprompted review
Reply from iHerb
Dear Valued Customer,
We are sorry for this experience that you have reported. If you ever need help with any discount offers or promotions, please don't hesitate to contact our Customer Support team who will gladly assist you.
Our Customer Support team is available if you still want any help. Again, we apologize for any issues and wish you the best of health.
I am very satisfied with the variety of
I am very satisfied with the variety of products, the articles, and the innovation that iHerb offers. The customer service is very courteous and understanding. I would suggest that iHerb open a logistics warehouse in Israel to shorten the delivery process to the customer."
17 May 2026
Unprompted review
Reply from iHerb
Dear Valued Customer,
Thank you for shopping with us and for taking the time to write a review!
We hope you enjoy the products you've ordered and we are already looking forward to your next visit.
Good company
Has everything I needed and a good price. Shipping was fast.
12 May 2026
Unprompted review
Reply from iHerb
Dear Valued Customer,
Thank you for shopping with us and for taking the time to write a review!
We hope you enjoy the products you've ordered and we are already looking forward to your next visit.
First Time that I ordered and being a…
First Time that I ordered and being a week,so far no info whatsoever, already disappointed.,must say three hours after I wrote this lines,got confirmation that my package is on the way.
Look like this place get full attention by iherb
12 May 2026
Unprompted review
Reply from iHerb
Dear Valued Customer,
We are sorry for this experience and want to help. However, we need the order number in order for us to do so. May you please provide this in an updated version of this review?
We are standing by to help and hope to hear from you soon.
Fast delivery and good discounts
I placed an order and received it within 2 days. In addition, I got a very nice discount, and this was all for items that I use regularly.
12 May 2026
Unprompted review
Reply from iHerb
Dear Valued Customer,
Thank you for shopping with us and for taking the time to write a review!
We hope you enjoy the products you've ordered and we are already looking forward to your next visit.
iherb site
there are a great variety of vitamins, creams, personal care and many more, just type in your main word your looking for and lots of great product come available to look at. lots of information. lots of other reviews so you can compare. great value and specials are always there so you can choose what suit you.
9 May 2026
Unprompted review
Reply from iHerb
Dear Valued Customer,
Thank you for shopping with us and for taking the time to write a review!
We hope you enjoy the products you've ordered and we are already looking forward to your next visit.
Reply from iHerb
Dear Valued Customer,
Thank you for shopping with us and for taking the time to write a review!
We hope you enjoy the products you've ordered and we are already looking forward to your next visit.
Raised price for my auto ship by 25%
IHerb raised their price for my auto ship item by 25% without warning, and they make it unclear how to cancel the subscription.
I won't use them again.
16 May 2026
Unprompted review
Reply from iHerb
Dear Valued Customer,
We are sorry for this experience and want to help. Would you like us to cancel this subscription for you? If you have multiple items that you are subscribed to, may you please let us know which item to cancel?
We are standing by to help and hope to hear from you soon.
Thank you Iherb for the Honestly 🌹
Thank you Iherb for the:
Truly Products.
Strong Backage.
Fast Delivery.
Excellent Prices.
Good Discount.
You Deserve 10/10 .
Thank You Iherb.
10 May 2026
Unprompted review
Reply from iHerb
Dear Valued Customer,
Thank you for shopping with us and for taking the time to write a review!
We hope you enjoy the products you've ordered and we are already looking forward to your next visit.
30eur shipping due to USA tax
Very disappointed with my iHerb experience. I ordered from what appeared to be a French/EU website while living in Europe, paid €11 shipping, and was never clearly informed the products would actually ship from the US.
I then received an unexpected €20.40 FedEx customs charge — only €6 was actual VAT, while €14.40 was simply FedEx “paperwork” fees. Had this been clearly disclosed before checkout, I would have purchased elsewhere within the EU.
This lack of transparency for European customers is unacceptable.
16 May 2026
Unprompted review
Reply from iHerb
Dear Valued Customer,
We are sorry for any confusion. However, customs duties and taxes are disclosed on our Shipping Information page, in cart, during carrier selection, and in the checkout experience.
If you ever have any questions or need any assistance, please don't hesitate to contact our Customer Support team who is always standing by to help.
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