Kallati Jewelry Reviews 135

TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Evaluating 44 reviews, most reviewers were somewhat happy with their experience overall. Customers generally appreciate the quality and design of the jewelry, often describing pieces as beautiful, spectacular, and gorgeous. Many also highlight positive interactions with customer service, praising individuals for being helpful, informative, and responsive, especially when assisting with orders or repairs. However, some people were dissatisfied with various aspects. Several customers reported issues with product quality, noting scuffed or scratched items, or receiving pieces that did not match expectations. There were also significant concerns regarding order fulfillment and delivery, with some experiencing long delays, incorrect items being sent, or a complete failure to receive their purchases. Additionally, some reviewers found the customer service to be poor or non-existent in certain situations.

What people talk about most

Product

People report ambiguous experiences with product. While some customers praise the beautiful designs,... See more

Quality

Consumers find quality to be ambiguous. Many reviewers praise the quality, describing items as gorgeous,... See more

Customer service

Reviewers highlight ambiguous aspects of customer service. Many customers praise the incredible, phenomenal,... See more

Order

Customers consistently note ambiguous experiences with order. While some reviewers are happy with their... See more

Delivery service

Customers had ambiguous experiences with delivery service. Many reviewers report significant delays, with... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I have bought two pieces of jewellery from onboard p&o cruise ships The ring was sold as 14k with 30ct. There's no makers mark or stamp saying the type of purity of gold you would normally expect.... See more

Company replied

Rated 3 out of 5 stars

Earrings were out of stock and had to be made. That’s fine but, how about you let the client know there’s been a delay? Instead of waiting for them to contact you? Disappointed in the earrings when... See more

Rated 3 out of 5 stars

The ring is very nice, and the quality and clarity of the diamonds is lovely. However I would say my experience would have been made better if expectations regarding shipping and delivery had be... See more

Company replied

Rated 5 out of 5 stars

My fiancé decided to get my engagement ring from Kallati. I had been a fan of the brand for many years but never had the extra income to purchase fine jewelry regularly. There was one blue diam... See more


Company details

  1. Jewellery Designer

Written by the company

An International Jewelry Legacy. The KALLATI family designs legacy quality jewlery for elevated style.


Contact info

3.5

Average

TrustScore 3.5 out of 5

135 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 38% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Beautiful gemstones

I had been looking for apink sapphire ring to replace the one I lost and found a beautiful pink sapphire ring in a heart shape with beautiful diamonds around it. Absolutely gorgeous and even more beautiful than the one I had lost.

27 August 2020
Unprompted review
Rated 5 out of 5 stars

I placed an order for a necklace and I…

I placed an order for a necklace and I thought it was complete but then I got a notice that I left some information out (my phone #). So I started over with my order, entering my credit card information,etc. Kallati confirmed my order. I didn't realize that I had placed two orders for the same necklace until I received two necklaces (only 1 order was confirmed) So I contacted Kallati and told them I needed to return one. So they sent me a return label which I did right away and was credited for the extra necklace. Thanks so much for the speed of the turn around in the mix up.

Marcia Podgurski

27 August 2020
Unprompted review
Show reviews in all languages. (135 reviews)

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